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Charlotte Comfort Systems Inc
Electrical Baseboard or Wall Heater - Repair, Brick or Stone Fireplace - Install, Brick or Stone Fireplace - Repair,
About us
A live voice will answer your calland schedule service 24 hours a day/ 7 days a week Professionals providing Service/Repair/Replacement for your Heating/Cooling systems. Our non-commissioned NATE certified service technicians will perform repairs that are in your best interest and will not try to sell you something that you do not need. Custom designed and professionally installed Comfort Systems that create total home comfort. History Established in 1998. Founded in 1998 as Southside Heating & Cooling and purchased in March 2003 by Scott M. Shelton, Charlotte Comfort Systems continues to grow by always putting the customer first. This simple and meaningful approach to doing business is the result of Scott's experience working in the heating, cooling and indoor air quality business, and seeing things in the industry he thought needed changing. When Scott decided it was time to own his own Charlotte HVAC company, he decided to build his business on the values he had come to passionately believe in: personal, hands-on customer service, an emphasis on complete satisfaction, and performing services without any hidden costs or "surprises." And unlike many similar companies, Charlotte Comfort Systems always follows-up on service after each sale. This benchmark of quality is just one reason why the vast majority of first-time customers consider themselves long-time customers of Charlotte Comfort Systems. With over 25 years of HVAC experience in the Charlotte, NC heating/cooling industry Scott takes great pride in service after sale, and is always ready to answer the call when customers have a need.
Business highlights
Emergency services offered
27 years of experience
Services we offer
NATE Certified non-commissioned service technicians. Professional heating & cooling repair, service & new system installations. Indoor humidity control & indoor air quality products.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.557 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 5% | ||
| 0% | ||
| 0% | ||
| 12% |
Showing 1-25 of 57 reviews
Linda B.
Jul 2022
Joe R. from Charlotte comfort Systems came and diagnosed the problem, did the repair work, and the system is working good. Joe was very professional and explained everything he did. We truly like doing business with Charlotte Comfort Systems and would highly recommend.
Benjamin W.
Jul 2022
Let me first say that the tech Dave was excellent. But, as you can see by the image, they charge like their parts are made of diamonds. $540.54, plus a $96.47 charge to diagnose. The tech was here for exactly 16 minutes, the replacement part cost $55.53. I called to see if there was a mistake, or at least find some middle ground in the pricing, but I was told this was the real price (I wish I had that kind of confidence). The owner claimed the tech was at my house for much longer that he was (spoiler: he wasn't, I have the nest cam time stamps). And that the price of the part was 3x what I find all over the internet (the tech put the part in my hand). Either a lie or I would like to retire and become their parts distributer (seriously, call me!). The craziest part of all this is I was about to get and ERV, whole house filter, and Mitsubishi Split AC from their company, I of course cancelled that appointment. I also wrote down Dave's name so he could do maintenance on my units in the future. They shortsightedly missed out on a ton of business because they won't budge on this extreme price gouging. My suggestion is if you for some reason want to use this company after reading this review, get a few more quotes around town before letting them in your house.
Ken W.
May 2020
Charlotte Comfort Systems Inc sent Nick out. He arrived on time and was polite and professional. He did an excellent job and cleaned up after himself. He cleaned and checked out both the inside and outside units.
Joan R.
Mar 2020
Very well.
Mike V.
May 2019
Excellent. The tech, Jeremiah, went above and beyond my expectations. Would definitely use again.
Response from Charlotte Comfort Systems Inc
"Thank you very much Mr. [Member Name Removed] for being a Charlotte Comfort Systems customer, we greatly appreciate your business!"
Gene M.
Sep 2018
Our A/C performed without a problem throughout a hot summer. Our heating system will be tuned soon under our service maintenance agreement. Charlotte Comfort Systems provides great and dependable service.
Response from Charlotte Comfort Systems Inc
"Thank you Mr. [Member Name Removed]for being a long term customer as well as taking the time sharing your experience with us!"
C T.
Jul 2018
Jerry did a great job!!!!
Response from Charlotte Comfort Systems Inc
"Mr. [Member Name Removed], thank you for being a long term Charlotte Comfort Systems customer and for taking the time to share your experience with us."
Purcell C.
May 2018
checked for leak in system but none found. overall the service and maintenance went well, System was put in by Charlotte Comfort Systems, Inc. I use them every year. I felt that the price was expensive for checking for a leak.
Response from Charlotte Comfort Systems Inc
"Thank you Mr. [Member Name Removed] for being a long term Charlotte Comfort Systems customer, we truly appreciate your business. The fee of $143.00 for a system leak search is extremely low; we test the evaporator and condenser coils for a refrigerant leak. I do apologize that you feel it is expensive."
