CPI Security Systems Inc

DESCRIPTION OF WORK
Install and key fob device

DESCRIPTION OF WORK
Home Security System

DESCRIPTION OF WORK
The home I purchased had a CPI installed home automation system. They refuse to show me how to program it and everytime something happens to my internet I have to pay $50 for the pleasure of having it reconnected. It is a total scam. They refuse to tell me how to program the panel that i own, in my home. I do not pay them a monthly subscription. I own it outright and they bend me over everytime I switch internet providers or my router breaks. Total Scam

DESCRIPTION OF WORK
Installed a security system.

DESCRIPTION OF WORK
9/17/17 we arrived home late at night, we did not bring our home keys as the front door has an keypad door lock. When we left that evening the door lock did not show low battery that day or when we left. So when we arrived home the keypad door lock was dead with no availability to enter the house. I called CPI to provide assistance and was not informed on the protocol of touching a 9v battery to the bottom of the keypad. I was on the phone for several minutes and as I was informed the customer service should have advised this is the first thing to do when this issue arrises. When no other option was presented I advised that I would break the back door jam to allow myself and wife back into the house. This occurred over a month ago and several times the customer service teams provided the repairs would be covered by CPI, I had two different contractors set up appointments, the first one no showed, the 2nd came last week, took measurements and said he would order a new door and frame. Just today a rep from CPI named Joe Lieber arrived at my house to inform me that they will not cover any of the damages because I did not provide the customer service team at the time of service problems enough time to solve the problem. They said had I waited for a supervisor my problems would have been solved. This should be the first thing to say to someone when the battery is dead on a keypad door lock. Why did this rep have to come to my house, ask what happened, confirm to me that the rep should have said use a 9v battery but then say "we're not going to help you"? I have never had a problem with my security in nearly 3 years and this whole time reps keep calling me and requesting I sign upgrade waivers to extend my service and increase my monthly bill. My house has not been secured for over a month now, We cannot lock the back door and very nervous a potential break in could happen as we have no chance to lock the door. I have spoken to two head QC personnel named Eric (828-312-0084) and Daryl (704-363-6165) who said they would have this handled. This has been the worst experience, I am paying for a service that I am not getting 100% use of, my house is not secure and these professional have led me on this entire time.