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About us
Cost is determined by the job.
Business highlights
16 years of experience
Services we offer
Replacement windows, new construction windows, vinyl siding, cedar siding, hardie siding, interior doors, exterior doors, sun decks, enclosed screen porches, gutter protection, gutter installation, fencing, shutters, interior trim & roof replacement. James Hardie
Amenities
Eco Friendly Accreditations
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
Our recent projects
- 1
Assorted photos uploaded by Carolina Home Enhancements
Reviews
4.741 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 5% | ||
| 12% | ||
| 0% | ||
| 0% |
Filter reviews by service
Showing 1-25 of 41 reviews
Doug M.
Feb 2016
Professional, looks great, no mess.
Ruth C.
Jan 2016
It went fine. The package was fine. He got back to me on the quote. They ended up not having the same kind of siding but they used a different kind of siding. They were very responsive.
Troy S.
Apr 2015
The $450.00 dollar deal ended up being a down payment. Once I had commited $450,00 I found out that downspouts were extra, a lot extra and the price for every foot of guttering beyond the ":Big Deal" was a premium price as well. This enhancement cost me double what I budgetted.
Michael M.
Mar 2015
He arrived on time at scheduled time. He walked around the entire house to reattached any loose siding panels. He came prepared with a ladder so he was able to inspect lower and upper panels. He checked each window in the house for leaks. After he completed his work and notified me and we walked around the house inspecting all that he had done. He even provided me with advise on the things that need to be done in the future. Very professional service provided.
LAWRENCE S.
Apr 2014
unknown
VIRGINIA S.
Jun 2013
Started out ok, but contractor had not started on job the week I was away (he had stated he would get started on outside work that did not require doors to be removed). Work of replacing doors was done all right, but the board nailed up in back of house
under windows was not what was detailed in work order (was supposed to use PVC). Repair work at soffits was not painted,
and when Sam returned for his money he put paint by front door and slopped on front mat and patio. Did not clean up. Did not
complete work on work order (new outdoor sills for upstairs dormer windows, and new sweeps for double front doors). After the 1st few days, neither Sam or the man working for him ever showed up at the promised time; one day after being very hot, Sam
stated they would be there the next morning at 6:30 a.m. His worker showed up at 11:00 with the excuse he didn't know how to set his wife's alarm clock; Sam showed up about noon. Later when I was looking for him, he was asleep in his truck. During all
this, standing water and mold was discovered in the finished basement where they were installing new doors. Sam called someone he knew to come out to look at the situation, which he told me he was going to do and I approved. However, he later
called someone else to come and "remediate" the mold and put up a barrier to the upstairs. This I did not approve. By this time the insurance carrier had been notified, a tester was contacted and came out, Servpro came out, put up more barriers, put in
several dehumidifiers and scrubbers. When they all came together, Sam did come supposedly for my protection. However, he
spent most of the discussion time on his cell phone. When he presented me with his bill, I told him he would need to deduct
money for the work not done. He stated that $50.00 should cover it. I deducted $120.00, which still too little. However, he
then presented my with bills on his invoices from the two men he had come out. I was told verbally the prior day that the first man
had billed $90.00 for his services, but Sam's invoice was for $125.00. I was also told that the second man who came out (not
approved by me) billed $120.00 for his services; Sam's invoice was for $175.00 and $350.00 for Sam's time meeting with
insurance, etc. These charges are outrageous and the fact that Sam apparently bumped them up even more is a total rip-off.
