Eager Beaver Handyman Service

Update to my 2018/2019 bathroom renovation - the tile they installed is now cracking and the grout is coming loose with many pieces falling out. This after being careful to seal and wipe after down after taking a shower. Having to remove all of it and redo. I initially gave a 5 star as looked good, but the quality of work was indeed sad in the end. Now looking to replace it after only 6 years. Highly disappointed.

Shane responded quickly to my initial query and quickly scheduled a project site survey with me. The proposal was very detailed, professional, and affordable. However, after the initial site survey with Chris, an electrician friend of mine agreed to perform the multiple electrical projects I received quotes for from Eager Beaver. This left few projects on my handyman list. Therefore, for various reasons, I decided, they would have to wait until I have additional handyman jobs to justify bringing Eager Beaver back out for a new estimate. Shane was very gracious and understanding. Will definitely call them again!

very professional and very on time great work

Shane and his team met or exceeded all of our expectations! They communicated effectively, arrived when they said they would, they were open to revisions or suggestions during our remodel, and were very courteous and respectful of our property. Chris and Zack completed the project in the timeframe stated. When I had a few questions about touch-ups they came back quickly and took care of all of my concerns. Having utilized a number of contractors over the years I haven't had a better experience than with Eager Beaver Handyman Services. I'm about to call them about another project!

Eager Beaver Handyman service is professional, courteous and efficient. We had our bathroom remodeled and they finished on time and on budget!! They should be your first choice when it comes to home improvement!!

We hired them again last year same as comment as before.

In this day and age, it is very difficult to find and hire a competent and trustworthy contractor to show up and work in your home. We were very fortunate to find Eager Beaver Handyman Services to do a remodel on our master bathroom. Promises made were kept and we are very happy with the results. The crew, Chris and Zack were very respectful and proficient craftsmen. They arrived on time and cleanup was done everyday. Shane was on top of coordinating and general progress for the job. Thank you Shane, Chris and Zack.

Chris and Zach have done work for us twice now, and I would not hesitate to hire them again. They are friendly, thorough and knowledgeable. Always arrived on time and cleaned up at the end of the day. You will not find a company with better communication, anywhere. We plan on hiring them again for future projects.

He did a really good job. He was punctual and clean.

We were very pleased with the final product. Chris and Zach were courteous and very professional throughout the project. Chris’ experience really shows and he was tremendously helpful in providing us suggestions and guidance.

I did not hire Shane for the remodel, as he is not licensed in my county here in NC. Reason for my feedback is Shane is honest, communication during the estimate process was awesome. Honesty & communication is somewhat lacking these days.

It went great. Chris, Zach and Dusty were great! After they finished they cleaned the area and hauled away the empty boxes.

Eager Beaver did a tremendous job. We had them come out to do several projects at our house, including installing two light fixtures, a bathroom fan, a new exterior outlet and repairing vinyl siding damaged in a storm. They were on time, friendly, and did fantastic work. I'd 100% use them again.

Fast, courteous, reliable, knowledgeable - these guys are the very best!

Eager Beaver did a fantastic job on my bathroom renovation. I am extremely happy with the work they did and they were easy to work with from start to finish. They are everything you want in a contractor. They were on time, worked hard all day long, cleaned up at then end of each day, communicated progress -- they were even great collaborators and helped me make some design changes (ex: paint color) as the bathroom came together. Great job, great experience! I would work with them again.

From beginning to end, the services provided by Eager Beaver were exceptional. Communication was constant and easy, prices were reasonable, workmanship was always high quality, and the team of contractors were always prompt, friendly, professional, and respectful. I highly recommend Eager Beaver.

