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CLOSET & STORAGE CONCEPTS
Thermostat - Install or Replace, Thermostat - Repair or Reprogram, Acoustic Ceiling Tiles - Install,
About us
ALSO SERVICES PORTIONS OF CHESTER, CLEVELAND, LANCASTER, ROWAN & STANLY COUNTIES.
Business highlights
24 years of experience
Services we offer
CLOSETS, ENTERTAINMENT CENTERS & CRAFT AREAS. ANY STORAGE AREA CUSTOM DESIGNED AND SOLID SHELVING INCLUDES INSTALLATION., GARAGES, HOME OFFICES, LAUNDRY ROOMS, MUD ROOMS, PANTRIES
Accepted Payment Methods
- CreditCard
Reviews
4.776 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 8% | ||
| 8% | ||
| 0% | ||
| 1% |
Filter reviews by service
Showing 1-25 of 76 reviews
A D.
Sep 2025
Cabinets Installation
Terrible experience with this company. The owner refused to repair damage to his work and refused to proceed with the job - all while holding my money and refusing to issue a refund. He is patronizing, rude, arrogant, and insulting. Tried multiple times to resolve this amicably and he could not even be bothered to return calls or emails or texts. DO NOT USE THIS COMPANY.
Connie A.
May 2022
Very well!! Heather, the designer, was very helpful with several suggestions for us. We were VERY happy with everything!… she took accurate measurements so all fit well! The bed looks beautiful! Erwin, the installer, was very good as well! He was precise and efficient! We had a great experience and are very happy!!
Lisa H.
Jan 2022
The installation was great! They designed and installed the closet. Super easy and I love it!
Walter F.
Jun 2021
6/14/21-You will not find a better team of sales and service folks for a Murphy Bed. We wanted a Murphy Bed to provide more space in a bedroom for quilting efforts. We stopped in at Closet & Storage Concepts and our representative, Heather Lewis, took it from there...quickly assisting us in deciding what best suited our needs and style. The installation was perfect...the installer, Erwin, was expert in every area: neat, efficient, focused and came with everything needed for our installation. Well done and again, we strongly recommend Closet & Storage Concepts, and particularly Heather Lewis.
LaShanda T.
Oct 2020
Great service. Build matched design /floor plan exactly. It was just like I pictured and just what I wanted. Build was completed while I worked from home and didn’t cause a distraction at all. It was a little more expensive than I anticipated for the size of my closet but I was excited and loved it so much when it was completed , that it didn’t matter. Definitely going to hire again for another custom unit for my home office.
Sonda B.
Oct 2020
Very happy! I worked with Koren on the design. She was very nice and had a quote to me quickly. The price was much. Water than other companies I had quote. Wayne installed the closet and he was awesome. Did a wonderful job. Would definitely hire again.
Mary H.
Sep 2020
Closet and Storage Concepts was recommend by a friend. They came to my house and talked with me about my needs at preferences on how I use my closets. They made great recommendations. I meant them at they office and picked out materials and hardware. They sent me a draft of the designs for each closet. We made a few tweaks and we were done. The installer removed my old closets and left the new closets spotless. It was a seamless process and I am very pleased with the results. I highly recommend!
Craig W.
Jan 2020
Design phase went relatively well but project was not completed when promised. We weren’t kept up to date about delays, which left us unable to alter our schedule. Some of the workmanship was shoddy: drawers crooked, drawers that didn’t close properly, rough screw holes left in most drawers, and nothing was cleaned up. The overall experience was disappointing.
David C.
Dec 2019
Great. Prompt. Dependable. Reasonable. Professional.
Jan H.
Aug 2019
Only one installer showed up, an hour late; however he DID call to tell me he was running late. Really nice gentleman/installer but the install took 10 hours for only 2 closets (not large). Due to the lateness of the evening, I sent him on his way I did all the clean up. Very unhappy with the globs of spackle left for me to chip away at and sand down, the shelves I had to wipe down, and the vacuuming I had to do. Not all the holes from the old wire shelving were patched by the installer; they seemed to be randomly chosen. Miscommunication with my representative wasn't met with Customer Satisfaction as the priority, but with defensiveness (albeit polite defensiveness). There was no follow up call or email to help assure my satisfaction...only an email statement showing they had charged my credit card. Any excitement I had about getting the closets arranged was, unfortunately, squelched.
Loree M.
Jul 2019
My new closets are life changing related to organization. Missy was an expert at assisting me with the planning and the install team was prompt and professional.
Darlene P.
Apr 2019
No one told me they would be setting up saws on site, it my garage and cover everything with sawdust-including my car! Poor communication as well as a matter of fact, “to bad for you response” when I complained. I paid for the work in full as my designer told me they would make it right. Later I received an emails saying they saw no issue. Would have hired them to do more work, but never again!
Response from CLOSET & STORAGE CONCEPTS
"Hi [Member Name Removed] We're sorry to hear of your experience. Due to heavy rains our crew was required to do some of our custom trimming/sawing under the cover of the garage, and saw no issue with dust, as the lead installer determined the car was already heavily coated with pollen dust. Once the work was completed he did offer an Autobell Car Wash Free Visit Coupon. If you would like to except our apology please let us know if we can send you a coupon."
