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About us
8 EMPLOYEES. NO SUBS. COST IS A SERV. CHARGE BY THE HR. & BY ESTIMATE FOR EXTENSIVE WORK. NO TRAVEL CHARGE. LICENSE # P121302.
Business highlights
Emergency services offered
36 years of experience
Services we offer
FULL SERVICE PLUMBING, GAS, CERAMIC TILE, BATH & KITCHEN REMODELS AND ADDITIONS.
Amenities
Emergency Services
Yes
Senior Discount
20%
Accepted Payment Methods
- Check
Reviews
1.03 Reviews
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Filter reviews by service
Showing 1-3 of 3 reviews
DANIELE D.
Dec 2005
Plumbing
I question the ethics of a person who takes money and provides no services. The work was not only not up to standard, it was not done at all. I am appalled at the lack of work ethic and would not recommend this company to my worst enemy.
SHAWN O.
Apr 2005
Plumbing
INITIAL MEETING WHEN BRIAN WILLIAMS CAME FOR OUR 8:00 A.M. APPOINTMENT ON 3/31/05, HE WAS LATE ARRIVING AT 9:30 A.M. THE CONTRACTOR WAS SCHEDULED TO REMOVE SHOWER DOORS AT 3:00 P.M. ON 4/11/05 HE DID NOT ARRIVE UNTIL 5:45 P.M.. NEITHER HAD PLACED A CALL IN REGARDS TO THEIR TARDINESS. BOTH OCCASIONS MY WIFE TOOK TIME OFF WORK TO BE AT OUR RESIDENCE. BRIAN WILLIAMS MADE CONTACT WITH US ON 4/18/05 AFTER THE CONTRACTOR HAD CALLED MY WIFE VERIFYING KEY LOCATION AND SHE INFORMED HIM THE CONTRACT WAS CANCELLED. SINCE THAT POINT BRIAN WILLIAMS CLAIMS TO HAVE PLACED A LIEN ON OUR PROPERTY IN THE AMOUNT OF $1203.00 FOR HIS SERVICE PROVIDED (REMOVAL OF SHOWER DOORS AND TILE ORDER SHIPPING & RESTOCKING FEES). BRIAN WILLIAMS HAS ALSO INFORMED US THAT HIS COMPANY HAS WON AN AWARD IN A REMODEL MAGAZINE AND HE RECEIVES OVER 150 CALLS IN A DAY FOR HIS SERVICES THEREFORE HE CAN'T RETURN ALL CALLS. PERSONALLY I THINK 1 WEEK IS A RIDICULOUS TIME FRAME TO WAIT FOR A CALL BACK FROM A 24 HOUR PLUMBER.
MAX D.
Jun 2004
Plumbing
MULTIPLE CALL BACKS; HANDLES NOT PROPERLY ALIGNED ON FIXTURES, DISRUPTION IN WATER SUPPLY TO REFRIGERATOR AND KITCHEN WATER DISPENSER, 3 SEPARATE LEAKS IN THE SHOWER/JACUZZI TUB RESULTING IN CEILING DAMAGE BELOW, WHICH HAD TO BE REPAIRED, TERMINATED LINE FROM HVAC IN ATTIC INTO THE WALL RESULTING IN ADDITIONAL LEAKS. ULTIMATELY, I HAD TO HIRE ANOTHER PLUMBER FOR $900 ADDITIONAL COST TO FINISH THE JOB. THE DRAIN IN 1 SINK WAS INSTALLED IMPROPERLY AND HE HAD TO COME BACK THREE TIMES TO FIX THE PROBLEM. IT WAS FIXED TO MY SATISFACTION ON HIS THIRD TRY. OCCUPYING OUR DEN AND UNWRAPPING OUR FURNITURE WAS DELAYED BY AT LEAST SIX WEEKS DUE TO THE PROBLEMS ASSOCIATED WITH THIS PROJECT. WHEN HE CAME BACK TO FIX PROBLEMS, HE WOULD BILL ME ADDITIONALLY.
