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Eric Hoffman Service Co
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
10-13 employees. Uses subs for tile, roof replacement & HVAC. Cost is determined by the job. Additional Contact Name - Dawne. Additional email - [email protected].
Business highlights
45 years of experience
Services we offer
Roof repairs, carpentry & home repairs., decks, electrical, inspection report repairs, light remodeling, plumbing repairs, structural repairs
Amenities
Free Estimates
Yes
Reviews
4.735 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 0% | ||
| 3% | ||
| 0% | ||
| 6% |
Showing 1-25 of 35 reviews
Amy W.
Oct 2020
We have been using Eric Hoffman Service Co since 2011 for our home repairs. His company are the only people I will trust with our home repairs. They have fixed our roof, replaced a sink, fixed toilets, unclogged our washer drain, installed locks, fixed faucets, rebuilt a drawer, fixed our fireplace, fixed lighting... and so on... When we had a dog, they would bring a dog treat. When we had kids, the team would always let our littles *help* and watch. I recommend 100%
Response from Eric Hoffman Service Co
"Thank you for your kind review! As always, it's a pleasure doing business with you. Please contact us in the future with any of your home repair needs."
Steven K.
Sep 2020
Eric came out and changed the locks on our rental house in Gastonia after tenants moved out. He also looked around to quote on all the other work needed. There was no problem with the work he did (changing locks). It's what happened after that that was deceptive and unprofessional. A few days later Kristy (Eric's daughter who works as scheduler/office person) told me that this house was in too bad of shape and in too bad an area for them to work on. She said she would not want to send her subs there as they "had families." We are real estate investors so this house was just business as usual to us. But strangely she said that if the items (tenants had left some items in the house) were removed from the house then the subs could give us quotes. There wasn't that much in the house so that made no sense. Then she called back and recommended a "reliable handyman" named John Anderson who could handle the cleanout for us (tenants had left items in house.) She spoke very highly of him. We did hire him to clean out the house. Turns out this highly recommended contractor was Kristy's fiance, a fact that was deliberately withheld. I only found out because her name showed up on the account when I sent him money. She had recommended him as if he was a professional sub of their company. And he turned out be be dishonest as well. When quoting the job he told me that the dumpster cost was $675 when it was actually $450 (all i had to do was look at the dumpster company's website to see the cost). He told me he had cleaned out all the debris that was behind the shed and thought he had sent a picture. I actually asked for a picture several times and he assured me it was all cleaned up back there. We are out of state so we could not go by and check his work. We paid him for the job. I have since learned the pile of junk that he was supposed to remove is still behind the shed and he actually left a sofa sitting in the driveway. He did clean out the house, mow the lawn, and do the majority of the job. I am not used to dealing with this type of people: dishonest and unethical. Kristy's fiance John wanted to do all the other rehab work too; the only good news here is that we dodged that bullet. I don't know if Eric knows what transpired with his daughter and her fiance or not, but I would stay away from this "family business." We never did get any other quotes for the rehab from them or their subs but we would never work with them now anyway.
Response from Eric Hoffman Service Co
"Mr. [Member Information Removed] - Eric would like to extend his since apology for any miscommunication between you and Mr. Anderson! Mr. Anderson is not an employee of our company and in no way associated with it. Kristy referred him only because you had asked for a handyman referral and he is a skilled carpenter that was doing handyman jobs along with carpenter jobs. We are deeply saddened by the negative experience you had with a handyman our office referred to you. Mr. Anderson is no longer living in NC so his services will not be referred out by anyone in our office. Eric takes pride in every job our crews complete for our clients and stands behind his work to 100% customer satisfaction. Sincerely - Eric Hoffman Service Company"
Carl R.
Nov 2017
Excellent. Prompt, friendly, efficient service on time and under budget. Eric Hoffman is permanently in our contact list. Their care was extraordinary.
Response from Eric Hoffman Service Co
"Thank you so much! It was a pleasure working for you. Please call us again with any repair needs you may have!"
Roger Y.
Feb 2017
Everything went well; from the initial phone calls, quoting of project, and completion of work. The repair crew was punctual and performed the work in a very timely and professional matter. The clean up job was very good. Don't hesitate hiring Eric Hoffman Service Co. for your job!