Johnathon H.
Mar 2018
My furnace recently went out on a cold night in January. I called Charlotte Comfort Systems and they had a technician here the same day to diagnose it. The cost to repair was high given that the unit in my condo was on its last leg after 15 years of age and i needed a new system anyways. I was able to finance the unit through Lennox and had a new Lennox Home Comfort System installed 2 days later. I couldn't have been happier with the service and my brand new highly efficient air conditioning system. I would highly recommend the guys at Charlotte Comfort Systems if you're looking for professionalism and quality service!
Response from Charlotte Comfort Systems Inc
"Thank you for taking the time to share your experience with us [Member Name Removed], it is our pleasure to be able to respond in a timely manner."
J C.
Dec 2017
Work was done in a timely manner and Levi explained how the 2 systems were holding up with facts and readings. He offered to change the filters, but I had just changed them. Will continue to use Charlotte Comfort Systems.
Response from Charlotte Comfort Systems Inc
"Thank you very much for sharing your experience with us, we do appreciate your business and look forward to being your HVAC contractor for many years to come."
Rodney S.
Dec 2017
Chris was extremely professional and took the time to find a buzzing sound that has bothered us since the new systems were installed. Crawled into a very tight space between the ceiling and above floor, finding the problem and reworking the piping to eliminate the noise. Could not have ask for better service or care. Thank you!
Response from Charlotte Comfort Systems Inc
"Mr. [Member Name Removed] we have had the pleasure of being your comfort provider for almost a decade and in multiple houses, thank you for the review and for being such a great customer."
Anthony M.
Dec 2017
It all started on 11/27/17 when we woke up to a cold house and a very noisy motor sound I n the attic, where our gas furnace is located. I turned off the system ad called Charlotte Comfort Systems (CCS) to explain the problem. True to their word, Jeremiah Leemaster showed up before the end of the day. He got our system functioning again but advised that our blower motor was bad and needed to be replaced, at an estimated cos of $700 to $800. Since the system is over 10 years old and a "builder's" grade model, we discussed possible replacement. Jeremiah set up a meeting with Greg Plunkett on 11/28/17. Greg arrived promptly that morning, and after some discussion, we elected to purchase a new Lennox SL280V Gas Furnace. Greg graciously reduced the price by $100 to cover the service charge fee for the 11/27/17 visit. On 11/30/17 (we were not available until then), David and James arrived on time, bright and early. They put down protective cloth material from our front door, through the hall to the attic. They kept me informed hat was going on during the day, and cleaned up as they went along. Besides the furnace, they installed a new thermostat, a new electrical switch which had burnt out in the attic, as well as 2 carbon monoxide detectors. David and James were friendly and courteous, besides being technically proficient. They make a great team! Finally, to close the loop, on 12/7/17/ Jeremiah came back to perform the scheduled semi-annual service contract on the Heat Pump for our upstairs unit (the semi service on our gas furnace was bot need , or course, with a new furnace just having been installed). Jeremiah, incidentally, has been to our house several times for regular maintenance and/or repair issues. We are very impressed with him.
Response from Charlotte Comfort Systems Inc
"Thank you Mr. [Member Name Removed] for taking the time to write us such a great review and for your business, we do appreciate it."
John H.
Nov 2017
Jeremiah was very knowledgeable and easy to talk to. Answered all my questions and spent a lot of time explaining what my system needed. He was very aware of his recommendations and never pressured me to do certain services... left the ball in my court, but I felt like he gave me the info to make an informed decision.
Response from Charlotte Comfort Systems Inc
"Thank you Mr. [Member Name Removed] for sharing your experience with us, hopefully it is easy to see that our service technicians are not commissioned and will only recommend what is in your best interest. We wish you well in getting the home ready for your family"
Joan R.
Nov 2017
Levi was very professional, knowledgeable, and helpful. He was on-time and did his work efficiently.
Response from Charlotte Comfort Systems Inc
"Thank you very much Mrs. [Member Name Removed] for taking the time to share your experience with Charlotte Comfort Systems, we do appreciate it"
Jim N.
Oct 2017
Excellent. Levi arrived early and was very personable and professional. He completed the maintenance quickly but thorough. He explained in layman's terms the values and ranges that are used in the PM. Rather than saying everything is "OK" without explanation.
Response from Charlotte Comfort Systems Inc
"Thank you Mr. [Member Name Removed] for the review and for allowing us to take care of the systems we installed for you in 2014. Routine maintenance is the best way to maximize system efficiency and life span while reducing repair needs"
Nancy M.
