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CPI Security Systems Inc

Founded 1976 • With Angi since March 2003

4.2

(206) Verified Reviews

Service Categories

Description

For more than 25 years, customers across the southeast have trusted CPI to protect their families, homes and businesses. Our easy to use inTouch app provides you remote access to your security system plus integrates door locks, lights, thermostats and cameras for a smart home solution designed for your lifestyle. Our professionally trained staff and audio/video verification mean the fastest response times for you. Protection you can count on. Conveniences you'll love....

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Verified Reviews

A few reviews for this pro…

1.0

09/20/2019

The install was fine, however one of the devices was defective and failed 3 months of use. The first customer service representative stated a replacement would be mailed out immediately. Did not happen. The next two reps stated that it had to come from a warehouse and could take up to two weeks to arrive. They were unapologetic and all gave conflicting information. I paid for a defective device an...

DESCRIPTION OF WORK
Install and key fob device

CATEGORY home automation

1.0

02/09/2019

It has been a nightmare. I used to think Time Warner Cable was the most incompetent company I have ever dealt with but CPI has far surpassed them. Since I signed up with them 5 or 6 weeks ago, it has been a revolving door of emails asking me to sign and re-sign documents. I have called them and spoken with different reps and each time they assure me I am done and everything is now fine. It is not ...

DESCRIPTION OF WORK
Home Security System

CATEGORY home security systems

1.0

12/04/2017

The home I purchased had a CPI installed home automation system. They refuse to show me how to program it and everytime something happens to my internet I have to pay $50 for the pleasure of having it reconnected. It is a total scam. They refuse to tell me how to program the panel that i own, in my home. I do not pay them a monthly subscription. I own it outright and they bend me over everytime I ...

DESCRIPTION OF WORK
The home I purchased had a CPI installed home automation system. They refuse to show me how to program it and everytime something happens to my internet I have to pay $50 for the pleasure of having it reconnected. It is a total scam. They refuse to tell me how to program the panel that i own, in my home. I do not pay them a monthly subscription. I own it outright and they bend me over everytime I switch internet providers or my router breaks. Total Scam

CATEGORY home automation

SERVICE PROVIDER RESPONSE

Please enter what you would like the response to look like:Hello, [Member Name Removed]. Thank you for taking the time to provide your review on CPI Security. We are sorry to hear of your frustrations surrounding your your service appointments. We would like the opportunity to speak with you, to explore other options. Please contact us directly at care(at)cpisecurity.com, reference "Angie's List R...
5.0

10/20/2017

Everything went well and they did a great job.

DESCRIPTION OF WORK
Installed a security system.

CATEGORY home security systems

SERVICE PROVIDER RESPONSE

Hi, [Member Name Removed]. Thank you for providing your review on CPI Security. We appreciate the feedback and are always looking for ways to improve. Please don't hesitate to reach out with any questions, at all. Sincerely, Brandon T. Quality Assurance Team
1.0

10/19/2017

work has not been done in over a month

DESCRIPTION OF WORK
9/17/17 we arrived home late at night, we did not bring our home keys as the front door has an keypad door lock. When we left that evening the door lock did not show low battery that day or when we left. So when we arrived home the keypad door lock was dead with no availability to enter the house. I called CPI to provide assistance and was not informed on the protocol of touching a 9v battery to the bottom of the keypad. I was on the phone for several minutes and as I was informed the customer service should have advised this is the first thing to do when this issue arrises. When no other option was presented I advised that I would break the back door jam to allow myself and wife back into the house. This occurred over a month ago and several times the customer service teams provided the repairs would be covered by CPI, I had two different contractors set up appointments, the first one no showed, the 2nd came last week, took measurements and said he would order a new door and frame. Just today a rep from CPI named Joe Lieber arrived at my house to inform me that they will not cover any of the damages because I did not provide the customer service team at the time of service problems enough time to solve the problem. They said had I waited for a supervisor my problems would have been solved. This should be the first thing to say to someone when the battery is dead on a keypad door lock. Why did this rep have to come to my house, ask what happened, confirm to me that the rep should have said use a 9v battery but then say "we're not going to help you"? I have never had a problem with my security in nearly 3 years and this whole time reps keep calling me and requesting I sign upgrade waivers to extend my service and increase my monthly bill. My house has not been secured for over a month now, We cannot lock the back door and very nervous a potential break in could happen as we have no chance to lock the door. I have spoken to two head QC personnel named Eric (828-312-0084) and Daryl (704-363-6165) who said they would have this handled. This has been the worst experience, I am paying for a service that I am not getting 100% use of, my house is not secure and these professional have led me on this entire time.

CATEGORY home security systems

SERVICE PROVIDER RESPONSE

Mr. [Member Name Removed], We at CPI are very sorry for the damage to your property in this incident and have reviewed your concerns. We have determined the following: In August of this year, you were notified by our intouch system that your door lock had a low battery. On the morning of 9/17/17 we received a call into our call center from you stating that you were locked out. The operator asked y...

Services Offered

Residential & Commercial Security Alarm & Automation Systems - Remote Arming & Disarming, Energy Management, Fire & Intrusion Detection, Video Monitoring, & Cellular Backup & Communication.

Services Not Offered

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General Information
Free Estimates
Yes
Emergency Service
Yes
Warranties
Yes