Five Star Painting of South Charlotte

Bob was an amazing salesperson. But he promised more than he delivered. He said it would take 3 days - it took 8. We had to push our movers back a couple times. He said his workers would wear covers on their shoes and have drapes on the carpet. Neither was true and we still find paint spots on the carpet. He said they would rip out the old tape at the corners of the ceiling, but they only did that in our master when I saw that they were not doing it. They didn't do it anywhere else, and since I was not there overseeing it, and we wanted to move in, we had to live with it once they were done. He also pressured me into paying our final payment before all the little details were finished because he "had to pay his workers." But then it took forever to get them to come back and finish the touch ups. Overall, the house looked great at the end. But I was very unhappy with the disconnect between what was promised and what was delivered.

I decided to go with Five Star, because Richard P. who gives the estimates made me feel like he was very knowledgeable on his product which he is, and I felt like I was hiring some high quality professional painters! I took off of work for the three days that were expected to have the job done and watched as my nightmare unfolded. Day one consisted of five painters coming over along with Richard P. to show them what was expected and if I had any questions or concerns to contact him. As I did my morning routine when I am off work, I notice everyone getting the paint prepared in areas they would be working from together. It stood out real quick to me that they only had 1 drop cloth, which was not utilized as much as ONE was needed. They scratched my hardwood flooring in the Kitchen when they moved the refrigerator in which Richard took responsibility for and took off $300 from the cost of the job. I was able to obtain a quick quote due to the fact I live in a new community. As day one came to an end the lead painter named Carlos asked when a good time for one of his guys to come back tomorrow and finish the job would be. I said that I was told that this was a three day job, so I'll be here and ready to answer the door at 8 am, and I asked Carlos, do you really think he is going to be able to finish what is left by the end of tomorrow? Carlos said he had another job he had to be at and he would be back to help finish at 3 pm. I said OK and that left a funny feeling with me. As I looked at the paint job that was supposedly finished in the kitchen I became very weary of how this job would turn out. The kitchen had two different batches of the same color paint used which did not match! This had to be redone on day 3. But let me talk about day 2. Day 2 began with the one painter showing up but almost an hour later than he said the day prior which was 8 am. I give it to this guy though, he worked his tail off painting a lot of what was left for him. As five O'clock came around and no sign of Carlos, I called Richard asking him if he had heard from him as I wanted to know the plan for day 3 and show Carlos the two tone paint job he left in kitchen. I also told Richard that I was not happy about having one guy under the pressure of finishing such a large job as I was expecting this to be a professional job done. Richard later got a hold of Carlos and said he was caught in traffic which is why he was late that day. This two tone paint also appeared all through the down stairs, and I figured out that on day one when they were outlining the walls to be painted that was the different batch of paint, in which they had to take care of on day 3. Richard came by on day 3 and checked the progress of the job and assured me that all issues would be up to my satisfaction by the end of the day. He then asked that I sign his contract of job finished and for me to give the check to Carlos when they are finished. I then told Richard I am not one to sign things until a job is complete. He said in that case will I sign it and stick it in an envelope along with a the check and stick it on my front porch so he could pick it up in the morning. I said sure. Well, that didn't happen...as the Carlos and actually 3 other guys finish for the day on day 3 Carlos asked what I thought. I said well Carlos since we have had such an issue so far with paint matching up I can not honestly make a decision on that until the paint drys. Need less to say he used two different tones again in the foyer. I could honestly keep going, but it's just making me angry reliving it. I will give Richard a B+ for his effort in trying to satisfy me/get paid due to his unprofessional paint crew as I told Richard my neighbors said "I should fire you, but I want you to make things right." A check was finally struck when my wife and I were completely over it, and wanted to put this nightmare behind us. Richard had Carlos bring over two new gallons of paint for any touching up that was needed in the future and that is when my wife signed the contract being complete with a side note on there saying "not satisfied, I will finish it myself". Don't use Five Star Painters, please save yourself the headache, but if have too, I hope your experience goes a thousand times better than ours.

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Then did a very nice job.  There were a couple little spots that could have been better.  This is from an OCD person so I have to give them credit that I am usually hard to please.
I would use them again and upfront let them know my desires and I believe they will perform perfectly.

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They did a very good job.  They worked long hours and finished my project 1 and 1/2 days early.  Owner did a couple of inspections, did beginning walk through and ending walk through.  Moved my furniture and window treatments out of the way and them back into place.
Highly recommend them.

The owner of this company lacks customer service skills. The level of communication was insufficient.  I was not kept informed of when services would be performed and when services were delayed.  They sub-contract to local painters, and I will say the painter did not do a bad job.  But I look to be aware when someone will actually be coming to do the job and did not receive that level of communication.  Unsurprising to me, the level of communication did however go up when it was time to receive payment.

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I would not recommend them. The paint job was not that great. The owner had to come out and look over the work and bring the painters back.

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