Griffin Home Services LLC

They did a great job. It was quick and thorough.

Amazing experience! Came right out to my house, talked agreed on a Reasonable price and within an hour my house was looking brand new. I will defiantly recommend or hire these gentlemen again in the future

Excellent service! Very professional and courteous young man. I would recommend him to anyone in need of this type of service. My house is free of that awful-looking mildew. The house is looking so clean now!

The work that was preformed was wonderful no more mildew on my house

Service was excellent and work completed in a timely manner. Home looks brand new!

Work was done professionally and on time.

I’m a realtor and not always in the city but I can count and Brian and Aaron to get the job done.

Griffin Home Services did an outstanding job on my entire property! Siding, deck, patio and driveway look brand new. I thought I needed to resurface my pavement to remove the imbedded oil stains but instead Brian saved me loads of money assuring me he could get me the results I wanted. I’m telling everyone I know.

Was very impressed with the work and professionalism. On time and efficient. Saved me alot of money. House looks almost new. Highly recommended. Thanks guys

Very professional work. Great staff. Highly recommended

Everything went very well. Aaron and Brian were very professional and kept to the planned schedule. Thanks Angie for a great recommendation .

Great Service, 5 Star!!

This company is also dba "Griffin Home Services". I contacted Brian Griffin on 7/22 to request an estimate for services. He responded right away and came by that day. During the visit, he was friendly and professional, emphasizing their attention to detail, particularly for the windows and gutters. I called him a week later (7/29) to accept the estimate and schedule the service; we scheduled it for the following Tues. (8/4). However, he called me back later that day (7/29) and stated that due to bad weather at the location of another job, they could come and start the work that day. I agreed and asked whether they needed us to move any of the furniture off the decks/porches; he said no, they would take care of that. They arrived late in the afternoon and completed all of the work. The fact that they pressure washed a 3000+ square foot house, a large deck, 3 porches, and cleaned roof and gutters in a little over 2 hours should have been a signal to me that they had not done a good job. I also noticed that while they were here, they did not remove the furniture from the decks and porches, but simply moved it around slightly. When Mr. Griffin let me know he was done, we did a brief look around (it was our dinner time by this point), and I pointed out some issues on the front porch – cob webs around the windows and the porch ceiling and fine debris on the stone floor of the porch. He stated that cobwebs are “hard” to get with a pressure washer and assured me that the dirt would “disappear” when the porch dried. I did not closely inspect the rest of the job – my bad – I was way too trusting – and I paid him for the job in full. The next day, I did a closer inspection and noticed many issues – - The dirt on the front porch had not magically disappeared – in fact the porch was probably dirtier than before they came. They had not even bothered to move the welcome mat, and there was significant debris underneath and around it. - The roof still had significant leaves and small debris – it looked like all he had done was remove large sticks that had fallen from the trees, but had made no attempt to blow off or remove smaller debris. - A gutter on one side of the house looked untouched – from the ground you could see sticks and leaves hanging over the side. - Most window sills were dirty – looking as though they hadn’t been washed at all; many windows had cobwebs (similar to the issue with the front porch) - Because they did not move the furniture off the deck and porches, when they pressure washed, it through dirt and debris up on the furniture, covering chairs and tables. We had recently cleaned all of the furniture; it had been clean before they did their work. - The back porch had significant areas with obvious dirt. - At the bottom of the steps off of the back deck, there are pavers with gravel around them; the pressure washing they did disturbed and scattered the gravel and no attempt was made to fix that. I called Mr. Griffin on Thursday morning to let him know about these additional issues and he said he would come back first thing Friday morning (7/31) to address them. Late on Friday morning, when he had not shown up or contacted me, I called him back and got his voice mail. I left a message letting him know that I was anxious to address the issues and that I was holding off on my Angie’s List review to give him an opportunity to correct the problems. The rest of our communications were via text – see below. Mr. Griffin (7/31, 11:37 am): “Good morning. Can you please send pictures of damage to your furniture. Also, we will be in that area this afternoon. I was informed by my brother that he actually slipped and fell as was unable to to get that gutter in questioned but I will make sure that it gets done. Also if you could include the pictures of the work that you said was still dirty? Also as far as the review comment, that’s business we understand that every customer will not be happy with our service. I make sure I have the customer look at the work before the service is paid, just like I did with you before payment was received.” My response (7/31, 12:13 pm): “Sure will send you pictures. You’re right – I should have looked more closely when you finished the work; I guess I was too trusting. Lesson learned.” Followed this text with 15 pictures. My followup (7/31, 1:05 pm): “Let me know if you got the pics. I sent them all at one time so want to make sure they all went through.” Mr. Griffin’s response (7/31, 3:13 pm): “Yes ma’am I received the pictures. Sorry for the delay response was doing a job. Those areas excluding the window seals will be done over and completed. The paint around your window seals can not take to much pressure.” My response (7/31, 7:43 pm): “When do you plan to come by?” Mr. Griffin’s response (7/31, 7:47 pm): “We’ve cleared our schedule for Wednesday to come back and complete the work. Wednesday morning at 9.” My response: (7:31, 7:50 pm): “Ok. Just so you know – that means we cannot use our porch until then because the furniture is filthy. What I would suggest is that we clean the furniture ourselves and you refund us $100.00 for our trouble. And then you come back on Wednesday and take care of the gutters, roof, and front porch.” Mr. Griffin’s last communication (8/4, 9:39 am): “Good morning … the 100.00 you request will be sent by Zelle. I agreed to come on Wednesday to review what was missed but do to the hostile tone and constant calling we do not feel safe returning to your property. Thank you.” My response (8/4, 9:46 am): “Seriously? How have I conveyed a tone that is hostile or threatening in any way? I am very dissatisfied with the quality of the work you did. And now after stating that you would correct it, you are going back on that. The $100 refund was to reimburse me for the cleanup I said I would do – cleaning off my furniture. It does not reimburse me for the shoddy job that was done on the roof, gutters, or porch. As for constant calling, I called you once when I reported the issues. Then again when you didn’t show up as promised on Friday. Since then we’ve been texting and including this one, I’ve sent 5 texts.” Other than the initial visit to provide the estimate, Mr. Griffin’s actions and services have been unreliable and poorly performed. He was quick to point out my failure to inspect his company's work before paying, but ignores his own failure to execute the work properly in the first place or to inspect it himself before asking for payment. He then made multiple commitments to come and address the issues but failed to follow up on those commitments. And I still have not received the $100 refund he promised, which again was to cover only the dirty furniture, not the other issues with the job.