Michael W.
Mar 2019
Fantastic job from beginning to end! Pam was great with our design, responded to questions and revisions quickly. She was always helpful. The installers were punctual, cleaned up, and were done in a day. Would recommend with highest regard. Price was very reasonable.
Brooke A.
Jan 2019
Excellent! Very professional and punctual. Worked with me on modifying designs to meet my needs. Highly recommend!
Response from CLOSET & STORAGE CONCEPTS
"Thank you for taking the time to submit your review. We are so glad you are happy with your new space."
Kate M.
Oct 2018
We are so happy with our new closet from Closet & Storage Concepts! Everyone we worked with was helpful, professional, and punctual. Heather designed a great layout for our small master closet that maximizes the space and makes it feel bigger all within our budget! We will definitely use them again!
Response from CLOSET & STORAGE CONCEPTS
"Thank you for the kind review. It was a pleasure to work with you."
Harvey E.
Aug 2018
The design was appropriate for the space and presented in digital format. Installation was on-time and high quality. I'm very happy with the final product.
Cliff T.
Jul 2018
Wow! Missy made this so easy for me. I'm a "guy" and not too into "designing" or "decorating" or basically picking anything out. I bought a new Lennar home that had the cheapest closet and pantry setup they could get away with. Missy has outfitted my home with awesome storage in these areas and it looks GREAT! Very organized and efficient. From Missy to the installation guys, the whole process was simple and professional. Thanks!
Response from CLOSET & STORAGE CONCEPTS
"Thank you [Member Name Removed] for your review! We will be sure to pass along your comments to Missy, Chris and Wayne. We are so happy you are pleased with our services and hope you enjoy the installation of both the master closet and pantry for years to come."
James B.
Jul 2018
Perfect, Pam Moody worked with me and gave some great ideas. The installation fellow was amazing. Do not lose him. He is a gem as well. I really would recommend based on Pam and the fellow from El Salvador who installed and I am really sorry I forgot his name. Terrific job. Over and above.
Response from CLOSET & STORAGE CONCEPTS
"Thank you for taking the time to give us a review. We are so pleased you are happy with our team! We will be sure to pass along your kind words to both Pam and Ronald."
Louis C.
May 2018
This was the second project they designed and installed for us and once again we were very happy with the results, our garage looks organized for the first time! Thanks Kristin for design and Tyler & assistant for the installation
Patricia B.
Feb 2018
Great! I love my new closet!
Hank F.
Nov 2017
This is the second time we uses Closet and Storage Concepts. Great work, easy to work with and a very good installation team.
Response from CLOSET & STORAGE CONCEPTS
"Dear [Member Name Removed] Thank you for your feed back and it was a pleasure to work with you again."
Mike F.
Nov 2017
We had issues during the first install date that required a second install. A bottom vertical panel was directly on top of an outlet, requiring a cut out by the installer. The other option was to move the entire unit to an unsatisfactory un-centered positon between 2 windows. This was apparently a design issue. The upper unit had to be “cut to fit” by the installer. The center doors on the bottom were the wrong size. The left vertical panel for the shelving unit to the right of the TV had mis-aligned adjustable shelving holes and needed to be replaced. These were apparently production issues. The last two issues required a second install date. We would like to say that our installer, Albert (Ron), was highly professional and very courteous. His skills and attention to detail were deeply appreciated. The finished product does look very nice.
Response from CLOSET & STORAGE CONCEPTS
"Hi [Member Name Removed] Thank you for your feed back. We are always looking to improve our business. We appreciate your patience and glad you are happy with the final product and design."
Jodie B.
Nov 2017
PERFECT!!!! We have a very large walk in closet. We love the finished product.
Amanda M.
Oct 2017
My initial interaction with this company was great from them coming out to see our closet, to the design, and all of the questions I had. The designer was great and super friendly and even met us on a Saturday at the showroom to show us different options so we could see them in person. The installation was where the service was poor. The installer did not clean up after himself at all and left caulk in the carpet that had dried. When I complained about it later, they said nothing could be done without proof and then threatened legal action against me because I hadn't paid the final bill while this discussion was ongoing. If you do hire this company to do a closet system, you better make sure to do a full inspection while they are there and if anything is not to your satisfaction, you better take lots of pictures as proof. Otherwise, they won't stand behind it.
John L.
Sep 2017
Well. Came back and finished punch list.
Licensing
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FAQ
CLOSET & STORAGE CONCEPTS is currently rated 4.7 overall out of 5.
CLOSET & STORAGE CONCEPTS accepts the following forms of payment: CreditCard
No, CLOSET & STORAGE CONCEPTS does not offer free project estimates.
No, CLOSET & STORAGE CONCEPTS does not offer eco-friendly accreditations.
No, CLOSET & STORAGE CONCEPTS does not offer a senior discount.
No, CLOSET & STORAGE CONCEPTS does not offer emergency services.
No, CLOSET & STORAGE CONCEPTS does not offer warranties.