Carefree Carpets

A few glitches but satisfied in the end

Great Job! Love it.

Excellent, above expectations! The entire process was smooth and easy. There was great communication and responsive from the beginning and even after the work was done. I had several questions about maintaining the floors afterwards and continued to receive quick responses and helpful advice. I found that their price was comparable to other quotes I received, plus they included movers. The movers were extremely careful and professional. Not having to worry about moving furniture made the project so much easier! I felt that the owner genuinely cared about the project going well and went above and beyond to make sure it did. The floors look beautiful and I would highly recommend Carefree Carpets!

They did a great job. From the service we received in the store picking out our products to scheduling to the actual installation and follow-up. I would use them again without hesitation.

They did good work.

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$50 for a Flooring Design Consultation - offered only 1 selected carpet. They did not offer any other flooring suggestions or provide different carpets to pick from. I would not recommend this package, as it was nothing more than you would receive for free from any other company.

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Spencer managed the job very well.  He was very present and available, had good advice, and was attentive to problem solving any surprises that needed to be attended to in a timely way.  He had very good teams for all the various jobs required (hardwood install, carpet install, custom runners, staing wood etc).  It was completed in a very timely way and we are thrilled with the results.  We definitely recommend them!

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We choose Carefree Carpets to redo several areas of carpet in our home. Several team members helped us out. Robert came to our house and discussed our carpet needs and options, he measured our entire upstairs for installation of wall-to-wall carpeting. We then met with Spencer at the store to finalize our carpet choices. He helped us determine the appropriate type of carpeting for a runner as this was our first time installing one. Additionally we purchased two area rugs from Carefree. Mike installed our runner and did an amazing job. We are happy with all of the carpets in our house and the installation. We would work with Carefree Carpets for carpet needs in the future.

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My initial consultation was with Wade. I was very knowledgeable and was able to give me some guidance when it came to my carpet selection.  Wade called me during the installation process to see how things were going and of I was satisfied with the process.

The team that installed the product - lead by Cary- were hard workers. The carpet was installed over a two day period.   They were very respectful of my home.

My only issue was that the installers were late arriving on both days of the install.  Nothing major but punctuality is important to me.

Ask for Spencer.  He's part owner and he's very responsive with great communication.
He made every thing well.

The salesman made many promises which could not be fulfilled by the installers.  From saying the refrigerator would be moved prior to buffing / refinishing the kitchen floor to insisting we should have the ceilings painted prior to buffing the old floors so that any paint drops would be buffed out before new top coat applied. The refrigerator was never moved and the buffing did not make a difference...the floor was not even cleaned prior to the top coat application and dirt is now trapped underneath the coating.  Perhaps there was a communication barrier among all the subcontractors involved and the salesman? He did come back so that I could point out areas that were a huge disappointment but even the new floor has huge gaps where it looks like a toddler tried to paint over the seams with mismatched wood filler.  I am not talking about the deep scratches on the old floor from our dogs, this was brand new floor where the carpet was removed. The salesman and the wood sander/stainer  foreman offered to re-do the hallway and entryway for a 'mere' $800 (and 4-5 days in and out of the house) extra but we honestly did not want these guys in our home with their cut-corners, subpar work.

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Michael S was very nice to work with! ?He was very helpful & gave suggestions on how to best handle the situation, but made it clear that he would proceed however we chose. ?He worked very quickly & cleaned up before he left!

very polite and friendly workers, experienced and thorough work.  very helpful overall.  salesperson also reviewed work and beginning and end of installation.  he was very helpful and professional.

Management was professional but the the work crew was not. the tile job its'  self was good but they were  very messy and left somethings undone. a second crew had to come in make corrections. It took some extra time put the job was completed to our satisfaction.

Carefree Carpets did a wonderful job putting in my carpet. They're neat, clean and have a very positive attitude. I'm very pleased with their work. We left our home for five days. We went out of town and had them do the work then. When we came back, everything was done. They communicated with us. They put the furniture back. A lot of workers will not remove your furniture and put it back. You have to bring in someone to move your furniture or do it yourself. They did the whole downstairs and upstairs with carpet.

The carpet install was perfect. Took about 2 days. No seems showing. Shaw carpet is great quality. The installers were professional, great attitudes. We could not be happier with the carpet. The hardwood flooring was installed perfectly in about 2 days. It looks better than expected. All rooms, even closets. Perfect quality. One warning, have a discussion about matching the white baseboard trim they install to what you have already. Our white base boards were a shade different than the installers'. Our overall experience with Carefree was good, and I recommend them to others.