Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Geo Icon
Carolina Carpet One Floor & Home logo

Carolina Carpet One Floor & Home

Tile: Ceramic and Porcelain - Repair, Carpet Repair, Refasten, or Stretch, Wood Flooring Repair or Partial Replacement,

About us

With 1,000 stores worldwide, we not only have enormous buying power, but we have partners in all of the major brands, mills and manufacturers. We’ve done the research for you. Just tell us your needs, and we’ll satisfy them beyond your expectations. In Charlotte look to us for one of the largest selections of carpet, hardwood, laminate, ceramic tile, vinyl, area rugs and more and you'll always find the best products and great savings every day. Also serving Ballantyne, Fort Mill, Lake Wylie, Davidson, Lake Norman NC.

Business highlights

15 years of experience

Services we offer

Full service flooring. Carpet, hardwood & ceramic tile., laminate

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.935 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
94%
4
0%
3
3%
2
3%
1
0%
Showing 1-25 of 35 reviews
Michelle M.
Apr 2016
5.0
Yes, I recommend this pro
$3,000
I originally purchased pre-finished wood flooring but decided not to install it because it was too different from the existing site-finished wood flooring installed throughout the rest of the first floor. Even though it had been delivered to my home, they picked up the flooring and readily refunded all but their restocking fee. I was extremely impressed and pleased with every aspect of the service. I highly recommend Carolina Carpet One for their competitive pricing, excellent customer service, wide selection of flooring, and superb workmanship. I have no complaints at all!


Shannon B.
Mar 2016
5.0
Yes, I recommend this pro
$2,000
I was extremely pleased with the entire process. From start to finish these guys were top notch.

Ron E.
Jun 2015
5.0
Yes, I recommend this pro
$3,500
.

Lisa B.
May 2015
5.0
Yes, I recommend this pro
unknown

Emily B.
May 2015
2.0
This was the worst experience I have ever had with a contractor. The contractor no showed twice, showed up 2 hours early the other time after telling them to not show up until a certain time, and left my door to my garage wide open. They broke my sink and never apologized. Also, they have grout smeared across my brand new tile floors. Sloppy job! I'm not sure of the exact cost, but I would have rather gone with someone else and paid more than to deal with all of that. 

James B.
Feb 2015
5.0
Yes, I recommend this pro
$5,300
The itemized quote helped us to make a quick decision, they scheduled the installation very quickly and had the new flooring in within a week. The installers stayed late to finish up instead of coming back another day.

BRUCE M.
Jan 2015
5.0
Yes, I recommend this pro
The service was good.  Depending on the day, they had from one to five people in the house.  It took them about seven days to complete job, that included time for drying.  They did a good job cleaning up.  I would say they did a good job, they had capable hard working people.

Dennis D.
Nov 2014
5.0
Yes, I recommend this pro
$6,000
Very good job of laying ceramic tile on floor that was too rough for vinyl.

BRAD L.
Oct 2014
5.0
Yes, I recommend this pro
$3,200
Daniel Ray at Carolina Carpet One is the definition of top shelf professionalism and customer service.  For this project, he helped us determine the most suitable product to use for our space.  We had very specific scheduling requests and Daniel made sure that his crews were able to stick to that.  We are very pleased with the quality of the work and the product, but more importantly we can't say enough good things about Daniel.

Marsha S.
Aug 2014
5.0
Yes, I recommend this pro
$1,035

Met with salesman in the store approximately 2 weeks before installation.  Reviewed options for replacing carpeting in a home that was going to be put on the market, including carpet style, fiber, pad and price point..  Set up an appointment to meet salesman at the house with relevant carpet samples.  Salesman measured room sizes while I made color and style selection that day.  I then returned to the store to place order and put !/2 of the carpet and installation price down with a credit card. 

Carpet was shipped within one week and appointment made to install carpet as soon as it came in.  The only glitch was that the carpet was supposed to have arrived within 2-3 days, but it was delayed due to mis-communication with trucking company.

Carpet installation was prompt and excellent.  No damage to walls or baseboards noted.  All old carpeting and pad were removed.  It would have been nice if installers had a small upright vacuum to pick up carpet pile pieces that inevitably will be created when carpet replacement work is done.  I don't know if other carpet companies do this or not.  Despite this one minor issue, I am thoroughly happy with their product and performance.

Their current location on South Blvd. is difficult to find.  I would recommend calling company first to get directions before going to their storefront for the first time.




Jason C.
Jul 2014
5.0
Yes, I recommend this pro
$400
Technician arrived on-time and did an excellent job stretching our carpets.  Thank you!
Response from Carolina Carpet One Floor & Home
"[member name removed], Thank you for the kind words! I am glad you were happy with our service. Please let us know if there is anything else we can do to help you!"