I would like to start off this review by mentioning that I have never actually submitted a negative review for a company online before now. It is not my intent to damage someone’s reputation over one bad experience, however the facts below will hopefully explain why I am compelled to submit one for Eager Beaver. I do not want someone else to find themselves in the same position that we are in now. Below are a few bullet point facts about our experience. A subsequent detailed description follows. -We ended the work with Eager Beaver mid project. -We were told that we would need to sign a confidentiality agreement before receiving an anticipated partial refund on a $10,000 deposit. -After rejections were made about signing an agreement, the final invoice received actually totaled $11,765.81 taking a partial refund off the table. We were told the amount reflected 50% completion of the job. This is the charge for the labor of digging footer holes only. No additional work completed. Emphasis on the fact that we are being charged almost $12,000 for holes in our backyard. -We were threatened with a defamation lawsuit if we posted any negative comments about Eager Beaver or the owner. -We were informed by the owner of the company in the final invoice that a phone conversation was recorded without our knowledge or consent. -The facts above do not even address the original factors involved leading to our decision to end the project. We contracted Eager Beaver to replace the top boards of an existing deck that we had. During the replacement, Eager Beaver discovered that the entire deck beneath was rotten and not properly built. Instead of replacing the boards, we contracted them to demo the entire deck. This was a separate charge of $2400 that is not included in the cost to rebuild the deck. Due to the sudden timing of events, we put our trust in Eager Beaver that they could build us a deck at a fair price, with good workmanship, good customer service and in a reasonable time period. This anticipated level of care and service was verbally backed up by Shane, owner of Eager Beaver, and his crew. A month after demolition, Shane’s crew started the process of digging the footers in the backyard-2 days of digging for 2 men. Unfortunately the footers did not pass permit inspection due to some issues with the soil consistency and not being able to find solid ground. We do not blame Shane and his crew for this permit fail. In hindsight however, we do question the order of the next recommended steps. Shane recommended that we continue to dig for an additional two days at an extra cost of $2200. If this did not work then call a soil engineer for $800. In hindsight, we think the soil engineer should have been called in first and then an action plan determined. During this week, there was a great deal of confusion about the situation. I specifically had some questions on a few things and honestly was questioning if the project had become overly complicated for a handyman service that did not build decks with unusual circumstances involved. I was also concerned about additional charges down the road that could add up as a result of this inexperience. When I called Shane with questions and voiced my concerns, he told me that I was micromanaging the job and that his only point of contact should be my co-owner in the home, who happens to be a man. He specifically told me that he did not need to talk with me because I was not writing the checks. His boss was the man writing the checks. In fact, my name was on every check that he received. I was not proud of my immediate response reaction but as a woman who has worked very hard, co-owner of the house he was working on, and the person living in the home with 3 children, it was a tough, unexpected message to hear. Shane hung up and refused to speak to me. I did receive a written apology from Shane the next day and I apologized for the response that I had given on the phone call. Even with this, it was decided to end the job with Shane after the engineer’s report was received and the footers were able to pass inspection. We made a good faith deposit of $10,000 for the rebuild project weeks before it began. In the process of settling up on the deposit we had a few disturbing exchanges with Shane. We calculated a refund amount based on a work order he sent over to us. After we calculated the refund amount, he indicated that our math was wrong and that we were missing several items. He later sent a revised informal estimate with numbers via email that would have totaled very close to the $10k deposit. In his email he indicated that we would need to sign a confidentiality agreement before receiving a refund amount...in that order as he stated. He indicated that he would sue for defamation if there were negative remarks made about his company based on irrational behavior on my part. He indicated that it had been documented that I had provided a hostile working environment for his crew throughout the project. I have two texts from Shane stating otherwise and verbal confirmation from his crew that I had only been polite and easy to work with, with the exception of my response in the one phone call. In his final invoice, he stated that he had recorded phone calls with the co-owner of the property, which proved there was agreement about an extra charge for the footers. We do not disagree with this but it is disturbing that the phone call was recorded without knowledge or consent. All of these actions taken by Shane were intended to intimidate, scare and to keep us from telling our story. I understand the need to protect the reputation of a company, however these tactics are concerning and hopefully never used against another client in the future.

Fantastic - they called before arriving on Tues and had standard PVC brick mold on the truck. Came out great and was able to painted over it this past weekend.

Having a rental property I’ve hired a lot of different handyman companies and this has been by far the best experience. Shane was quick to respond to my inquiry and got back to me in a very timely manner to schedule the services I need. Dusty was the gentleman that came out to perform the work and he was incredibly professional- following COVID protocols by wearing a mask and staying 6ft away. He was friendly and efficient. Finishing up everything I needed in a timely manner. And he fixed everything right the first time- I am confident that I’m not going to have to hire someone else In a few months to fix what was supposed to already been done. I am so happy with Eager Beaver that I am getting more estimates for other projects I need completed. This is by far the best handyman service in the greater Charlotte area. Cannot recommend enough.

From the start this company was incredibly responsive. We quoted several, and while the pricing was competitive, this company was the most responsive and easy to deal with. They were straightforward with pricing and options. The employee who performed the work was professional, very understanding of our dog and very quiet completing the work around our newborn and autistic son. The work was done professionally and he cleaned everything prior to leaving. I would highly recommend their services. If we need work done in the future, they will certainly be our first call.

He did a good job on the platform but the other job o think he overprice yhe labor so i didn't let him do it

They were excellent. They called me as soon as possible and they got here very quickly to fix it. He arrived early for the job and was truly eager to work. They took care of my issue and I am very pleased with the work. I would highly recommend them.

Everything was done well and thoroughly.

Great. Prompt call back. Came when scheduled. Hauled away old mirror and patched wall. Would definitely hire again

Fine. They got me on schedule right away. Called to keep me updated on arrival time. Got the job completed timely.