Fox Moving and Storage of Charlotte, LLC

They were kind, considerate and on-time. Thank you for the help.

They changed the prices after I signed the contract. They did nearly 800$ damage to my condo on the move out, then lost a one of a kind art piece and refused to compensate me for it, and broke a lamo and two picture frames. The absolute worst customer service I've ever received- they weren't even sorry much less willing to compensate me. AWFUL

Life savers. My movers No showed on me. I reached out and was blown away by the professionalism and the promptness. I reserved them for the next day and they showed up on time and made sure I understood everything along the way. They were quick and efficient. I’d recommend to everybody and I plan on using them again in the future.

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Real people and real service. Coordinated well and moved everything with minimal scratches. Would recommend.

Great and easy experience

They were great guys, on time and went right to work. Fast to get to the new location, almost before me.

I would never use this company again. They moved my furniture, etc. but caused some small to significant damage to furniture items. Also, I had to supply tools for the crew to disassemble and assemble my furniture. Some items were not completely wrapped. And towards the end of the competition of the move two young men removed their shirts due to the hot weather while my wife and daughter-in-law were present. Also, we did not find some damages until after we moved some items around in our new apartment. Communication with their claims department has been very slow in contacting us to resolve our issues. We have filled out all the necessary forms they sent us which we have emailed to the claims department along with pictures of damaged items. I also have to disassemble the bed that my wife and I sleep in because connection pieces were not locked, so I have to do it myself.

Book them! Donâ t hesitate

Movers were careful with our furniture and heavy items. Had to sign agreement that piano may not make it undamaged bc it was so heavy. But the guys did a great job and it was placed unblemished in our new house. It was a long hot day and the men worked diligently and professionally. Definitely recommend Fox.

These three guys that moved us were FANTASTIC! They were quick, efficient, AND CAREFUL. I had one minor issue but it's being taken care of. I'm so very happy I chose them over anyone else! Thank you all.

I would use them again.

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My overall experience was good. I was disappointed that they did not screw in my mirror on my dresser and did not tighten up my bed. And now the screws are missinig for my mirror which is very heavy.

None

Great team of professional movers who know really how to package, pack, move, and unpack. Very satisfied!

They were prompt, fast and friendly

The arrangements were explained well and executed perfectly. The two guys that did the work were very polite and professional.

Very unprofessional move, nothing was covered to protect my belongings, will never recommend Fox.

Fox was fabulous! Prompt, professional, careful, courteous. I would run out of superlatives before I could finish rating this company. Pompey did an excellent job scoping out the work. He was also very responsive to our last-minute changes. Then, Jason, Aaron, Jordan, Akeem, and Floyd totally exceeded our expectations. We could not have completed this stressful, short-timeframe, massive move without their incredible hard work, creativity, and total devotion to exemplary customer service. No gigantic chest was too big to fit in a tight space. Every piece of furniture was treated like a priceless antique. We have moved several times, and this company provided, by far, the best, most satisfactory experience weâ ve ever had. I would have no hesitation whatsoever about hiring them again or recommending them to my dearest family and friends. They are the best!!

Friendly and professional. We appreciated their services.

The boxes were poorly marked and consequently we could not figure out what went where. During the packing, one of the packers helped himself to a beer out of my fridge then tried to hide the empty bottle in my bathroom vanity. Also, we kept a small tin that contained a dozen silver dollars and some foreign coins. I forgot that they were in a basket with some linens. The tin made it but the contents went missing. During the assembly of the beds, lack of competence resulted in ruining the bedrails to a set bought at Costco for $2500. The bed is now unusable. My only option is to find someone to custom make some rails for that bed. It will not be cheap. Lastly, one of my living room end tables had the veneer knocked off of a substantial portion. I do not know who is qualified to re-veneer wood. It too will not be cheap and more than likely not cost justified. Basically, I am out a couple of thousand dollars due to their incompetence and sticky fingers. FOX will only pay up to $50 and claims that limit is set by the NC Utilities Commission. This is not a simple case of damage during the move but one of gross negligence. I find myself with no reasonable recourse. When confronted, the supervisor told me that he did not know any of this. However, when I approached his manager I was told that his guys reported the damages immediately. If that is the case, why did I have to discover the damages on my own?

Although they were prompt, they lost a very important piece we need to put our sofa back together as well as the screws. They claim they would send a form for us to fill out which at this point does not help us in putting our sofa back together. Safety was important. As a note, if you take your furniture apart, they will not help you to put it back together. This was not mentioned in the initial call. I understand that their time begins when they leave their initial location. They called and told me they were fueling up. Well, that was the time I was being charged. They should either had fueled up before or not begin charging me until after they had fueled up. I also had several broken glass Pyrex dishes. THINK TWICE BEFORE HIRING THIS COMPANY!

Rasheed, Travis and Tim were an awesome team! They got me moved quickly and neatly. They wrapped large items so nothing would spill out and reinforced some boxes with tape. I would definitely call them again to move me.

From start to finish, Fox Moving was professional, considerate and went above and beyond to meet our needs. I would 100% recommend them to others and will use them again in the future.