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Empire Today

3.7(
45
)
Tile: Ceramic and Porcelain - Repair, Carpet Repair, Refasten, or Stretch, Wood Flooring Repair or Partial Replacement,

About us

Empire Today®, Makes Beautiful New Floors Easy. Call 877-733-9131 for Carpet, Laminate, Hardwood, Vinyl, or Tile flooring. Empire is the easiest way to get the best value and a professional experience. Call 877-733-9131 to Schedule a FREE In-Home Estimate and samples will be brought right to your home. Get professional room measurements and an all-inclusive price estimate. We offer professional installation when you want it around your schedule. Empire’s convenient shop-at-home service and professional installation let you skip the hassles of home improvement store shopping. We carry quality name brand floors from industry leading brands. Because of our national footprint and manufacturer relationships, Empires great prices include your floor, installation, materials, and more. Empire Today is dedicated to customer satisfaction and has been a leading provider of installed home improvements and home furnishings for over 55 years. Call 877-733-9131 NOW to schedule your FREE In-Home Estimate. For more information, visit EmpireToday.com.

Business highlights

66 years of experience

Services we offer

Hardwood, Laminate, Update Services Offered to: Empire Today offers quality, Vinyl, get professional room measurements and an all-inclusive price estimate. Plus, name brand Carpet, or Tile Flooring. Schedule a FREE In-Home Estimate by calling 877-799-9131. Shop from the comfort of your home, we’ll professionally install around your schedule. Empire Today is dedicated to customer satisfaction and has been a leading provider of installed home improvements and home furnishings for over 55 years.