Oct 2017
The technician was thorough, thoughtful and did an excellent job. I have a rather large house with 3 systems so there is a lot to do and obviously I must pay more than most people who have only one HVAC system.
Response from Charlotte Comfort Systems Inc
"Thank you Ms. [Member Name Removed] for the great review"
Roger L.
Sep 2017
Well enough so that I won't consider changing HVAC vendors anytime soon. The fee I paid was a " co pay" as previously agreed to for the needed service, and not the cost of the replacement thermostat, which would have been considerably more than $500, if I'd been responsible for paying for its replacement.
Response from Charlotte Comfort Systems Inc
"Thank you Mr. [Member Name Removed] for the great review, we truly appreciate you sharing your experience with us."
Barry R.
Jul 2017
Excellent experience from start to finish.
Response from Charlotte Comfort Systems Inc
"Thank you [Member Name Removed] for the great review, we truly appreciate you taking the time to share your thoughts on the new home comfort system that we recently installed. Charlotte Comfort Systems has been successful due to great customers like you!"
Wayne P.
Jul 2017
They replaced my system and made it supper easy from the office to sales to installation everything went as planned. I will refer them to anyone.
Response from Charlotte Comfort Systems Inc
"[Member Name Removed] thank you for the great review and for the opportunity allowing Charlotte Comfort Systems to install your new home comfort products. Love the picture of your new Lennox unit"
Frances B.
Jun 2017
Charlotte Comfort Systems was extremely prompt, courteous and professional. From scheduling to installation to the final inspection, the process was seamless.
Response from Charlotte Comfort Systems Inc
"[Member Name Removed] thank you for the wonderful review, we truly appreciate your business and selection of Charlotte Comfort Systems as your home comfort provider."
Chris C.
Jun 2017
I had 5 companies come in and give me an estimate. I picked Greg and Charlotte Comfort Systems for numerous reasons. After hearing my concerns and walking through the house, Greg sat down and spent the time to go through what he saw and explained a plan with pricing on how to best address those concerns. What really impressed me about Greg is that he gave me his opinion instead of just pricing me a new system. If you go see a Dr you want their opinion on what is wrong and how to fix it. Greg was the expert and he was not afraid to tell me what he thought I should do. Everyone else just priced me a system and left. Price was not the deciding factor, it was understanding what my house needed. If you want the cheapest there are a lot of companies that will just quote you the cheapest thing to sell you. Greg really cared and was not willing to provide me a subpar service just to get my business. I really respected that.
Response from Charlotte Comfort Systems Inc
"[Member Name Removed] thank you for the great review and for highlighting our process of making recommendations that are based on your home comfort needs. All of the staff here at Charlotte Comfort Systems welcome you to the family of proud owners of well designed, installed and warrantied Lennox products."
Len F.
Mar 2017
Good explanation of options. Cost quote was in the middle of others. Work done as described, on schedule, good cleanup. Passed inspection.
Response from Charlotte Comfort Systems Inc
"Thank you [Member Name Removed] for taking the time to share your experience with Charlotte Comfort Systems, I hope that you are enjoying the greater comfort and energy savings created by the multi-stage heating/cooling Lennox system."
Glenn M.
Mar 2017
Just one worker and only took about a half hour. He left it very clean. They do all of my HVAC.
Response from Charlotte Comfort Systems Inc
"Thank you [Member name] for the review, we truly appreciate you taking the time to share your experience with Charlotte Comfort Systems."
Langston W.
Feb 2017
I'm using them again today.
Response from Charlotte Comfort Systems Inc
"[Member Name Removed] thank you for the review and for your years of being a dedicated customer of Charlotte Comfort Systems, we truly appreciate you!"
Sara C.
Dec 2016
They are very good. They come when you ask them and they do what you ask them. I would absolutely use them again.
Response from Charlotte Comfort Systems Inc
"Thank you Mrs. [Member Name Removed] for the great review and for being a loyal Charlotte Comfort Systems customer for over a decade!"
Licensing
State Contractor License Requirements
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FAQ
Charlotte Comfort Systems Inc is currently rated 4.5 overall out of 5.
Charlotte Comfort Systems Inc accepts the following forms of payment: CreditCard
Yes, Charlotte Comfort Systems Inc offers free project estimates.
No, Charlotte Comfort Systems Inc does not offer eco-friendly accreditations.
No, Charlotte Comfort Systems Inc does not offer a senior discount.
Yes, Charlotte Comfort Systems Inc offers emergency services.
No, Charlotte Comfort Systems Inc does not offer warranties.