DBA - Long Distance & Out of State Movers Mayzlin Relocation LLC

"First, we would like to apologize for any inconvenience the customer has endured during the move. It is never our intention that customers will have a less than satisfying experience. We regret the customer had to sustain such unacceptable behavior of our foreman and/or crew. Our company policy provides for disciplinary action when such a complaint is received by a customer. The matter has been addressed by management. We thank you for bringing the matter to our attention as it helps our quality control department avoid such future complaints. Our Original Estimate lists what services are included and what services are provided for additional charges. The customer supplied us an inventory list consisting of 45 Items and 101 pieces to ship which were estimated to take approximately 1126 cf. (7882 lbs) . At the QA call,  the customer requested to ship 65 Items, 139 pieces. This resulted in 1450 cf. (10150 lbs), increasing the number that they divulged to our estimator. If customers DO NOT accept the new charges they have the following 3 options: Cancel the move – the customers can decide to cancel the move and no additional charges will be imposed other than to pay for the services already rendered. Keep Original Estimate – customers can decide to only ship the original items list (or the equivalent weight / space) and utilize the services originally ordered for no additional charge. Accept the Revised Estimate – customers can accept the newly revised estimate listing the additional items and services now requested and complete the move. The customer was referred to our claims service provider CSI to file a proper claim as required by the law. The customer was sent login information on 06/23/2023 to file a claim online. The claim login information sent to the customer allows filing a claim for loss, damage, delay, overcharge, and complaint. All the above can and must be compensated through the claims process as required by federal regulations."

"We would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services. The customer was referred to our claims service provider CSI to file a proper claim as required by the law. The customer was sent login information on 05/18/2022 to file a claim online. Up to 05/24/2022 no claim has been received. Once the claim is received it will be analyzed in the order it was received and compensation will be offered based on our legal liability and within the time frame allowed by law. For further assistance with filing claims you may contact CSI directly at 772-742-5246 or online at [email protected] Per our Estimate and Bill of Lading governing this move, we have up to 30 business days from our first available date to deliver the shipment. Although we work very hard to meet our customer’s requested pick-up and delivery dates, sometimes it is not always an option for a variety of reasons which makes the logistics of the moving industry complicated and unpredictable. We regret the customer found it necessary to file a complaint, but trust that the above explanation enables them to better understand our position in this matter."

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"Thank you for taking the time to post your experience. We are very happy to hear that your move went smooth and you are satisfied. Customer satisfaction is of the utmost importance to us. Take care in your new home!"