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
3.745 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
56%
4
9%
3
4%
2
11%
1
20%
Write a review
Showing 1-25 of 45 reviews
MIKE S.
Jul 2024
2.0
$2,885
Installation was punctual,. issue is one week after warranty expires the caulk starts failing and the molding is all coming off. They were no help and basically said they would fix it but tough no more warranty. Crappy product doesn't make it a year without failing.
Thomas F.
May 2021
5.0
Yes, I recommend this pro
$5,800
It went wonderful. The man who came to measure wanted to work with us and he was willing to find a product and a price that would work for us. That was Clint. He knew what he was doing. He was respectful and he was willing to go the extra mile to find a way to help us. He was able to set up the work to be done quickly. On Monday the kitchen floor was done. It was done with excellence. The flooring needed to be fixed. They fixed it with a small charge. They worked diligently and with excellence. Brenda led the work. We were very well pleased. Friday the carpet came and the men worked very hard and with great excellence and respect. Freddy was the lead. He was very good. I felt respect all the way through. They did not add extra things. They did above and beyond all we expected. We were pleased on every side and part of the work and in dealing with Empire. Certainly, we would use them again to work for us.
Christopher B.
Apr 2019
1.0
$5,165
I recently placed a call to Empire Today on my mother’s behalf to get an estimate on having repair work done on the wood floors. My parents had the floor installed throughout most of the house by Empire about eight months ago. There has since been a toilet leak which seeped under the wall from the bathroom into the master bedroom and caused water damage to a few of the flooring panels. I explained this situation to the Empire representative. She told me that they still have that particular flooring in stock and the damaged area could be repaired. She quoted me a price of $2,600 to replace the bedroom flooring and some of the flooring in the hall leading out of the bedroom. I said that really the entire bedroom floor did not need to be replaced because only a part was damaged and she informed me that their estimator would take a measurement and the cost could be less if not as much needed to be replaced. Either way I felt okay with the $2,600 quote and planned to have Empire do the work. I explained to the Empire representative that my mother is elderly and not fully aware of things. I am calling on her behalf and can they please call me back with the final price estimate. She said certainly we can do that and she took my name and phone number. A few weeks later I give my mom a call just to see how she is doing that day. She said everything is good and that the flooring people were there replacing the floor. I was very surprised because I had heard nothing from them. She told me they gave her a new estimate of $6,349 the day before and arrived that morning to start the work. They replaced less than 200 SF of flooring and were not even required to reinstall the molding. I called Empire and couldn’t get through to anyone that could help. They said we will leave a message for this person or that person to call you back and they did not. Finally, Jessica the manager of the Charlotte office called. I started to explain to Jessica what had happened and she cut me right off. She said I know what is going on. Your mother signed a new estimate which voided the one you were given. I again tried to explain and she rudely cut me off with saying the same thing over and over; my mother signed the estimate. The phone call ended with Jessica hanging up on me. My mother is 75 years old, lost her husband about three months ago, and is fighting cancer with weekly cancer treatments. I feel that Empire Today took advantage of a vulnerable elderly person. No one in their right mind would have paid that amount for the small amount of flooring repair. I think they saw that she was not in her right mind and took the opportunity to cash in. Update- Empire refunded $1184.00 for “services not rendered”. A manager explained to me in a phone conversation that the services not rendered were due to no sub-flooring having to be replaced as originally on their estimate. Empire stands by the final cost of $5,165.00 for the flooring repair. They claim that 1/3 of the wood floors in the house were replaced which is a false claim. To have replaced 1/3, all the flooring would have had to be replaced all the way to the dining room and living room (over 300 SF) which was not done. I was encouraged to review the documents of the work which I have done several times and reinforces my frustration with Empire.
Response from Empire Today�
"Dear customer, this is not the experience that we wish for our customers, and we sincerely apologize for yours and your mother's experience. We'll be further reviewing your concerns, thank you."
Debra C.
Jun 2018
4.0
Yes, I recommend this pro
$3,500
It's been about four months. I got three quotes and Empire was by far the lowest quote. Professional staff that knew their job. Four staff finished within four hours in carpeting the entire house. As I mentioned to them - Details Matter! They need to take the time to angle trim up to the molding. Small section where carpeting needed stretched (noticed by a staff person checking on the vinyl installation). He replaced a small piece of molding missing after the vinyl was installed. Also, insure the trim is pounded down (walk over it without shoes). Was told carpeting and vinyl would be performed the same day but had to schedule a different day for the vinyl in the bathroom - different staff. Didn't notice the issues until after they left but follow-up with Customer Service to correct issues was within 24hrs. I would advise you go room by room with them before they leave. Overall, they did a good job and would use them again.
Response from Empire Today�
"Dear Customer, Your feedback is valuable to us, and we thank you for sharing!"
Amala D.
Sep 2017
5.0
Yes, I recommend this pro
$7,000
.
Nichole G.
Apr 2017
5.0
Yes, I recommend this pro
$3,500
Everything went well, they came in and showed samples of the carpet and the flooring. I chose the ones that I like, we scheduled a time that their guys would come. They were prompt, they came in and got the job done in a pretty decent time. I would say it went well. It was a good deal.
Response from Empire Today�
"Dear Customer, Thank for sharing your experience. We are happy to know that your overall experience was a positive one, and we hope that you are enjoying the new look and feel of your home. Thank you."
Kristyn P.
Dec 2016
5.0
Yes, I recommend this pro
$1,300
Great! We love it!
Tia A.
Sep 2016
1.0
$3,000

We purchased flooring from Empire today based off false promises from the salesman and installer of the flooring. Our house is on a slab foundation and the sub-floor has some uneven spots that we specifically addressed with these 2 individuals. We asked if we should fix the issue before installation. We were assured by the salesman that the installer would determine if they needed to be leveled out before installation and would take care of it if needed. The installer said it was not needed and that we could call customer service if we ever had problems with it sagging and it would be covered under the 30 year warranty. The salesman also told us in his sales pitch that the laminate we were looking at was better than tile (which we were considering) because if we dropped a heavy pan on it and broke the floor then it was covered under warranty. Well, it was all a pitch and all lies because when we call 4 years later with settling issues, we were told that that kind of issue is an installer issue and only has a 1 year warranty (this was never mentioned when we were purchasing). We also asked about the pot issue and they said no...that would not be covered either. Their offer was to replace the floor for us at a great price. Really?! So the solution is for me to pay more? No...that is not an acceptable solution based off the promises we were made. This is false advertising from what we thought was an A+ company. We are very disappointed.