Mike M.
Jun 2014
5.0
Yes, I recommend this pro
It was a very positive experience. I have recommended them to others.
Response from Carolina Carpet One Floor & Home
"[member name removed], Thank you so much for the review and for recommending us to others. It is clients like you that keep us in business!"

Cheryl M.
Apr 2014
5.0
Yes, I recommend this pro
$3,000
They were excellent the installation was super.  Worked with two subs for different flooring they were polite, professional. The salesman was patient, polite, and answered questions quickly.
Response from Carolina Carpet One Floor & Home
"[member name removed], Thank you so much. We are happy you were satisfied with our service. We pride ourselves on delivering an exceptional buying experience. Please let us know if there is any way we can service you in the future!"

Anita M.
Feb 2014
5.0
Yes, I recommend this pro
$2,500
Everything with Carolina Carpet One went well. They had a wide selection to choose from and their customer service was good. There were no issues they did a good job. Anything that I noted that I wanted they were very responsive. The prices was fair and the quality was good. They were on time.
Response from Carolina Carpet One Floor & Home
"[member name removed], Thank you for your business. Quality and Timeliness is very important to us. Thank you again for your business! Let us know if there is anyway we can service you in the future."

Rita C.
Jul 2013
5.0
Yes, I recommend this pro
$2,000
Went great - furniture and newly painted walls were treated with great care.
Response from Carolina Carpet One Floor & Home
"[member name removed], Thank you for the feedback. We treat our customers homes and contents of their homes with much respect as if they were our own...We are honored to have worked with you and look forward to serving you again in the near future if the opportunity prevails. Thank you"

John M.
May 2013
5.0
Yes, I recommend this pro
$6,000
The BEST!!!!!!!!!!!  As long as I am in this area, These people will the ONLY people to work on or replace carpetting in our home! We are very fussy people and absolutely nothing to complain about. You will NOT regret using Carolina Carpet One!
  John J. Martin
Response from Carolina Carpet One Floor & Home
"[member name removed], Thank you so much for allowing us to serve you! ~Carolina Carpet One"

Carnell J.
May 2013
5.0
Yes, I recommend this pro
$300
They were great. Everything went fine. They came out and gave a good estimate. They did exactly what they said they were going to do in the time frame they said they were going to do it. They were honest with their estimates and did good work.
Response from Carolina Carpet One Floor & Home
"Thank you [member name removed] for the feedback. We believe that doing what we say is a minimum expectation and continue each day to look for ways to increase our ability to go above and beyond. Let us know if you need anything else!"

Patricia G.
Apr 2013
5.0
Yes, I recommend this pro
$1,100
I was not here when the installation was done but my husband was and he was very impressed that they took the time to sweep up prior to installing the new carpeting.  I am very happy with the way it looks and feels.

Mary S.
Mar 2013
5.0
Yes, I recommend this pro
$4,800
The crew was outstanding, everyone arrived during the timeframe I had been told.  They were very courteous and friendly.  The first day they had to rip out the carpet and level some of the floor which had to dry overnight.  I had been told they may have to do that so it was not a surprise.  After that it took 2 days to complete the rest of the work.  Everything was done in a very professional manner and it looked beautiful.  I would highly recommend them, they were honest, did exactly what they said they would do and were very accommodating in every way.

Robert N.
Jan 2013
5.0
Yes, I recommend this pro
$3,600
I picked out this store based on other's reviews. I went to their store, discussed my needs, looked at some samples, and set up an appointment to have the rooms measured so they could provide a quote. Samples were brought to the house, a select made, and a quote provided within hours.  They kept me posted on the anticipated delivery date in order to allow me to arrange to have my furniture delivered.  Tile in front of the fireplace was done by one crew and the carpet by another.  Both crews were professional.  The crews did their job in a timely manner and were friendly although focused on their job.  I cannot verify that they are the lowest price as I did not shop around.  However, based on prior experience, I believe the price was at least competitive and they have a good selection of price point products.  I am assuming that there may need to be some re-stretching later and that was not discussed.  However, I believe this will not be an issue should it be required. Although the crew took until about 7:00 PM to complete their work, I believe them to have been diligent.  I am very satisfied.
Response from Carolina Carpet One Floor & Home
"(member name removed), Thank you so much for the positive review. We believe great customer service is achieved with great communication and expectation setting from the time we meet a new customer all the way through the installation process. Please let us know if there is anything we can do for you in the future."