Response from BRIAN WILLIAMS PLUMBING INC
"OUR COMPANY WAS CONTRACTED BY THEIR GENERAL CONTRACTOR WHO WE DISCOVERED AT A LATER DATE WAS NOT LICENSED. WE INITIALLY WERE HIRED TO INSTALL GHROHE FIXTURES. THE "MEMBER" THEN FOUND NUMEROUS PROBLEMS WITH THE HOUSE WHICH HE HIRED US TO REPAIR, WHICH SHOULD INDICATE HIS APPROVAL OF OUR INITIAL WORK. THE MEMBER WAS INFORMED BY US TO NOT TURN THEIR HOT TUB ON UNTIL THE APPROPRIATE GROHE PARTS WERE RECEIVED TO REPLACE THE DAMAGED FIXTURES. HOWEVER, THEY DID IN FACT TURN THE FIXTURES ON, WHICH RESULTED IN LEAKS WHICH CAUSED CEILING DAMAGE. OUR WORK WAS COMPLETED IN AN EXPEDITIOUS AND SATISFACTORY MANNER. PROBLEMS AROSE DUE TO DECISIONS MADE ON THE MEMBER''S PART. WE WORKED NUMEROUS OVERTIME HOURS, WHICH WE DID NOT CHARGE, TO ENABLE THEM TO MOVE INTO THEIR HOUSE IN A TIMELY MANNER. IF THE WORK WAS NOT SATISFACTORY, THEN WHY WOULD THE MEMBER ALSO HIRE US TO COMPLETE WORK ON HIS OTHER HOME? THE WORK WAS COMPLETED THE FIRST OF MAY, AND WE HAVE YET TO BE PAID."
BEVERLY D.
Feb 2003
Plumbing
THE WORK WAS HORRIBLE, AND ALL OF THE WORK HAD TO BE REPLACED BY ANOTHER COMPANY. OUR FIRST GENERAL CONTRACTOR RAN OFF WITH OUR MONEY, WE PAID HIM AGAIN, AND HE FAILED TO SEE THE PLUMBING PROJECT THROUGH TO ITS COMPLETION. EXTREMELY UNPROFESSIONAL.
Response from BRIAN WILLIAMS PLUMBING INC
"ALTHOUGH THE GENERAL CONTRACTOR RAN OFF WITH THEIR MONEY, OUR COMPANY STAYED ON TO COMPLETE THE PLUMBING JOB. PERMITS WERE PULLED IN MECKLENBURG COUNTY, AND INSPECTIONS WERE APPROVED BY MECKLENBURG COUNTY PLUMBING INSPECTORS FROM BEGINNING TO END. WHEN THE TIME CAME FOR OUR COMPANY TO BE PAID FOR THE WORK COMPLETED, THE MEMBER TOLD US TO FIND THE GENERAL CONTRACTOR TO GET OUR MONEY. WORK WAS COMPLETED SATISFACTORILY IN DECEMBER 2002, AND OUR COMPANY HAS YET TO BE PAID. COMPLAINTS FROM THE MEMBER DID NOT BEGIN UNTIL WE TRIED TO COLLECT OUR PAYMENT THROUGH ATTORNEYS."
HOLLY J.
Sep 2002
Plumbing
unknown
Response from BRIAN WILLIAMS PLUMBING INC
"CUSTOMER DID NOT WANT TO PAY THE DEPOSIT TO DIG FOR THE WATER LINE. EQUIPMENT IS VERY EXPENSIVE TO RENT. IT IS OUR POLICY TO RECEIVE AN ADVANCED DEPOSIT ON WORK TO BE DONE IF LARGE EQUIPMENT IS NECESSARY TO RENT FOR THE JOB."
Licensing
Bonded
Insured
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FAQ
BRIAN WILLIAMS PLUMBING INC is currently rated 1.0 overall out of 5.
Monday: 7:00 AM - 5:00 AM
Tuesday: 7:00 AM - 5:00 AM
Wednesday: 7:00 AM - 5:00 AM
Thursday: 7:00 AM - 5:00 AM
Friday: 7:00 AM - 5:00 AM
BRIAN WILLIAMS PLUMBING INC accepts the following forms of payment: Check
No, BRIAN WILLIAMS PLUMBING INC does not offer free project estimates.
No, BRIAN WILLIAMS PLUMBING INC does not offer eco-friendly accreditations.
No, BRIAN WILLIAMS PLUMBING INC does not offer a senior discount.
Yes, BRIAN WILLIAMS PLUMBING INC offers emergency services.
No, BRIAN WILLIAMS PLUMBING INC does not offer warranties.
BRIAN WILLIAMS PLUMBING INC offers the following services: FULL SERVICE PLUMBING, GAS, CERAMIC TILE, BATH & KITCHEN REMODELS AND ADDITIONS.