Cheryl S.
Aug 2016
2.0
It was OK until they ran out of 3/4-inch round moulding. I have no problem with the installers, but when they ran out of moulding, the trouble began. The installers, customer service reps and the home office supposedly ordered more material on more than 7 occasions. Even though they stated they receive shipments at least 3 times a week, there was always an excuse why the material I needed at my house didn't arrive, was missing, or another contractor took the order, etc. I made numerous requests and complaints by phone and email. The contractors came out one additional time, but once again did not have enough moulding (still missing it in a bedroom, 3 closets, part of the den and master bedroom). Almost a month later, my floors aren't finished and I have been left with most of my furniture still not put back in it's original place. I scheduled numerous days for the installation to be completed and took time off work only to have them call that same day and cancel because the order didn't come in. I have estimated a loss of over $1,400 dollars in lost wages, sitting around waiting for them to keep their appointments with me. I called the salesman when the problems first started, he never returned my call. A customer service rep told me she would send one of my complaints to a supervisor and mark it urgent, and he would call me back within 2 days to discuss how to "make this right" - I never received a call, not even 2 weeks afterward. I requested that they finish the job this week with no excuses and they should go to Lowe's or Home Depot if they have to in order to obtain the moulding and finish what they started - guess what, they canceled again! I will be warning all my friends, family, neighbors and co-workers to stay far away from this company. I've worked in retail and customer service in the past, I've never seen such horrible follow-through. I'll probably have to pay someone else to finish, if I ever want my house back in order. What a waste of my time and money!
Robin K.
Feb 2016
1.0
$3,000
March 17, 2016 Update: Forgot to mention that after the final work was completed, I signed their document which had lots of writing on it. They kept the written copy and gave me a blank copy??? Good business - undoubtedly no!
Jan 8, 2016: "I sat down with Empire Today's salesman, Sean Owen and decided to go with their 50/50/50 deal for installation of laminate floors in my master bedroom and office. After researching several other local companies, I believe this 50/50/50 deal is a scam. My fault for not searching prior to going with this awful company. They were still more expensive than other quotes. With that said, the company arrived on a cold January 2016 day. Two of the three Mexican workers did not speak English. Therefore, it made it difficult to communicate at the onset. They kept leaving my front door open after asking them to close the door multiple times. In addition, the electric saw was just outside the front door and was extremely loud. After the work was nearly done, the English speaking worker came to me and said they did not have enough boards. I was flabbergasted. I immediately called Sean and he said, "I have some personal contacts and I will call you back." It has been several days and no one from Empire Today not even Sean has called me! Not one! Not even the salesman. This shows how much they DO NOT care about their customers and how they only care about getting their money. Today, I receive an automated appointment via email and that I am scheduled for completion this Saturday! I won't be here and it is a "noreply" email! Now, for their work. The quarter round work was awful. One section of quarter round came to a "point??!!" The transition boards were awful. There were gaps and overcuts. Here is what they did. They filled the transition board gaps with white caulk! Unbelievable! They left my bedroom door dirty with their black gloves and dirty hands. It was awful. Never ever use Empire Today due to their salesman's lack of professionalism and their workers lack of English speaking workers and more importantly, the extremely poor craftsmanship. It just goes to show that companies like this boast about they have been in business for so many years and great customer service - NOT! NEVER AGAIN Empire Today! And, all of my facebook family and friends will know! I will use the power of social media!"
Update Jan 12, 2016 (also see review on Yelp dot com): Sean the salesman has yet to this day ever call me back (POS). On Jan 11th, I spoke with JT (customer service) and told her not to send out the same crew since they did a bad job and left my front yard dirty with saw dust and pieces of wood flooring. She spoke with the installation manager and they said they would send a different crew out on Jan 12th. On the morning of Jan 12th, I receive a call from the same crew! OMG! I told them not to come out and I called JT back. The installation manager John Judge wanted to talk to me and he wanted me to take a third day off from work so he could find another crew! Ridiculous! He did not want to spend extra money to gather up a new crew. This just goes to show you how they do not care about their customers. No problem making a client lose wages from being out of work for 3 days due to their unprofessionalism, terrible customer service and complete lack of respect. If you have any intelligence whatsoever and have read this, I will only have to say that you are an idiot if you use Empire Today.
Update: 1/28/16: Empire Today never called me back after their response on 1/8/16. This just goes to show their total lack of care and lip service they will type in on a review and then tell consumer affairs that this has been settled. They got their money and are moving on. From the top down, CEO Keith Weinberger of Northlake IL, sales people and customer service, they are dishonest, uncaring false professionals. So for the readers out there, all they want is your MONEY! And, you are paying for their TV commercials and false advertisements. DO NOT USE "EMPIRE TODAY!" DO NOT USE EMPIRE TOMORROW! YOU HAVE BEEN WARNED!
Response from Empire Today�
"We regret that all of your concerns have not yet been addressed, and we understand your frustration. We will be contacting you shortly to discuss any unresolved issues and work towards a resolution. You can also reach us at [email protected]. Thank you."
Kevin T.
Jan 2015
5.0
Yes, I recommend this pro
$1,300
They sent a salesman that was there to sell me carpet that day. I'd say medium pressure. I saw the reviews on here and was able to negotiate down 2k. Installers came within a couple days and installed it. Everything looks good. It it is decent carpet for the price. I'd buy from them again.
Response from Empire Today�
"Thanks for taking the time to share your experience! We’re glad that your installation went well and that you’re happy with the finished product. Please don’t hesitate to contact us with any questions or concerns. Enjoy the new look and feel of your home! Jeanette Ramey, National Customer Service Manager"
Amanda C.
Dec 2014
1.0
$5,700