I paid the bills in full, because I wanted Sam out of my house. I would never use him again.
under windows was not what was detailed in work order (was supposed to use PVC). Repair work at soffits was not painted,
and when Sam returned for his money he put paint by front door and slopped on front mat and patio. Did not clean up. Did not
complete work on work order (new outdoor sills for upstairs dormer windows, and new sweeps for double front doors). After the 1st few days, neither Sam or the man working for him ever showed up at the promised time; one day after being very hot, Sam
stated they would be there the next morning at 6:30 a.m. His worker showed up at 11:00 with the excuse he didn't know how to set his wife's alarm clock; Sam showed up about noon. Later when I was looking for him, he was asleep in his truck. During all
this, standing water and mold was discovered in the finished basement where they were installing new doors. Sam called someone he knew to come out to look at the situation, which he told me he was going to do and I approved. However, he later
called someone else to come and "remediate" the mold and put up a barrier to the upstairs. This I did not approve. By this time the insurance carrier had been notified, a tester was contacted and came out, Servpro came out, put up more barriers, put in
several dehumidifiers and scrubbers. When they all came together, Sam did come supposedly for my protection. However, he
spent most of the discussion time on his cell phone. When he presented me with his bill, I told him he would need to deduct
money for the work not done. He stated that $50.00 should cover it. I deducted $120.00, which still too little. However, he
then presented my with bills on his invoices from the two men he had come out. I was told verbally the prior day that the first man
had billed $90.00 for his services, but Sam's invoice was for $125.00. I was also told that the second man who came out (not
approved by me) billed $120.00 for his services; Sam's invoice was for $175.00 and $350.00 for Sam's time meeting with
insurance, etc. These charges are outrageous and the fact that Sam apparently bumped them up even more is a total rip-off.
I paid the bills in full, because I wanted Sam out of my house. I would never use him again.
Response from Carolina Home Enhancements
"It is true that we didn't start the work when we anticipated, but given that my crew leader died unexpectedly the day before we were supposed to start the job, I thought the homeowner might understand. I made the homeowner aware of this and even explained that I was going to have to take off a day during the job for the funeral. Since the crew leader and I had worked together for years, it was a blow to the company and to me and our families. The times I was on the phone, I was helping my crew leader's mother with funeral preparations. As one might imagine, she was feeling very lost and alone as a single mother does when losing her son. I tried to explain this to the homeowner. As is often the case with remodeling projects, unexpected challenges can occur. Discovering three dangerous types of mold growing wildly out of control throughout the basement level of the home did hinder our progress and halt work. There are rules for handling such challenges and I was faced with first diagnosing and then cleaning up the hazard. Mold certified specialists had to be called in, for the health of my crew and the homeowner. The scope of the work changed, not because I was unprepared or unwilling to complete it, but because the homeowner kept changing her mind. I chalked it up to family problems she revealed she was struggling with, an injury she incurred over the vacation, and the unexpected mold discovery that she suddenly had to consider. In the end, she decided that the sills and the sweeps were unnecessary as she was going to sell her home as a tear down. Nothing in my interactions with the homeowner prepared me for the complaints she leveled in her review. At no time did she confront me or express any kind of dissatisfaction. I wish her the best in selling the home."
Joseph L.
Feb 2013
Sam, the owner, came to the house to give the estimate. He showed me the product and explained the various options. When I called him back with questions based on other quotes I received Sam was very helpful in giving me honest feedback. The price was right and the approach was down to earth and without any sales gimmicks. Sam came back out to sign the contract. He was very detailed in writing down all that they contracted to do. He said they would start the following week but they ran into a snag with their supplier. He began work on the house as soon as the windows came in. Despite some difficulties with weather, the house itself, and a family problem Sam and the guys worked hard and got the job done in a reasonable amount of time. Even though it took him more man hours than expected and cost him more in material than expected he stuck to the contracted price. I believe Sam is a straight forward guy that runs a straight forward business and I would recommend Carolina Home Enhancements to anyone getting new windows, siding, or gutters. CHE is the kind of company that is hard to find in today's market.
Beverly A.
Jan 2013
It went better than expected. They finished a day early. It looks like a different duplex! We have had many compliments from guests who came over the holidays, as well as neighbors.
We enjoyed working with Sam. We made the right choice with him!
We enjoyed working with Sam. We made the right choice with him!
VINETTE K.
Jan 2013
They did a good job.
We are retired and cannot afford to do everything that needs to be done right now, but they will come back and do another $500 worth when we can manage it.
