Charlotte Refinishing was one of three companies we spoke to about re-glazing the tub and tile in two of our bathrooms. His estimate came in right in the middle of the other two. I can not tell you how happy I am that we didn't go the cheaper route; and, I feel like the more expensive option would have given us a lower quality turn out based on my interaction with the estimator. He was incredibly friendly, professional and knowledgeable. He asked questions about what we were looking for, what we did and didn't like in bathrooms we had seen that has undergone the treatment and made sure he understood what our end goal was. He gave an in depth explanation of the options available for each surface, the pros and cons of each, the process he uses and his recommendation about what has worked best and been the most popular in previous jobs. He was incredibly patient and provided great input when we selected the colors/finishes we wanted. He far exceeded his competitors when it came to customer service, knowledge and professionalism. He also explained how his father started doing this work when he was a kid and how he learned by working for his dad until moving to the Charlotte area to open his own company. In this past week, Kyle has completely transformed both bathrooms. The work is exceptional; and, the look is clean and crisp. We were hesitant about re-glazing at first because we've seen a number of bad jobs during our house hunting; however, we could not be happier with the result. It looks 100% better than anything else we've seen with a smooth finish with no overspray due to his incredibly meticulous taping job. We are both extremely picky when it comes to things being done correctly. Paint lines have to be crisp and straight, tile spacing needs to be perfect, etc. We got exactly the level of finish we wanted from Kyle. You will not go wrong with Kyle and Charlotte Refinishing. .