I paid $5,700.00 for my carpet and vinyl tile from Empire Today.  My sales rep roped me in by telling me if I wasn't happy within a day of install- they would "come back and rip it up...but hopefully you wont do that".  The entire install was to be done on Thursday 12/4. So I took 2 vacation days on 12/3 to prep and 12/4 for install.  I am a single female who lives alone and I had alot of things to move. 

While the carpet was being installed on 12/4, I received a call from another Empire employee about the tile- who stated they had no idea I was getting carpet layed and they couldn't do it that day!  Very upset, I took a third vacation day and missed 2 important events at work.  They were to show at 8 on Friday.  They showed at 9:30 and forgot the requested transition pieces.  Those transition pieces were ordered by my sales rep the day before.  I requested the grout line to be larger than what they showed me.  So they started and I stayed downstairs.  Near the end I came up and the grout was thin and the wrong color. I immediately told them this was wrong.  I called my sales rep who came over 30 minutes later.  He brought his color samples in and confirmed on phone with another Empire employee the color was wrong.  I also showed him where the transition pieces had been installed, that the carpet was bunched up and bubbled.  He then made another appointment to that employee over the phone for 8 Saturday morning.  I told him I didn't have a 4th vacation day and they would need to be gone by 11:30.  He stated it would be quick. 

Saturday I woke up and they never showed!  I finally called, and the Installation dept. had no idea they were supposed to show up- their own employee had made the appt!  So...there went my opportunity to have my floor "ripped up" within a day of installation.  They failed to comply with their own promise by failing to even show up within their stated time frame.  I am very disappointed with my floor and wish I had used someone else who could give me the grout width and color I asked for. 

Fortunately the other two workers who did my carpet were great, on-time and hard workers.  They should get commendations.  Unfortunately I will not recommend Empire Today to friends or family.  An expensive venture turned wrong.  I was so excited to have my house looking good, I had saved up money for my down payment and financed the rest.  I don't have any more options- since they won't help.  Every employee I have been passed around to stated they can not help me any further with my requests.


Response from Empire Today�
"We appreciate [member name removed] contacting us regarding her concerns, and we have been in contact with her about this matter. We regret the delays in the completing the installation and any inconveniences that occurred as a result. The installation has been completed properly according to industry standards, so we are not able to remove the floor and reinstall with wider grout lines. We have offered change the grout color, as the customer states it is incorrect. We look forward to reaching an amicable resolution with the customer."
Jamie Z.
Jul 2014
1.0
$4,000

EMPIRE CARPET ? CHARLOTTE, NC SERVICE AREA



This branch of Empire Today which serves a large area surrounding Charlotte, NC seems to have serious issues with their installation department.  The products we chose have been as promised but that is where it ends.  The actual installations have been sloppy and sub-par. There have been many attempts to correct the work but every time it was only made worse.  The installation department as a whole seems to be very disorganized, i.e. sending installers without the correct materials for the job, sending the wrong installers for a specific job, setting appointments that nobody shows up for or are extremely



late, not returning phone calls in a timely manner when promised, and fabricating stories as they need.  We endured



numerous repair appointments, with each one consuming an entire day, only to be left with the same problem (or worse), plus damages and a huge mess.  With each appointment, we spent a considerable amount of time preparing for, moving furniture ahead of time, waiting for installers, and cleaning up after each one. We ended up making concessions and settling for less than what we were promised each time, just to have this over with.  And even then, although it has been a full 6 months and the repairs are still incomplete.  We have used other Empire locations in the past with good results but apparently this location has lower standards and does not stand up to their advertising. IF, after reading this, a person decides to use Empire Today anyway, pay by any credit card other than theirs, that way when you are left disappointed, you will be able to put the entire transaction in dispute and your credit card company will withhold payment to Empire until everything is settled to your satisfaction.   BUYER BEWARE!