This house was built in the mid 1990's and the builder used the cheaper siding, as most builders do around here. We hope to replace it all eventually.
We will call therm again. They are pleasant and thoughtful
We are retired and cannot afford to do everything that needs to be done right now, but they will come back and do another $500 worth when we can manage it.
This house was built in the mid 1990's and the builder used the cheaper siding, as most builders do around here. We hope to replace it all eventually.
We will call therm again. They are pleasant and thoughtful
David S.
Dec 2012
I kind of blame myself for not reading the fine print (2 hours of labor for the price). It wound up being approximately $100 per hour for labor.
I've had real expert carpenters price window wood work at $40 per hour.
I've had real expert carpenters price window wood work at $40 per hour.
Response from Carolina Home Enhancements
"We are sorry that you feel the price was higher than it should have been. Please keep in mind that Angie's List set the price and keeps half of the fee for the service. With that in mind, this is actually a very reasonable price. Most expert carpenters, like Sam, would have charged $100 for the first hour $60 for each additional hour, plus the cost of materials. We supplied the caulk and some of the wood for the repair at no additional charge and stayed an extra hour...again...at no additional charge. It is always our goal to give the homeowner a little something extra, a little more than they have paid for. We deeply regret that you feel you didn't get your money's worth."
Carole F.
Dec 2012
It was excellent.
Steve P.
Nov 2012
Very punctual and did a great job. Thank you!
Dennis Z.
Nov 2012
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NATHAN H.
Nov 2012
At first the weather kept them from coming over to our house. But in the end, when they showed up, it was great. Sometimes people forget that businesses that help you with the outside of your home are at the mercy of the weather, traffic and many other non-controlable circumstances. So they took alittle longer to get over to my house - I don't mind waiting if I end up getting QUALITY service, which is what I got. Sam and his crew are great guys that took care of us and helped us out with a big water problem. The simple addition of a new downspout, now has alot of rain water running away from our foundation. Thank you guys!!!! Keep up the good work.
Miguel T.
Oct 2012
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SCOTT Z.
Oct 2012
I called Sam, I believe it was on a Saturday and he called me immediately back After, I emailed him some pictures of the problem he gave me an estimate right over the phone. I know this wasn't a lucrative job for him by any means but he really impressed me especially after the guy who had originally installed the bay windows wouldn't even take a look at them because the job wouldn't pay him enough.
When any of my other windows need replacing or anything else needs repairing I'm definetily calling Sam Moore from Carolina Home Enhancements.
Scott Zothner
When any of my other windows need replacing or anything else needs repairing I'm definetily calling Sam Moore from Carolina Home Enhancements.
Scott Zothner
Linda P.
Oct 2012
When I called them to set up the appointment, which was the same day that I ordered the Deal, they told me they’d be in touch once the Big Deal expired. She explained to me that once they got all of the Deals in, they’d set up the appointments based on area. It’s been two weeks, and I haven’t heard back from them, so I asked for a refund for the Deal.
Vladimir V.
Oct 2012
Sam and his people arrived on time, were very professional, polite, and did a superb job.
Teena W.
Oct 2012
I am a disabled Vietnam Veteran. I have found, due to age and disabilties, I can no longer do certain projects around my home. With the help of Angie's List, I have found a company that has performed a lot of these projects for me. That company is Carolina Home Enhancements. In the last couple of months they have replaced my storm damaged gutters, repaired my eaves and damaged siding, replaced the water damaged facing around our rear entrance door and performed various plumbing tasks; including removal and replacement of vanities including new sink and bathtub faucets in my bathroom remodeling project. They even took the time to go and purchase the materials we needed to complete the project that we didn't already have. Carolina Home Enhancements has performed all of these projects with the highest quality of professionalism and expertise. I will be continuing to use CHE in the future for more home projects that we have. I would highly recommend them to anyone who needs home projects performed expertly at a resonable price.
Gary B.
