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CPI Security Systems Inc
Smart Home System Install or Service, Alarm or Security System Installation, Alarm or Security System Repair,
About us
For more than 25 years, customers across the southeast have trusted CPI to protect their families, homes and businesses. Our easy to use inTouch app provides you remote access to your security system plus integrates door locks, lights, thermostats and cameras for a smart home solution designed for your lifestyle. Our professionally trained staff and audio/video verification mean the fastest response times for you. Protection you can count on. Conveniences you'll love.
Business highlights
Emergency services offered
49 years of experience
Services we offer
& Cellular Backup & Communication., Energy Management, Fire & Intrusion Detection, Residential & Commercial Security Alarm & Automation Systems - Remote Arming & Disarming, Video Monitoring
Amenities
Emergency Services
Yes
Free Estimates
Yes
Reviews
4.2186 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 72% | ||
| 6% | ||
| 4% | ||
| 6% | ||
| 11% |
Showing 1-25 of 186 reviews
Monica W.
Sep 2019
The install was fine, however one of the devices was defective and failed 3 months of use. The first customer service representative stated a replacement would be mailed out immediately. Did not happen. The next two reps stated that it had to come from a warehouse and could take up to two weeks to arrive. They were unapologetic and all gave conflicting information. I paid for a defective device and they had no way of expediting a replacement. We previously used ADT and never had these kinds of issues. I got drawn in by the slick tv ads but the customer service after the fact is very poor. Considering going back to ADT.
Roy H.
Feb 2019
It has been a nightmare. I used to think Time Warner Cable was the most incompetent company I have ever dealt with but CPI has far surpassed them. Since I signed up with them 5 or 6 weeks ago, it has been a revolving door of emails asking me to sign and re-sign documents. I have called them and spoken with different reps and each time they assure me I am done and everything is now fine. It is not fine. I have signed so many documents, most of them duplicates, that it has gone beyond ridiculous. It would be laughable but it’s not. It is just terrible. At this point, I just want them take back their equipment and leave me alone.
David C.
Dec 2017
The home I purchased had a CPI installed home automation system. They refuse to show me how to program it and everytime something happens to my internet I have to pay $50 for the pleasure of having it reconnected. It is a total scam. They refuse to tell me how to program the panel that i own, in my home. I do not pay them a monthly subscription. I own it outright and they bend me over everytime I switch internet providers or my router breaks. Total Scam
Response from CPI Security Systems Inc
"Please enter what you would like the response to look like:Hello, [Member Name Removed]. Thank you for taking the time to provide your review on CPI Security. We are sorry to hear of your frustrations surrounding your your service appointments. We would like the opportunity to speak with you, to explore other options. Please contact us directly at care(at)cpisecurity.com, reference "Angie's List Review", or [phone number removed]. Sincerely, Brandon T. Quality Assurance Team"
Tonia H.
Oct 2017
Everything went well and they did a great job.
Response from CPI Security Systems Inc
"Hi, [Member Name Removed]. Thank you for providing your review on CPI Security. We appreciate the feedback and are always looking for ways to improve. Please don't hesitate to reach out with any questions, at all. Sincerely, Brandon T. Quality Assurance Team"
Max F.
Oct 2017
work has not been done in over a month
Response from CPI Security Systems Inc
"Mr. [Member Name Removed], We at CPI are very sorry for the damage to your property in this incident and have reviewed your concerns. We have determined the following: In August of this year, you were notified by our intouch system that your door lock had a low battery. On the morning of 9/17/17 we received a call into our call center from you stating that you were locked out. The operator asked you a few clarifying questions and placed you on hold to get a supervisor involved. The operator came back and gathered your account information and requested that you hold again to get further instructions from her supervisor. The call was disconnected while you were on hold the second time. Five minutes after the second call ended, you called back to inform us that you had kicked your door in and wanted someone to come out to fix it. We scheduled a Follow up from our Quality Control department. Again, we are sympathetic to your situation, but feel that we were not given a reasonable amount of time to assist you with your problem. We can also provide you with the audio from these interactions upon request. Please contact Darryl Parker directly if you need anything further, at 7043636165 or [Email Address Removed] Sincerely, Brandon T. Quality Assurance Team"
Clark C.
Sep 2017
They worked with me to transfer my service to my new home. They did a good job.
Response from CPI Security Systems Inc
"Thank you for providing us with your feedback. We're happy to hear your experience with the transfer of your services was a pleasant one. Please feel free to contact our Customer Care team at 1-800-948-7133 ext. 6280 if we can assist in any manner. Thanks for choosing CPI Security! Kelley Phelps, CPI Customer Care Team,"
Nicolle B.