 UPDATE - August 5, 2014 - Empire has not contacted me since I declined to sign a release/non-disclosure.  The release was allowed Empire to pay us a small sum relieving them of any and all responsibility, liability and warranty.  The non-disclosure section would prevent me from ever discussing the situation.  It was not about money, nor was it our intent to high jack them for money, we just wanted the work/repairs completed as they agreed.  We paid up front in full as we agreed.

UPDATE - February 6, 2015 - Regarding Jeanette Remey's response dated July 14, 2014.  Empire has not contacted us regarding any of the above complaints.  There has never been any resolution.  We are well past the 1 year warranty, the problems that orginally existed remain and continue to deteriorate.  I guess their strategy is to post what ever sounds good.          



UPDATE - October 6, 2016 - The sloppy install job continues to need repairs.  Contrary to their post, we still never heard a word from Empire.  (I was signed into my Angie's List account to update a good review so I figured I update this one too.)    



 



 



 



 



Response from Empire Today�
"It’s disappointing that you’ve been experiencing issues with your installation, and we can assure you that we are taking your concerns very seriously. It’s our understanding that we’ve been in contact with you about these issues and that we are in the process of working towards a resolution. Thank you. Jeanette Ramey, National Customer Service Manager"
Carolyn C.
Jun 2014
5.0
Yes, I recommend this pro
$7,000
Empire Today was absolutely fabulous! At the initial estimate appointment, the gentleman showed us several options and did three quotes for us based on the different materials we liked. He measured everything and was very precise in his explanation of what would happen during the install. He listened to all of our questions and concerns and recommended we go with hardwood based on our home and our lifestyle. We ended up choosing a beautiful medium oak hardwood floor. They quoted us next day service, which shocked me since we were getting so much work done. However, we decided to wait a week so that we could finish painting the downstairs, and they easily accommodated our wishes. Once installation date came, they sent us three guys who have been doing hardwood flooring for over a decade! They were quick and efficient, respectful, and just pros at their job! And they floored the whole lower level in just one day! I was ecstatic! I would highly recommend Empire Today to anyone! They were professional, and courteous, and hard working from start to finish. We've already had so many positive comments from friends and family on our beautiful new wood floors. We are definitely going to use Empire Today again when we're ready to do the top floor!
Response from Empire Today�
"It was wonderful to read your review! We’re thrilled that your sales rep was so helpful and made the process easy, and we’ll be sure to pass along your compliments. It’s fantastic that the installers were able to exceed your expectations; we always want to provide our customers with the world-class service you described. We truly appreciate your recommendation, and we’re looking forward to assisting you with future home improvement projects. Enjoy the new look and feel of your home! Jeanette Ramey, National Customer Service Manager"
DENISE D.
Feb 2014
1.0
$100
I have spent thousands of dollars with Empire Today over the years. I never called anybody else. Well there have been some changes in the Charlotte division and they are not good. I called the main number a month ago to replace carpeting on two stairs of a twenty-two stair Berber carpet runner they installed in 2009. They scheduled a pick up and install of my remnant carpeting. A man came and measured and cut it down. Asked for payment and I said I would pay when it was installed.
Another man picked up the cut down carpet and said he would try to bring it back bound and install it same day, but that they were busy at the warehouse. He did not know that it was a runner and I had to remind him. He was quite unprofessional in my opinion.
I cannot detail the pain that has followed (too many phone calls) but for sure there is a bunch of lies going on. It is now February 27, 2014 and nothing has happened. I got a call that they were too busy and would come the next week. Then I never heard from them again. I called the main number and complained. I then got a call from a manager saying that the runner was on his van and he wanted to install same day. I got the message too late and returned the call. Nothing. The guy never called me back.
Another two weeks go by and I call the main number to complain. A coordinator then says that my carpet was so hard it and quot;brokeand quot; their binding machine and they could not bind this carpet. They did not have the same equipment that handled it previously. I am so suspicious at this point and want a resolution. Another woman at the office says that she will try to reach another place in Gastonia that may be able to bind this carpet. They were supposed to follow up with me three days ago and nothing. I called Monday and somebody was supposed to call me yesterday and nothing. Now I just want my remnant back. Calling today but not sure if I can EVEN get my Berber remnant back.