Oct 2012
Sam and his crew showed up on time and got right to work. They restored the garage trim to like new condition and repaired the transom trim. The workmanship was excellent and Sam and crew were courteous and cleaned up after themselves. I asked Sam to do an estimate on another job for us.
David D.
Oct 2012
I bought an Angies List Big Deal for up to 100 ft. of new gutters from Carolina Home Enhancements for $425. I called Sam and set up an appointment with him to review my needs and concerns for installing the new gutters (I was going to need downspouts in addition to the gutters and had some concerns about the placement of a downspout on the rear of the house). Sam arrived on time and reviewed my needs and concerns. We discussed the placement of the rear downspout and options for how that downspout could be fitted with a corrugated plastic pipe to drain away from the house and patio. Sam told me how much it would cost for the downspouts and additional 20-25 feet of gutter length (over the 100 feet purchased in the Angies List Big Deal). Sam said he would call me when he knew which day he would be able to install the gutters. Sam called me toward the end of the second week after we met and said they could install the gutters on that Monday. I informed him that I would be out of town until the following Thursday so we would have to meet so I could pay him. Sam said he can accept credit card payments over the phone, so that would not be a problem. I told Sam I would call him when I got back in town.
I arrived home Thursday and saw that the gutters looked great on the house. Upon inspecting the downspout in the back I saw there was no corrugated plastic pipe and the gutter ended lower than was necessary for me to be able to attach one myself that would drain downhill to above the ridge on the patio where I wanted the water to drain away from. Sam emailed me Friday morning and I called him shortly thereafter. I told Sam I wasn't sure if I had been clear or not in our first meeting about wanting the corrugated pipe installed with the gutters, but that the gutter ended too low for me to be able to attach a pipe that would drain downhill to above the patio ridge. Sam said he had a piece of corrugated pipe (with a square end that would attach to the gutter) left over from a previous job that he could give me, and said he would come out that day to fix the problem. Sam arrived about 15 minutes late, but that was okay - I had told him I would be available all day. Sam took the gutter apart, cut it shorter, and reattached the elbow at the bottom of the gutter a little higher than it had been. He attached the plastic corrugated pipe to the end of the elbow so it would drain downhill toward the ridge in the patio. I payed Sam for the additional cost of the downspouts and the extra gutter length.
Overall, I am very satisfied with my experience having gutters installed by Carolina Home Enhancements. They look great and Sam took care of all of my concerns.
I arrived home Thursday and saw that the gutters looked great on the house. Upon inspecting the downspout in the back I saw there was no corrugated plastic pipe and the gutter ended lower than was necessary for me to be able to attach one myself that would drain downhill to above the ridge on the patio where I wanted the water to drain away from. Sam emailed me Friday morning and I called him shortly thereafter. I told Sam I wasn't sure if I had been clear or not in our first meeting about wanting the corrugated pipe installed with the gutters, but that the gutter ended too low for me to be able to attach a pipe that would drain downhill to above the patio ridge. Sam said he had a piece of corrugated pipe (with a square end that would attach to the gutter) left over from a previous job that he could give me, and said he would come out that day to fix the problem. Sam arrived about 15 minutes late, but that was okay - I had told him I would be available all day. Sam took the gutter apart, cut it shorter, and reattached the elbow at the bottom of the gutter a little higher than it had been. He attached the plastic corrugated pipe to the end of the elbow so it would drain downhill toward the ridge in the patio. I payed Sam for the additional cost of the downspouts and the extra gutter length.
Overall, I am very satisfied with my experience having gutters installed by Carolina Home Enhancements. They look great and Sam took care of all of my concerns.
Debra F.
Sep 2012
Great, efficient and professional.
DANIEL G.
Sep 2012
Due to a windstorm we had a piece of facia blow off the face of our home. I called Sam to inquire about the cost and repair. He respectfully responded to my questions and scheduled a time to come out to take a look. He asked me if the structure was more that 40 ft due to the length of his ladders. I explained that I wasn't sure, but it was probably close. When he arrived he was unable to fix it immediately due to the height and location. He asked to see the piece that blew off and shared that he thought we would be able to re-use it, as opposed to cutting a new piece. We scheduled a follow up visit when he could have a roofer present to do the repairs. They showed up on time and completed the repairs quickly and under the original estimate. Both Sam and his roofer were extremely friendly and responsible.
