Reviews
1.02 Reviews
Showing 1-2 of 2 reviews
Skip H.
02/2016
appliance repair
+ -1 moreI asked the company by phone and letter to cover these repairs or make good on any on this. They turned me down flat and said since it was more than 1 year it was all my problem. Shoddiest work I have ever seen. Dont ever buy an Electrolux product if you are smart
Description of Work: We purchased the suite of Frigidaire appliances (attached) at a cost of over $5000 a little over two years ago. In that time we have had to replace the microwave and now recently have had this major repair on the $2000 refrigerator to the tune of $700. I was well aware that this was outside the one year warranty but I think this is an exceptional circumstance given the design flaw of this major appliance. I have well researched this issue on the web and have talked to a number of Frigidaire service reps (who all ask to remain anonymous interestingly.) What I have concluded is that a system where a small plastic ice cube tray which is highly likely, if not guaranteed, to break over time releases a sensor that shorts out an entire system which should not and cannot be classified any other way than a design flaw. In addition as I found out, the company has rectified this flaw in subsequent designs which clearly confirms this was an issue in the previous design whether they deem it a design "improvement" or not per your consumer help line. I also know that there has been no recall due to this issue.
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$700
steve H.
02/2014
appliance repair
+ -1 moreTime to vent. We remodeled our kitchen 4 years ago and put in Electrolux Icon appliances. These appliances were not cheap. As of today we have had 20 + service calls. The ice maker continually drips and knocks. They send a service tech one after another and nothing is ever resolved. When you try to talk to Electrolux corporate office directly they are no help ,if you email them there is no response. Thank goodness we took a extended warranty. Our double oven does not cook the top of a casserole but burns the bottom - now I am not talking well done I'am talking coal black. They come check it and tell me it's fine although I have pictures that show it is not fine. After 4 years of service calls the oven and refrigerator have the same issues. I have given up exactly what Electrolux wants me to do. So anyone out there thinking about appliances do yourself a favor and stay far away from anything with the ELECTROLUX NAME!! Keith McLoughlin (Electrolux President and CEO) you should be embarrassed by you products and customer service.
Description of Work: Nothing
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Contact information
10200 David Taylor Drive, Charlotte, NC 28262
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Service Categories
Appliance Repair
FAQ
Electolux Headquaters is currently rated 1 overall out of 5.
No, Electolux Headquaters does not offer free project estimates.
No, Electolux Headquaters does not offer eco-friendly accreditations.
No, Electolux Headquaters does not offer a senior discount.
No, Electolux Headquaters does not offer emergency services.
No, Electolux Headquaters does not offer warranties.
Contact information
10200 David Taylor Drive, Charlotte, NC 28262