This is the WORST experience I have ever had with ANY vendor. BUYER BEWARE!
Response from Empire Today�
"Thanks for bringing this to our attention. This sounds like a frustrating experience, and we’d like to make things right for you. We’re disappointed that we were not able to complete your service as scheduled, and in the lack of follow up you received, as we never want our customers to be disappointed in our service. We will be reaching out to you shortly, and you can also reach us at 888-588-2315 x4195 or [email protected]. Thank you. Jeanette Ramey, National Customer Service Manager"
MICHELLE G.
Feb 2014
5.0
Yes, I recommend this pro
Empire installed laminate in 3 downstairs rooms and also installed carpet in the family room, stairs and hallway in October 2013. The laminate chipped in one area and so I contacted Empire to get it fixed. The original installer came out within 3 days and removed the damaged board. He was very knowledgeable, remembered our home and was able to quickly fix the floor. It's always nice to deal with a company that doesn't ignore follow up issues. I have been very pleased with our purchase and the company. Thank you.
Response from Empire Today�
"We love hearing from our satisfied customers, so it’s wonderful to know that you’re enthusiastic about the service you received. We always want to exceed our customers’ expectations, and we hope you’re enjoying the new look of your home! Thank you. Jeanette Ramey, National Customer Service Manager"
NANCI C.
Feb 2014
5.0
Yes, I recommend this pro
$3,000
It was fine. They did a great job and delivered as they said. Everything was like clockwork like they said. They showed up when they said they would and they were right on time. They did a beautiful job on the floor. They were in and out. I don't have anything bad to say about them. They were great. I am thinking about calling them again.
Response from Empire Today�
"Thanks for sharing! It’s wonderful that your installation went so smoothly! We’re thrilled that you’re enjoying the finished product, and we’re looking forward to assisting you with future home improvement projects! Jeanette Ramey, National Customer Service Manager"
Matthew P.
Jul 2013
5.0
Yes, I recommend this pro
$750
The salesman, Steven Hupfer, was very professional and knowledgable. We managed to come to what I felt like was a reasonable price for the work, and it looks great. I liked that they were able to get it done so quickly (the next day). We'll use them again.
Response from Empire Today�
"It’s wonderful that your sales rep was able to help make the process easy and convenient for you and that you’re pleased with the finished product. Thank you for sharing your experience, and we look forward to assisting you with future home improvement projects. Thank you. Rebekah Clerk, National Customer Service Manager"
Whitney C.
Mar 2013
2.0
$2,000
We were very disappointed with our experience with Empire. The salesperson who met with us to give us an estimate was very friendly and knowledgeable, but once we'd signed on for the service the people who actually showed up to install the carpet seemed to know very little about the job they would be doing, and asked us questions about how they should do the installation. In addition, they rescheduled because they did not have the adequate materials, then had to come 3 different times to do the installation. On one day, the installer disappeared to go buy materials he needed, then reappeared several hours later (after I had waited around for him) to let me know he couldn't find the materials he needed and would have to come back another day. We would not use them again.
Response from Empire Today�
"unknown"
Patty O.
Nov 2012
5.0
Yes, I recommend this pro
$8,000
Moved into a 1700 sq. ft. house that had been foreclosed (former FEMA Katrina victim). The house had been trashed. Flooring, appliances, walls, etc. destroyed. Just moved here from Midwest so checked Angie's List for flooring. From start to finish, my experience with Empire was wonderful. Their rep was knowledgeable and helpful. The men who did the actual installation were very professional, skilled craftsmen. They were so polite and accommodating. When we came home, we couldn't believe the transformation!!! We put laminate on the first floor and carpeting on the second floor. It is beautiful. After taking out all the old carpeting, they cleaned the floor before putting down the new flooring. The rep stopped by during the installation to see how the work was progressing. They did not leave one single piece of evidence that they had been here; they were that tidy. I will definitely use them again and would recommend them highly!
Response from Empire Today�
"Thank you for sharing your experience! We’re so glad that we were able to exceed your expectations and that you enjoyed your experience with us from start to finish. We truly appreciate your recommendation and look forward to working with you on future projects. Enjoy the new look of your home! Rebekah Clerk, National Customer Service Manager"