Kristen G.
Nov 2012
5.0
Yes, I recommend this pro
$2,000
I needed to replace carpet in my rental property.  From start to finish Daniel at Carolina Carpet One was very helpful.  They were very flexible in setting up times for measuring the dimensions of my property and picking out carpet samples.  Daniel went the extra mile in trying to locate the style of carpet I wanted at a better price. The installers arrived on time and did a great job moving furniture around (and then back into place).  Overall this was a great experience and I would highly recommend this company.

Tim S.
Aug 2012
5.0
Yes, I recommend this pro
$2,000
If i ever need anything carpet or tile from here on out, these guys will be getting a call.  great work!!!!!

KEVIN H.
May 2012
5.0
Yes, I recommend this pro
$2,400
We got two bids for the install of our hardwoods in our carpeted living room. It included removing the existing carpet on the floor and two steps leading upstairs and the installation and finishing of oak hardood on the floor and two steps. Carolina Carpet's price was slightly higher but we chose them because of the current Angies List reviews.  Their estimate included a very high price for furniture moving so we declined that option and did it ourselves (saving $500, very steep).  Estimate and schedule of work was very detailed and accurate.  Hardwoods delivered and stacked on a Friday to "season" in our house's humidity for three days prior to install, helps minimize buckling of the wood.  Installed and sanded on a Monday.  Stain sample chosen and applied on Tuesday (stain matches very closely our existing oak floors, very happy with the selection)  Sanding dust is a nuisance but they did is well as can be expected in minimizing the impact.  First coat of oil based poly applied Wed, screened and second coat applied Thurs, and final coat applied Friday.  Smell is very strong, we closed off the house, shut off A/C, and vented the room with exhaust fan out window.  Best choice is leave home on vacation during this process ( I stayed home to work, family went away).  Could walk on floor saturday afternoon, moved furniture back in Wednesday after floor had a chance to fully cure.  The wood looks great, very happy with the finished result.     The only glitches we had came when they removed the carpet and found the floor joists running differently compared to the other rooms with hardwoods.  This required the boards to be installed perpendicular to the existing floors.  I was worried how that would look but  in all honesty it looks just fine.  I just would have preferred knowing that before starting the job.  They could have determined it during the estimate process by pulling back some carpet or crawling into the crawlspace and looking at the joists.  The other slight problem was a delay on Friday( said final coat would be done at noon, they didn't do it until 5pm, a phone call would have been nice) for the last coat because they were late installing the molding.  That just put us off schedule a little but was manageable. Finally, they did not tack cloth the floor after screening the floor on thurs prior to the second coat as I have seen recommended by other installers, but it did not seem to make a difference in the quality of the finish.     Overall, we are very happy with the installation and the way the process was managed by Carolina Carpet One.  We can definitely recommend them.

Thomas M.
May 2012
3.0
Carolina Carpet One sent three people to install our carpet. The workers sent by Carolina Carpet One to install our carpet did not take care to protect our baseboards from their hammer strikes and there are many places where they marred, scarred, and in one place split the baseboard in two. There was no care nor consideration given to the installation. Moreover, the carpet they placed in our basement is uneven, is buckled, and doesn't look like professional work. Carpet seams are crappy. In addition, the language barrier between us and the carpet installers was hard to ignore.
At the end of the day, Carolina Carpet One carpet installers tracked mud onto our newly installed carpet. They also failed to leave us our carpet remnants - even after we called multiple times in an effort to collect it.
We will NEVER, EVER use Carolina Carpet One again.
Response from Carolina Carpet One Floor & Home
"I am very sorry to hear about your experience. If there is anything else we can do to make it up to you other than fixing your carpet like we have done please let us know. You can call me directly on my cell phone 980-721-2130. Yovonne Kenny VP, Sales & Operations...."

Peggy H.
May 2012
5.0
Yes, I recommend this pro
$7,500
I chose A-1 after reading all the positive reviews about Mohammed on Angie's List. He lived up to the praise.He responded to my email immediately and brought by samples the next day. I visited his store on South Blvd.the following day and awarded him the job. In fewer than ten days I had new carpeting and beautiful new hardwood flooring in my living room. As with any big job, there were a few bumps along the way, but Mohammed responded every time to make sure the job was done to my satisfaction. I am very pleased with the outcome, and, I must say, it was a pleasure to work with someone who cares so much about his reputation.
Showing 1-25 of 35

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Carolina Carpet One Floor & Home is currently rated 4.9 overall out of 5.

Carolina Carpet One Floor & Home accepts the following forms of payment: CreditCard

Yes, Carolina Carpet One Floor & Home offers free project estimates.

No, Carolina Carpet One Floor & Home does not offer eco-friendly accreditations.

No, Carolina Carpet One Floor & Home does not offer a senior discount.

No, Carolina Carpet One Floor & Home does not offer emergency services.

No, Carolina Carpet One Floor & Home does not offer warranties.