Jul 2017
We have had an outstanding experience with CPI. Our technician was Javier and he was great! He was on time (actually early), clean, organized, asked thoughtful questions as he set up the alarm, made sure I understood everything, helped me set up my online access and my app on the phone. He finished in a very timely fashion, kept me updated on his progress and alerted me before he started testing the system. Outstanding experience. It's been a week and I had a few questions on the functionality of my doorbell camera. I called Ashley at the Customer Service center in Charlotte. She was so helpful! We worked through some of the settings until the system functioned as designed. She stayed on the phone with me until it was working perfectly. I have been so pleased with how simple and effective the CPI security system has been. Appreciate having GREAT customer Service which is hard to find these days! THANK YOU!
Response from CPI Security Systems Inc
"Hi, [Member Name Removed]. Thank you for providing us with your feedback. We're happy to hear you're enjoying the system and that Javier was so helpful in getting you set up! Thanks for choosing CPI for your security needs. Please don't hesitate to reach out with any questions Sincerely, Brandon T. Quality Assurance Team"
Sherman W.
Jul 2017
Excellent would recommend
Response from CPI Security Systems Inc
"Hi, [Member Name Removed]. Thanks for providing us with your feedback. We're happy to hear you're enjoying the system! Thanks for choosing CPI Security. Let us know if we can help with anything else. Sincerely, Brandon T. Quality Assurance Team"
KARL R.
May 2017
Installer spent a lot of time dealing with the existing wiring configuration but refused to give up. Came back a second day and made sure everything was working properly
Response from CPI Security Systems Inc
"Hello, [Member Name Removed]. Thank you for taking the time to provide your review on CPI Security. We're excited to have you as a member of the family and glad to hear the installer has taken such great care of you! Please don't hesitate to reach out if you have any questions or if you need anything else. Sincerely, Jillian S. Quality Assurance Team"
Anita H.
Feb 2017
Still don't know when I will receive my refund.
Response from CPI Security Systems Inc
"Hello, [Member Name Removed]. Thank you so much for providing your feedback. We are always looking for ways to improve and it's clear the Installation Cancellation process is an area of opportunity. The refund process following a cancelled install usually gets completed within 10 business days. I see your refund was finalized on February 24th, and should have reflected on your bank/CC statement the next day. We sincerely apologize for the inconvenience this has caused. Please don't hesitate to reach out if you have any other questions or concerns. Sincerely, Jillian S. Quality Assurance Supervisor 1-800-948-7133, ext. 6280 [email protected]."
Brad R.
Nov 2016
After initially contacting CPI for a security system on Friday, October 7, we agreed on an installation date of "next Tuesday" between 3pm - 5pm. I presumed that this was Tuesday, October 11th. I left my job to wait for the CPI representative and the person did not show up. When I called to understand what happened, I learned that I was not scheduled for the date we agreed. I therefore cancelled the contract for the system and requested a refund of my first month's monitoring (approximately $34). It has now been ten more days and I have yet to see my refund. I would NEVER do business with CPI. My recommendation is to STAY AWAY.
Tommy W.
Oct 2016
Installer was very knowledgeable and did a wonderful and quick job.
James W.
Sep 2016
Not Good! We met with the salesperson to discuss the package we wanted. When the first tech. came out he said that the salesman did not know she was doing per the system sold and installed it his way with out consultant with us. He drilled hole in the door jams of the house and installed the other components around the house them told us that the exterior camera would not work on our home. The tech. did not even try to mount the camera on the house because he did not have a ladder tall enough on his truck to reach. We contacted customer service and they sent out another tech. to complete the installation, again this tech. came out with a long enough ladder to mount the camera. It is six month since we purchase this package from CPI and still do not have the outside camera. I asked CPI a month ago to remove their equipment from my home and was told that they would, but no one contacted us to schedule at time until a month later until we stop making payments. CPI did not complete the installation of the package advertised, I had to removed the equipment from my home per there request and refuse to return all our money. Also see photo attached this garage door remote should have been installed in the ceiling of the garage instead it was installed on the sidewall, because they did not have a ladder tall enough to reach.
James E.
Aug 2016
unknown
Andy M.
Aug 2016
Not well. Maybe it was me but I felt attack- as if I broke it. When it just stopped working. Then it takes 5 days from me to get someone to come look at it. I even offered to drive to their location and drop off. Then they give you a 4 HR window- you know most people work.
Susan N.
Jun 2016
unknown
Patrick N.
Jun 2016
unknown
Carrie M.
May 2016
unknown
Ubaldo R.
May 2016
unknown
Weiyan Y.
May 2016
unknown
Cheryl B.
Mar 2016
unknown
William W.
Mar 2016
unknown
Ryan M.
Feb 2016
Purchased a house which already had a CPI security system in place. Agreed to continue service under a new contract
and it was required that a service technician visit in order to update the system and change the user passcodes. Installation appointment was scheduled by CPI to happen between 8 am and 12 pm. The Technician called just before lunch to inform us that he was late and could we wait. We said we would be home all day and if they would call when on their way it would be fine. We received another call at 3:30 pm that the technician was still stuck on a job but could make it before 5 pm. Frustrated we agreed as we needed to have the security system installed.