Andy D.
Nov 2012
5.0
Yes, I recommend this pro
$2,700
We just purchased a new home and wanted to have laminate flooring or tiling throughout the downstairs due to our pets. My husband suggested calling Empire Today because of their commercial for buy 1 room get 2 free. I was leery, knowing from my job that these promotions are often a scam. I called anyway and had someone come out. The sales rep, Shane, who came out was wonderful. I told him who I worked for and what I knew about the advertising/promotions and he quickly told me that I was right, that advertised deal was not as good as another promotion he had. Our time schedule was very tight, and he was able to find laminate flooring in stock, on sale, and have it installed before we moved in which was two days from the estimate. Even better the laminate flooring matches the hardwood in the den exactly. The day of install, the workers were about 30 minutes late, but finished all the work that day. They were still installing when I arrived with the movers and they were very gracious and shared the space well.
Our new flooring is beautiful. I was impressed with our sales rep, and the workers were fast and efficient. What impressed me the most was that they were able to work within our very short time frame. I would call them back if we decided to do work upstairs.
Response from Empire Today�
"Thank you for sharing your experience! We’re happy that we were able to work with you on your home improvement project and accommodate your schedule and needs. It’s great to know that you’re enjoying the finished product and we look forward to working with you on future projects. Rebekah Clerk, National Customer Service Manager"
Katheryn B.
Oct 2012
1.0
Everything went alright. The main problem was that they didn't install the same product that we picked out. They also scuffed the floor a few times and had to come back.-Empire representative responding that they completed our repairs last year- this is not true. Our repairs were declined after sending out another empire representative after we placed our Angie's List review.
Response from Empire Today�
"Thank you for making us aware of your concerns with your installation. We understand that we were in contact with you and completed your repairs last year. We always strive for complete customer satisfaction, and we will be reaching out to you soon to discuss your experience. If you have any additional questions or concerns, please call us at 888-588-2315 x4195 or [email protected]. Thank you. Rebekah Clerk, National Customer Service Manager"
Samuel M.
Aug 2012
3.0
They were okay. They had some unexpected delays without a good explanations. The quality of some of the laminate seemed to be different than what was expected.
Response from Empire Today�
"We regret that you we’re not completely satisfied with your experience, but we understand that we’ve spoken to you and that everything has been completed to your satisfaction. We appreciate the feedback and look forward to working with you on future home improvement projects. Please contact us if you have any additional questions or concerns at [email protected] or 888-588-2315 x4195. Thank you. Rebekah Clerk, National Customer Service Manager"
Adam M.
Aug 2012
5.0
Yes, I recommend this pro
$4,000
I had a great experience from sales to finish. The sales rep was great to work with, talked through the options and did not try to sell me the most expensive items they had or push any extended warranties. He actually negotiated a lower price for me with his manager then he was able to provide himself and he booked the deal. Installation was scheduled for 2 days after I signed the contract, the installers arrived on time and did a great job installing my new pad / carpet and removing the old pad / carpet. During the installationg process, they moved furniture (and put it back) and was careful not to damage my walls. Overall, I had a great experience with Empire Today start to finish.
Response from Empire Today�
"We’re thrilled to hear that you had a great experience from start to finish. We strive to provide world class service and are sure that you’ll enjoy the new look and feel of your home for years to come. – Rebekah Clerk, National Customer Service Manager"
Vivian J.
Jun 2012
5.0
Yes, I recommend this pro
$2,606
Overall it went well. There were areas of concern that I addressed and they corrected.
Response from Empire Today�
"We’re happy to know that you’re pleased with your overall experience. We make customer satisfaction a priority, so we’re glad that we worked with you until you were completely satisfied with the finished product. Thank you for the review. Rebekah Clerk, National Customer Service Manager"
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FAQ

Empire Today� is currently rated 3.7 overall out of 5.

Empire Today� accepts the following forms of payment: CreditCard

Yes, Empire Today� offers free project estimates.

No, Empire Today� does not offer eco-friendly accreditations.

No, Empire Today� does not offer a senior discount.

No, Empire Today� does not offer emergency services.

No, Empire Today� does not offer warranties.