Response from Eric Hoffman Service Co
"Thank you Mr. [Member Name Removed]! It was a pleasure doing business with you! Please keep us in mind for any future repair needs you may have, Sincerely - Eric Hoffman Service Company"
Christine R.
Mar 2016
We had an excellent experience working with Eric. Kristy from the office was delightful. Communication is key for customer service, and they did a fantastic job. We felt that we received a very fair price and that Eric was dependable, trustworthy, and honest. The crew that worked on our house did really terrific work. This is the second time that we hired Eric (last was about 5 years ago) and we would hire him again!
Response from Eric Hoffman Service Co
"Thank you! It was a pleasure to be able to work for you! Please contact us again for any future repairs. Have a great day!"
Lisa H.
Sep 2015
We needed a small job done by an electrician and Eric did a great job. Kristy from his office was so nice and a pleasure to work with. We had used Eric several years ago to update our mother's house before we put it on the market and were very pleased with his work. They are always very professional and do excellent work.
Response from Eric Hoffman Service Co
"Thank you! It was a pleasure doing business with you! Please contact us again if you have any repair needs. Our estimates are always free!"
Candace S.
May 2015
Eric's crews always do a great job. Christy in the office is great about scheduling and keeping me informed of what's going on. Work was done efficiently and professionally. We have used Eric for 14 years now and have never had a problem. Highly recommended.
Response from Eric Hoffman Service Co
"Thank you (removed member name)! As always, it's a pleasure doing business with you!"
Alec D.
Mar 2015
Eirc was recomneded to us by a friend and what a great connection. He is really our go-to. We have no hesitation to call Eric for all of our home repair needs. We have a lot of trust in him and feel that he really gives us honest answers. Always have to love a service provider who will tell you if something has to be done or not. And Eric has done that for us several times.
Response from Eric Hoffman Service Co
"Thank you for the wonderful review! It is always a pleasure doing business with you. Please call us anytime!"
EDWARD B.
Oct 2014
unknown
Response from Eric Hoffman Service Co
"Thank you for the review Mr. [member name removed]. It was a pleasure doing business with you. Please contact us again for any future repairs you may need."
Doug S.
Jul 2013
I hired Eric Hoffman company to handle a wide range of repairs on my home found by inspection, based on a referral. He is obviously in high demand as he was booked out 2-3 weeks but they did get me in right when they said they would. I was glad Eric could handle the wide-range of issues which saved me from having arrange repairs with multiple outfits. Once onsite, he and an assistant performed all of the repairs and it looked great. They were very professional and knowledgeable, I felt the quality of their repairs was excellent. I'd recommend them (and use them again) if the need ever arises.
Stephanie S.
Feb 2012
Loved the professionalism. They were punctual and friendly. I had to call them back out to touch up an area previously overlooked. They promptly came out the following day and made necessary updates.
Response from Eric Hoffman Service Co
"It was our pleasure to work for you! Please call us for any future repairs you may have! Thank you!"
EMMA B.
Dec 2011
I was very impressed with their efficiency and reliability. At a certain time, they worked steadily and they were out. They did an excellent job. Everything is working fine. I liked the knowledge of their job. I would use them in the future.
Response from Eric Hoffman Service Co
"Member - We are happy you were pleased with our work. It was a pleasure doing business with you and hope you will keep us in mind for any of your future repair issues. As always, our estimates are free. Thank you - Eric Hoffman Service Company"
Cheryl J.
Oct 2011
They came when scheduled and were very prompt. Two men came and had the needed ladder to reach the old fan, remove it and installed the new one. They cleaned up and took the box and packing for the new fan. I asked if they had a suggestion for getting rid of the old fan, since it was still working well. They were willing to take it and may end up using it somewhere.Excellent service! This is probably the 3rd or 4th time I have called them and I will use this company again
Response from Eric Hoffman Service Co
"It's our pleasure to have worked for you! Please keep us in mind for any of your future repairs or upgrades you may need at your home. Thank you!"
Walter B.
Sep 2011
When I asked questions about the invoice, Erice Hoffman called and left me a voicemail on my cell phone that was not professional. It was full of attitude that was not warranted. He called me again, with the same attitude, and I therefore fired him and told him not to finish the job. I will pay his invoice in full with the understanding that I will never use his serivices again. My job is to say: Yay, Nay and then Pay".
