Carolina Volkswagen

They get it done.

They don't try to up-sell.

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We had the car at the dealer exactly 3 months ago for the same leak in the same spot on the roof. At that time we were told that all the roof seals and sunroof seals had to be replaced. They also noted on the work order that they cleaned the rear sunroof drains since they were clogged and that they unclogged all sunroof drains. Total cost for that repair was $1583.
The car is currently not driven since it belongs to our daughter who studies abroad. When I noticed the windows steaming up I figured that water was back in the car and sure enough water was accumulating in the same spot on the back floor. I thought for sure the dealer would take care of this for us since obviously something was overlooked on the first go around. I took the car back and explained the situation. When I got the call that the repair was about $600 I voiced my opinion that this was not okay since I it was only 3 month since we had the car in for service for the same problem. The lady at the counter told my that I should have kept the vehicle in the garage then the drains would not have clogged up or I should have covered it and not parked under a tree. The service manager was not much more helpful, showing me two photographs with leaves on top of the trunk and on the windshield saying that they may have been the cause of the cloggs of the drains.
This leaves us wondering if we even needed new seals in the first place. Had they cleaned out all of the drains like they did this time around perhaps the roof would not have leaked anymore. Instead they just cleaned the sunroof drains and charged us for all new seals. I guess we really don't know what happened, but is highly unlikely that in only 3 month the same problem occurred that didn't give us any problems before in a year.
We are deeply disappointed in this dealership in their service and how their stories changed every time we ask a question. And we don't even now if the leak is fixed yet. It might leak again after a few rain storms. I guess we better find shelter for the car.

It was a good experience, friendly. They were able to schedule me in my preferred time. They were able to get it done in a timely manner.

I used them several times. The people at the desk like the service check-in counter are always super nice, professional, and personable.

They are excellent....I purchased three cars from them in a four month time period. They give me great service. After I purchased my first car there was a problem with the tire; they were able to loan me a car while they fixed it. The sales person I work with is also excellent...he came to my house to finish the paperwork. Overall I definitely give them an A grade.

I recommend them highly. They do a good job. I think their price is good.

In and out in 3 hours. All srvice performed professionally. No pressure to buy additional parts, etc. I will continue using them for all my VW service needs.

The employees gave me their cell phone numbers which was great because I didn't have to deal with the operator. They have a pleasant little waiting area. They acknowledged me immediately when I took both vehicles, rather than waiting for someone else to notice me. I will use them again in the future.

They were able to get me in right away and the job was completed quickly. They let me know how much it would cost before the got started and that's what I paid them in the end. They are professional, personable and friendly.

The experience has been positive. They are busy and you might have to wait but they get to it. I haven t had any complaints about the job that they do.

THE SERVICE WAS TERRIFIC AND OFFERED GREAT ADVICE. THEY TOOK THE TIME TO EXPLAIN THINGS TO ME THAT WOULD SAVE MONEY. IT WAS PRETTY INCREDIBLE. THESE GUYS ARE SUPERIOR.

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WHEN I HAD MAJOR WORK DONE, THEY CHECKED TO SEE IF IT WAS UNDER WARRANTY. STATED THEY DID NOT HAVE TO CHECK.