The Technician arrived shortly after 5 pm and took 4 hours to update the system. Experienced multiple issues and was not very responsive to our input. We have two cameras and we were informed he could not fully install one as the previous owner took the server and he did not have a replacement in his truck. CPI was fully aware of what would be on site and what would not as they spoke to previous owner and installed his new system at his new house. Upon finally completing the job the technician was filling out the paperwork and informed us that he had forgot a new CPI policy. He must install a door sensor on an interior door. This was never discussed with us and as it was 9 pm we could not get a manager to discuss this. The technician refused to leave until he completed this requirement. We agreed in order to be done with this fiasco. Technician drilled and installed sensor but did not offer to clean up but just left sawdust and a mess.
Had to schedule follow up appointment due to missing server. Second technician was instructed to call when on his way as we would not be in the area. Did not call by designated time so we called CPI to find out he was 10 minutes away and we were 45 minutes out of the area. I had to drop everything in order to meet technician at house. Upon arriving the technician was waiting and did not greet me or say anything. Server took 10 minutes to install and he was gone as soon as it was done.
After installation have had issue with wireless camera not connecting to a new Server. Spend one hour on the phone reinstalling and resetting camera. Also had outdoor camera drop off network while we were out of state. Scheduled earliest appointment 3 weeks later. CPI never confirmed time so we called back and found that they had already sent the technician who never called us to inform he would be on site.
If I knew all this before buying I would have felt safer without a security system. Any appointments so far have required the loss of a full day due to CPI. DO NOT RECOMMEND!!
and it was required that a service technician visit in order to update the system and change the user passcodes. Installation appointment was scheduled by CPI to happen between 8 am and 12 pm. The Technician called just before lunch to inform us that he was late and could we wait. We said we would be home all day and if they would call when on their way it would be fine. We received another call at 3:30 pm that the technician was still stuck on a job but could make it before 5 pm. Frustrated we agreed as we needed to have the security system installed.
The Technician arrived shortly after 5 pm and took 4 hours to update the system. Experienced multiple issues and was not very responsive to our input. We have two cameras and we were informed he could not fully install one as the previous owner took the server and he did not have a replacement in his truck. CPI was fully aware of what would be on site and what would not as they spoke to previous owner and installed his new system at his new house. Upon finally completing the job the technician was filling out the paperwork and informed us that he had forgot a new CPI policy. He must install a door sensor on an interior door. This was never discussed with us and as it was 9 pm we could not get a manager to discuss this. The technician refused to leave until he completed this requirement. We agreed in order to be done with this fiasco. Technician drilled and installed sensor but did not offer to clean up but just left sawdust and a mess.
Had to schedule follow up appointment due to missing server. Second technician was instructed to call when on his way as we would not be in the area. Did not call by designated time so we called CPI to find out he was 10 minutes away and we were 45 minutes out of the area. I had to drop everything in order to meet technician at house. Upon arriving the technician was waiting and did not greet me or say anything. Server took 10 minutes to install and he was gone as soon as it was done.
After installation have had issue with wireless camera not connecting to a new Server. Spend one hour on the phone reinstalling and resetting camera. Also had outdoor camera drop off network while we were out of state. Scheduled earliest appointment 3 weeks later. CPI never confirmed time so we called back and found that they had already sent the technician who never called us to inform he would be on site.
If I knew all this before buying I would have felt safer without a security system. Any appointments so far have required the loss of a full day due to CPI. DO NOT RECOMMEND!!
Dean M.
Feb 2016
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Sharman A.
Feb 2016
$53 installation (special discount). We added 2 additional features which cost approx $200. CPI upgraded so many things, I'm still amazed at the price we received. The monthly fee is guaranteed to not go up for 5 years which is also nice. We had been customers with another provider for over 20 years and I'm so glad we switched to CPI! We now have a wireless system with integrated speaker (no more running to the phone for any false alarms or probelms).We were EXTREMELY pleased with our service. Adam G. did the installation and worked for 11 nonstop hours to install our new system. He didn't even take a lunch break. He personally worked with the sales manager to clear up a few misunderstandings and ended up getting everything rectified. Our new system is so much better than our old system! He spent quite a bit of time working with us to make sure we understood how to use the system as well as the online access/security features. Everyone we have worked with from start to finish was friendly, helpful and eager to please. I would definitely recommend using them in the future!
Licensing
State Contractor License Requirements
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FAQ
CPI Security Systems Inc is currently rated 4.2 overall out of 5.
Yes, CPI Security Systems Inc offers free project estimates.
No, CPI Security Systems Inc does not offer eco-friendly accreditations.
No, CPI Security Systems Inc does not offer a senior discount.
Yes, CPI Security Systems Inc offers emergency services.
No, CPI Security Systems Inc does not offer warranties.