Builders 7 Kitchen and Bath Charlotte

Avoid this company, it is a scam. Bob has taken advantage of dozens of people. The high ratings and A+ BBB grade is a lie. Bathstone has a F BBB rating and many complaints of Bob stealing money. Bathstone did a very sloppy job remodeling my bathroom. Bob agreed that it was poorly done and told us to buy additional materials and he would fix the mistakes. After several weeks of delays he text me and said he was not coming back and blocked me. I have text messages and photos. Please do not use this company the price is right but not worth the headache you will end up paying more. The floors and entire shower needs to be redone cost is estimated over $4,000. Please contact me for more photos or information.

Horribly,. I was told I was the problem. Many things need to be either fixed repaired or replaced but money to do so at this time....

Horribly. I was Bob's first remodeling job last spring when he was a franchisee for 3 Day Kitchen and Bath. He promised he could do the work for the price we agreed on ...PLUS I purchased all the supplies and materials. The two workers he sent were not capable of doing the required plumbing and electrical. They did not get along and one could not read...which hindered the installations...aka directions. I did stick around and caught a few things in time...but they had to retileave and redo so many parts that they were way off scedule. I paid for the job not the amount of time it took that is the reponsibility of the builder....to name just a few items... They did not put in the required rubber barrier in my walk in shower and messed up the faucets in both showers. He did not come up very often to supervise and when I showed him mistakes...ie the shower doors were BOTH installed Incorrectly and both were expensive. The tiles were not sealed and one shower leaked and flooded through the floor and ruined the tiles to my downstairs bathroom. I bought new tiles which finally got put in but flooded again when the toilet leaked due to improper installation. There was dust everywhere and the floor tiles were also installed without the subflooring I purchased. He blamed me and told me how ungrateful I was. What was supposed to be a week's job became at least 4 month nightmare with nothing has yet to be completed. He washed his hands of my job . I have had several contractors look at my bathrooms...I now do not have the mobey to correct HIS mistakes which are so grave that one wanted to take pictures and use them to show his guys what they should never do. I took videos and pictures and sent them to Bob, the owners of 3 Day Kitchen and Bath and my lawyer. I have never heard back from him or his FORMER franchise owners. I just saw the two previous reviews and was not surprised that they had similar experiences. It did make me feel validated that it was not just me being an ungrateful ***** as he told me when he last contacted me. NEVER EVER HIRE THIS MAN. The only thing he specializes in is cutting corners and never accepting responsibility for his shoddy workmanship and the disasters he leaves in his wake.

He never finished the job!  His staff put the plumbing incorrectly.  They also put the handles to the cabinets so high that I could not reach.  The owner, Bob Dewhurst, told me he would replace the cabinet doors and never did, so I have doors with two sets of holes in them.  These cabinets cost $17,000 and I want doors with one set of holes in them for handles.  He also charged me for a garbage disposal and never installed it.  The plumbing was done incorrectly and it leaks.  He charged me $500 to install appliances and I have had to pay several hundred dollars to the appliance companies to get them put in correctly.  Then last week I woke up to a flooded kitchen because the ice maker on the refrigerator was not put in correctly.  The hardwood floors under the refrigerator are buckling as well.  The water went into my basement and even the lighting on the level below.  My heating and air conditioning  vents filled with water and did damages.  Yet this man NEVER returns any calls or fixes anything. Even the electrical wall sockets do not work. 
Bob Dewhurst had the crew cover up my heating and air conditioning vent.  They filled it with dirt and covered it with the island cabinet.  This caused dust and a white debris to go all over my home.  I have asthma and it has made me sick.  To have someone put the duct in right is around $500.
I called the man who worked for Bob Dewhurst, and after a questioning him, he told me that he did not know how to do these things.  He is a tile man and he paints.  I  also discovered that he is illegal, like the rest of Bob's employees.  I asked Bob Dewhurst if his employees were legal and he said yes, and that he had checked them out.  He used two men from Mexico to do the work and then he only paid them $1,500 for their work.  He refused to finish paying them for the job and told them if they complained he would turn them in. 
Bob Dewhurst is a crook and I cannot  believe that Angie's List recommended him to do my job.  I thought Angie's List checked the companies out before listing them on their website.  I paid to be part of Angie's List so I could find good companies to work for me.  Now I have a disaster.  I want my kitchen finished and everything done that I paid for.  Plus I want you to get this man to hire legal people to finish my job.

The communication between us and the contractor, and between the contractor and his crew, was very poor.The owner of Builders 7 would sometimes run in and out without talking to us.   Contractor did not schedule the steps of the project efficiently, so some work had to be done twice. Contractor had approved the use of some trim as a border in the new tile shower, but did not tell the crew or supply the trim, so they had to remove some of the tile that they had just installed.  The trim was added, but poorly.The tile work overall was, at best, amateurish.  Tile still needs to be sealed. A tile bench is too low to be of any help to someone with a disability and it has a sharp corner and sharp edges.  The shampoo niche is not square, and it has a metal border with irregular sharp corners. The crew had prepared dry wall for painting, and laid some floor tile before the electrician came in.  Electrician had to remove some of the new dry wall in order to access the wiring.  The cement for the floor tile had not had time to dry, so when the electrician walked on it, some of the tiles shifted.

The crew appeared to be in over their heads.  When they hooked up the plumbing for the new shower, they reversed the hot and cold water supply pipes, so that when we tried to take a shower in the upstairs guest bath, in order to get hot water we had to turn the faucet to Cold.  Eventually this was fixed.  Cleanup at the end of the day was unsatisfactory, and one day a large empty trash barrel was left in the middle of our bedroom, a wet hoodie was hanging from a door, and a thin film of dust covered every surface in our bedroom. We were never sure when the crew would arrive in the morning or leave at the end of the day. One day of the first week they left for good at about 2:00; the next day they were gone for about 2 hours, leaving us without running water for about 6 hours, and they took a day off, which the contractor told us about belatedly.

When it became clear that the master bath would not be completed by the promised date, my husband told the contractor that he estimated that during the first 4 days, the crew had worked the equivalent of 2 days.  When I added that I'd heard the crew tell their boss that the bathroom would be finished in 5 days, he became irate.  He called me a "Nervous Nellie" several times, said that he was a professional who could not work "under these conditions," and accused me of standing over his crew and listening in on their conversations; neither was true, and in any case the crew spoke to each other in Spanish, which I do not understand.  The contractor said "Nobody in this town does what we do!" and added that they could stop work at that point so we could find someone to finish the job.

On Friday, 11/6/15, the contractor arrived and had a closed-door meeting with the crew in our bedroom.  When my husband went in to check, the contractor promised that the shower doors and toilet would be installed by the end of the day.  I said that I was very disappointed, he said he was disappointed, too, and wanted me to be happy.  When it was clear that I was not happy, the contractor slammed the door as he left.  When the crew left, they had installed the glass shower doors, which do not close at either end, but had not installed the toilet.  And there was another wet hoodie hanging from the door.

On Saturday 11/7/15, my husband sent the contractor an email requesting a meeting to discuss our concerns.  On Monday 11/9/15, the contractor sent an email stating that we should find a handyman to finish the job.  There was no explanation.  He has not  replied to subsequent messages, which included a request that he deliver the shelves to the new linen closet.  We are left with an unfinished bathroom, with no toilet, no sinks, unfinished drywall, and an unusable shower.   And we will have to find someone to finish the job and correct mistakes.