Pressure wash is ok. They could have done better. On the walk way they did not move the pine needles and there are dark spots along the walk way. Looks bad. The flower pots at garage were not moved so there is dark spots under them. You can tell were they went back and forth in sections on the driveway where there are dark spots. They were suppose to come back to stain the deck. Unfortunate instances came up and they were not good on communicating when they would show up. I felt they were not very professional when dealing with the circumstances that came up and were no shows.

It went great. He was very emboss, he answered all my questions, very informative and professional.

These guys were 5star from the beginning!! I requested quotes on Angies List and within MINUTES they reached out to me with a quote! I appreciate fast responses and valued this greatly! They were extremely polite and communicated about our up coming appointment extremely well! I will be recommending Griffin Services to ALL of my Charlotte friends!!!

The service was great. Being on time is really important to me, the work that they did make my house look ten times better, they were very professional, and they made sure they adhere to the social distancing.

Everything was awesome, both parts were very professional. They got back to me and the quote was great.

Very pleased. A+ service.

Showed up at appointed time, did great work, competitively priced. Everything you could ask for. Highly recommended.

The crew showed up on time. They were very professional and friendly. The work was performed quickly and no mess left after they left. Will defined use them again for power washing the house, gutter cleaning and more.

cleaning of gutters was done good but left some gutter guards not attached to mounting clips.

They did a phenomenal job and I will use them again, as well as recommend them to all of my neighbors! Thank you Brian, Aaron, and Ron!

Brian was amazing. Within less than an hour of our initial conversation he had completed the job and sent detailed photos of all the work. He did such a thorough job and even went above and beyond by pressure washing the house in areas that needed cleanup afterwards, and his price was more than fair. I was even able to send a mobile payment. I’ll be recommending this company to anyone I know that could use them!

Awesome.I am very happy