Response from Eric Hoffman Service Co
"We would like to apologize to the member for the misunderstanding with his invoice and for a voice message that seemed "full of attitude". There was a lot of miscommunication due to the wrong email address and cell phone. It was not Mr. Hoffman's intent to offend in any way, shape or form and we regret the loss of a valued customer. We can only hope our sincere apology is accepted and strive to not let this happen in the future."
WALTER H.
Apr 2011
From start to finish it went well. They said the minimum fee for a call was $125.
Response from Eric Hoffman Service Co
"So happy we were able to help you! Please keep us in mind for any future repair needs around your house that you may have. As always, our quotes are no charge. Thank you - Dawne"
CAY C.
Mar 2011
Called office, spoke with Dawn, described work I wanted done, inquired if it was something they could do. After confirming with Eric appointment was made for Eric to come out and give written estimate. Once estimate was received and reviewed, I decided to proceed. Door was ordered after 50% downpayment. When door arrived, date was set for door to be set in opening that was 30 years old and had never been framed for door installation. It took a crew of 2 a couple of hours to install door and work on aligning the two sides that had never been designed to hold a door square. They would have primed and painted but I had painters on site and had my painters paint. After a week or two, I wanted the doors to line up a little better (too hard to describe). I called, no problem, Eric came out looked and made appointment to have the alignment of the doors refined. It took another couple of hours (and I really think these guys are good...if that gives you an idea of the difficulty) and the doors were fixed to my satisfaction. There were no additional charges even though the door work took much longer than anticipated and required more than one trip. It is for this reason I go back to them over and over. They stand behind the work they do. I know if there is a problem, they will work on it until they get the job done correctly.
Response from Eric Hoffman Service Co
"Thank you Member and as always, it's our pleasure working for you! Thanks for keeping us in mind for your repair needs. We look forward to being to help you again in the future if needed. Dawne Eric Hoffman Service Co."
JACK T.
May 2010
We've had them do several things for us at our other facility. The cost was very reasonable. We call them whenever we need something. If they can't do the work, they will refer us to somebody else and they have been pretty good.
MICHAEL S.
Nov 2009
Job is going perfect. He follows up and keeps his word. He guarantees his work.
William G.
Nov 2009
They were very punctual and did the work in a timely manner.
Kim C.
Sep 2009
O.K. so the puppy dog ate the house. Yes I was sad, still loved the dog, but in despair over the damage. Then, I remembered that Eric Hoffman Service Co had helped before and I loved them. They came like an army of handymen to tackle all the items on my list in an extremely helpful and efficient manner. I was so thrilled to get my entire list done in a matter of hours. So, I called and Eric came right away. He is a visionary and calmed me down considerably...even petted the dog and made her feel loved which she was already but her behavior has been less than desirable. The estimate was less than expected and they came yesterday, completed the tasks and the results are awesome, the guys were very nice and our home looks great again. They also did some electrical work and replaced a couple of lights in our utility and pantry. Love the results.
CHARLES E.
Jun 2009
He has fixed a leak in the roof and on our deck. He has fixed a light fixture in a bathroom. He replaced the windowsills.
BETTY L.
Oct 2008
This was the first time I've used Eric Hoffman. He came out promptly and listed the things that I requested that he do. He didn't get back to me as soon as I'd liked, but I understand he had other commitments. Two gentlemen came and took care of all of the issues. It was very nice.
HOLLY D.
Sep 2008
Excellent work! Staff are professional and know what they are doing! They did a top-notch job!
LUCINDA M.
Jul 2008
He is very reliable. We've referred him to many people and they've all been satisfied with his work. He's knowledgeable and prompt. He shows up when he says he will and gets the work done right.
MATTIE G.
Feb 2008
I've recommended them to other people. They are very professional. I had him out previously to do siding work that no one else would come out to do because it wasn't a big job. I was very pleased with him and his workers. They gave me advice on how to prevent wood rot. They acted like they really cared. I didn't feel rushed. They took time to talk to me about it.
Licensing
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FAQ
Eric Hoffman Service Co is currently rated 4.7 overall out of 5.
Yes, Eric Hoffman Service Co offers free project estimates.
No, Eric Hoffman Service Co does not offer eco-friendly accreditations.
No, Eric Hoffman Service Co does not offer a senior discount.
No, Eric Hoffman Service Co does not offer emergency services.
No, Eric Hoffman Service Co does not offer warranties.