Carpet Discount Warehouse

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This company did a wonderful job finding a nice carpet in our budget, moved all the furniture in record time, even breaking down all the beds and putting them all back together, installed the new carpets and completed the job in one day. It was very impressive and couldn't have gone better. We even saved a little money unexpectedly when the installer recommended we keep our good pads instead of replacing them thus reducing his hourly pay. I will never call anyone else to replace carpets in our home. Thank You team- we love our new carpeting. 

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My experience started out wonderfully.  I went to the warehouse and met the salesperson, Michael. He was very helpful in recommending a remnant that met my needs and helped me choose a padding that would last through several renters. I brought my measurements to him and he was able to give me a general quote. We set up a time for him to come to my house to do his own measurements. I put down a $500 deposit to hold the carpet remnant I wanted. 
After he completed his own measurement, he called me the next day to confirm my quote. It was very close to the original so I was very happy with this. He said the final amount due, minus the deposit, was $900.34 which make a total of $1400.34. He said I would need to pay the installer separately on the day of install $192.60. I said that was no problem and was that $192.60 part of the $900.34 that was due or was it extra. He said it was included in the quote. I asked him this several times. He said several times that the total amount due would be $1400.34. I asked that he email me the breakout of the quote but I never received anything. 
The day of install, the installers were 30 min late but once there got right to work. They didn't speak very much English, but they worked extremely fast and did a great job. I was quoted 5-6 hours for installation and they completed it in about 2hrs. If I could rate the installers separately I would give them all A's. I was originally told I could use a credit card to pay the installer but the installer didn't have his card machine with him so he said I could just pay the store and they would pay him. 
After they charged my credit card I noticed that they charged both the $900.34 and the $192.60 meaning I was charged a total of $1592.94 instead of $1400.34. I called and spoke to Michael again. He insisted that it was charged correctly as the installer had to be paid separately. I tried explaining to him that he told me the $192.60 was included in the total quote of $1400.34 but he insisted it was charged correctly. He said he couldn't remember all the quotes he gave his customers and no one had ever complained before. I asked to speak to a manager or someone else since we just kept going around in circles. He said he would ask the owner to contact me, Susan Rush. This was 3 weeks ago and I have not heard from anyone.
I'm very disappointed that the salesperson was dishonest in the pricing and apparently didn't even know what he had quoted, it could have been a very good experience otherwise.

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Everything went wonderful and it was a quick turn around.

It went very well.  I was not there to see the installation but was pleased with the carpet and installation and was reasonable for rental.  I was able to handle transaction online and over the phone which was very convenient.

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Did work as promised and in the time frame scheduled.  Good prices and great work all around.

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They did a great job and replaced the spot for free. They were helpful and timely.

What a find!!  We found a very soft, high quality Mohawk carpet parcel that was large enough to recarpet (just) one of our bedrooms, which is all we were looking for.  The carpet was the exact carpet that was being sold at all the regular stores around town for almost twice as much!  We were able to save hundreds.
The installers arrived early, and were extremely courteous while they worked.  The quality of their installation was Good (B) - not Excellent (A) - but they were also relatively inexpensive at $130 for about 3.5 hours of work between two guys.  For example, the carpet seam in the room is a little more obvious than I would have preferred, but will probably disappear over time as it's worn in.
Overall, I'm very happy with the purchase and the installation, and intend on going back when we want to recarpet the next room.
Carpet Discount Warehouse isn't your standard carpet dealer storefront.  They obtain parcels of carpet that are left over from other company's large jobs, as well as large rolls that are discontinued (etc), that the original sellers would rather offload at a steep discount than keep and try to sell themselves.  If you are looking for an alternative to the high priced stores around town, and are open to working with 'whats available' - check this place out!

Installed carpet in two Master Bedrooms, hallway and stairs.  Very professional. Very punctual. The carpet was actually more plush that we intended, but we now love it and you could literally sleep on ..  We opted or the best padding, but we are planning on being in our home for a long time.  I would purchase again from this company.
I called them first, then went to the showroom/warehouse.  Although there was a lot to choose from, we had a particular price point in mind, so the choosing was rather easy and simplified.  The owner is very hands-on, which makes this have great appeal for me. They stayed in contact and my carpet was installed the very next day.
Great choice.

We met with Bob at the store and he guided us through all our carpet and padding options.  He gave his opinion of each carpet and helped us to determine what would be best for us instead of trying to push us to only the more expensive options.  We called about 2 weeks later for him to measure the square footage of our home and he arrived within a couple of hours.  He called us the next day (as promised) with the cost based on the measured square footage and we were put on the schedule for installation two days later (the date we requested). The installers arrived on time and finished the entire job in less than 6 hours.  Very pleased with sales, product and installation.  Wouldn't hesitate to use them again.

They were great. The gentleman was very informative, the people that came to install was on time, they did the job very well, we didn't have any complaints and they finished in the amount of time they were supposed to.

Have used this company several times and have always had a positive experience.  When I replace carpet in upstairs, I will be using them again.

They did a nice job.  Israel makes sure everything is right!

I LOVE this place!  They have so many choices IN STOCK.  Able to get carpet installed NEXT DAY!  They have great prices...I chose to upgrade padding AND the carpet, so that is why $1900 may seem expensive to some.  I could have spent a lot less as they do have remnants and specials.  I have used this company several times in the past.  The sales people are knowledgeable and not pushy at all.  The installers are great; never had a problem!  Highly recommend!

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The carpet installation was fine.  However, the workmen broke one of the tiles around my fireplace and, four months later, Discount Carpet Warehouse took quite a long time to fix it.  Four months later, they are finally making arrangements to have the tile repaired.   On the whole, I had an average experience, but I think they try to do the right thing, but just might be a little slow about getting around to it.  

The only place I could find that could do carpet serging and not just binding. Israel was very helpful answering all my questions about making my hallway runner. He let me know of all fees and charges so when I figured out how wide and long I wanted to go, I knew what I was going to pay. When I got there they helped me unload my carpet, told them what I wanted and he asked if I was going to wait. It was only going to take an hour. I was expecting to do drop it off and get a call a few days later. So my two young boys (20m & 4y) and I waited. They enjoyed running up and down the isles and all the employees seemed to enjoy the boys, showing them all the trophy animals they had mounted on the wall and even a huge bear in a glass case. When finished, they took the runner and left over carpet and loaded in my truck for me. They were all great.