Additionally, the first time Sam arrived, I told him about a leak in my window. I explained to him that I thought I would have to replace it. However, Sam repaired the window for me free of charge. He could have easily tried to tell me that it had to be replaced, and I would have been none the wiser.
I would highly recommend this company for any services you need.
Additionally, the first time Sam arrived, I told him about a leak in my window. I explained to him that I thought I would have to replace it. However, Sam repaired the window for me free of charge. He could have easily tried to tell me that it had to be replaced, and I would have been none the wiser.
I would highly recommend this company for any services you need.
Donna A.
Sep 2012
We hired Carolina Home Enhancements to rebuild our deck. We were looking for a wood product that wasn?t treated, since we were trying to take a more natural and environmentally friendly approach. Sam Moore suggested a product that he had heard of but hadn?t previously worked with, and the minute we saw the Pure Wood, we knew that was what we wanted.
Sam contacted the distributor and managed to acquire the materials for the job by driving to the factory and picking it up. We were impressed by his drive and determination to get us the product we asked for. He even made sure that he had the installation and care instructions directly from the manufacturer prior to beginning work.
We really appreciated how well Sam kept in touch with us during the job. He even did some extra work around the house, like fixing a couple of the thresholds, and when we saw some cracks during the walk through, he and the crew were quick to replace the boards.
Weeks later we noticed that more and more of the boards were splitting. When Sam contacted the manufacturer of the Pure Wood, he discovered that they had gone out of business and that the product was no longer under warranty. So even though it wasn?t any fault of Carolina Home Enhancements, Sam refunded the cost of the product and made good on the job he had undertaken. In this day and age, it is so nice to see a company make good on their warranty and to keep their word (the way it used to be).
Carolina Home Enhancements truly cares about their homeowners and the quality of their work and we would not hesitate to recommend them!
Sam contacted the distributor and managed to acquire the materials for the job by driving to the factory and picking it up. We were impressed by his drive and determination to get us the product we asked for. He even made sure that he had the installation and care instructions directly from the manufacturer prior to beginning work.
We really appreciated how well Sam kept in touch with us during the job. He even did some extra work around the house, like fixing a couple of the thresholds, and when we saw some cracks during the walk through, he and the crew were quick to replace the boards.
Weeks later we noticed that more and more of the boards were splitting. When Sam contacted the manufacturer of the Pure Wood, he discovered that they had gone out of business and that the product was no longer under warranty. So even though it wasn?t any fault of Carolina Home Enhancements, Sam refunded the cost of the product and made good on the job he had undertaken. In this day and age, it is so nice to see a company make good on their warranty and to keep their word (the way it used to be).
Carolina Home Enhancements truly cares about their homeowners and the quality of their work and we would not hesitate to recommend them!
Scott B.
Aug 2012
Sam promptly called and reviewed options. We needed some flexible solutions and Sam work with us to make sure our needs were meet. They were there on-time and did a great installation. The work quality and clean-up were great. I highly recommend!
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FAQ
Carolina Home Enhancements is currently rated 4.7 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 9:00 AM - 3:00 PM
Carolina Home Enhancements accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
Yes, Carolina Home Enhancements offers free project estimates.
Yes, Carolina Home Enhancements offers eco-friendly accreditations.
No, Carolina Home Enhancements does not offer a senior discount.
No, Carolina Home Enhancements does not offer emergency services.
Yes, Carolina Home Enhancements offers warranties.
Carolina Home Enhancements offers the following services: Replacement windows, new construction windows, vinyl siding, cedar siding, hardie siding, interior doors, exterior doors, sun decks, enclosed screen porches, gutter protection, gutter installation, fencing, shutters, interior trim & roof replacement. James Hardie