Body Works Plus LLC
About us
Body Works Plus is an award-winning auto body shop and collision repair center in Uptown Charlotte, NC. As a family owned and operated, private business, our focus is on providing the best in customer service in conjunction with high quality repairs. That’s why we have hundreds of positive online reviews, and have been awarded the Spectrum Award for Excellence in Customer Service, an A+ rating from the Better Business Bureau, and the Angie’s List Super Service Award 7 years in a row. No auto body shop in Charlotte provides superior results, better customer service, or more timely repairs. We stand behind every collision repair 100% with a Lifetime Warranty*. Our body shop utilizes 11,000 square feet of indoor space and has room for 100 vehicles at a time. We work with most insurance companies and are proud to provide all services on non-insurance or self-pay work as well. Located in Uptown Charlotte since 1995, positioned near the Plaza Midwood neighborhood in NoDa, Body Works Plus repairs vehicles from across the entire Charlotte metro area and beyond.
Business highlights
28 years of experience
Services we offer
Body repair, major/minor collision.
Accepted Payment Methods
- CreditCard
Reviews
4.875 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 3% | ||
| 4% | ||
| 0% | ||
| 1% |
Showing 1-25 of 75 reviews
Wendy N.
Nov 2017
We were extremely happy with the finished product.
Response from Body Works Plus LLC
"Thanks you for your business, and the excellent review."
WILLIAM S.
Jun 2017
Excellent, excellent service,quality, and value. I've used Body Works Plus a number of times. Consistently, they provide excellent service, fair prices, and astonishing repair quality. The process can be best described as easy, friendly, helpful, courteous, and honest. They really go out of their way to treat you well. They are very helpful in dealing with insurance matters. They are very helpful in helping you understand the work that needs to be done, the time frame to complete the work, and sound friendly advice as to how to navigate your situation. Honestly, I can't say enough good things about this business. They are simply really good at what they do. You bring your damaged car to them, worried about how things might turn out, and you leave there completely thrilled that your car looks great, the process was as easy as it gets, and feeling like you got the best possible deal.
Response from Body Works Plus LLC
"Thank you for your continued business [Member Name Removed]!"
Beth C.
Mar 2017
It went horribly. 1) It took 5 weeks and 2 days, which is completely unacceptable. Although communication was nearly impossible, because they never answer their phone, when we asked when it would be ready, we were given days such as next Monday, early next week, the end of next week, and on and on. 2) One of the reasons we were told it was taking so long is because they were going to attempt to find used parts to keep costs low. (The car is a 17-year-old Lexus and was in very good shape before the collision.) The original estimate was around $2900. Fast forward to today, when it was finally ready, and we get socked with a bill of over $4000. An email with the bill explained they weren't able to get good used parts. Were we given a heads-up on this? No! Never at ANY time were we told there was an issue with the parts so the bill would be astronomically higher. So if they were using new parts, why the 5 weeks and 2 days to repair it? Who knows?!? Maybe we would if they ever answered their phone. I can't for the life of me figure out how these people got good ratings or even how they stay in business. They are absolutely horrid and l would never recommend them. I did not give a grade for quality because l have not seen the car, but based on the remainder of my experience with them, my expectations are set low.
Response from Body Works Plus LLC
"We are sorry this is your opinion of your experience, in which we brought your 17yr old vehicle back from a TOTAL LOSS condition.. This is most definitely a one sided view, and we choose not to air our differences in public. Your vehicle was safely repaired back from total loss condition, at your request, in the most timely, cost effective manner there was utilizing only quality parts that were available. We do answer our phones, we do have a voice messaging system, we do return calls and emails, and we do stand behind the quality of our work."
WILLIAM S.
Oct 2016
Very well. Brian and his team handled most of the insurance matters and kept me well informed of the process. But most importantly to me: they took the time to do the repair correctly. This isn't a turn em and burn em type of shop. This is a thoughtful professional process aimed at repairing your vehicle correctly while reasonably managing your expectations. Seriously, my truck looks brand new!
Response from Body Works Plus LLC
"Thank you for the excellent review, and understanding that unlike many of our competitors, our focus will always be on quality over quantity."
Todd F.
Jul 2016
unknown
Response from Body Works Plus LLC
"Thanks for the business [Member name]!"
Courtney D.
Jul 2016
WONDERFUL!! This was my second time - repeat customer!! I was in another accident, but this time it was my insurance company involved instead of the other person's. I didn't trust taking my car to anyone but Brian at Body Works Plus. For the second time, Brian and his staff exceeded my expectations! I am very cautious about where I take my car to be worked on..PERIOD. However, for the second time, I felt like I was leaving my car with family at Body Works Plus. I NEVER had any doubt that when I dropped my car off, it was going to look like a million bucks when I got it back (like new and detailed!). The staff at Body Works Plus did all of the negotiating with my insurance, and I felt like they were the ones on my side making sure that the highest quality parts and products were used. Brian himself kept me informed the whole way, which made me feel like my car mattered to them. It wasn't just like an assembly-line repair shop like I have experienced elsewhere. Body Works Plus, you have a forever customer in me! This will be my only choice for body work in Charlotte!
Response from Body Works Plus LLC
"Thank you for the excellent review, and your commitment as a "forever" customer, although we hope you do not need our services too often!"
Raymond C.
Jul 2016
unknown
Response from Body Works Plus LLC
"Thank you for the excellent score!"
Teresha B.
Jul 2016
unknown
Response from Body Works Plus LLC
"We are sorry that this is your opinion of our shop. We do stand by our collision work with a guarantee, and will address any concerns that you have regarding the work that we were paid to perform. As of the last meeting with our co-owner, he did evaluate your concerns, and advised that your son's vehicle was due for maintenance items as a result of its high mileage. Unfortunately we cannot be responsible, as these were not included in the original collision repair, and would be routine mechanical maintenance items, usually performed at a dealer or service center."
Jane T.
Apr 2016
I cannot say enough good things about this company and Brian Davies. I am a widow with no family nearby and I had never been in an accident before, so when my car was hit by another driver I had no idea where to go to have repairs done. The situation was made even more stressful because I was undergoing treatment at the time for a serious health issue. This could not have happened at a worse time for me. I chose Body Works Plus because of the excellent reviews and the AAA recommendation. Someone was definitely watching out for me when I did. Mr. Davies could not have been any nicer. He went over my car noting all the damage and explained how he thought it should be repaired. He was thorough, professional and honest and I knew without a doubt that I could trust him. Because of his extensive experience dealing with the various insurance companies, I knew he'd be sure my claim was treated fairly. When the repair work on my car was finished, I felt too sick to pick it up that day. I then got a call saying that if it would be helpful, Mr. Davies would bring me my car and drive my rental car back. Not only did he bring me my car, which looked almost brand new, he also brought me some instant soup he thought would be easy to fix and taste good! I am still overwhelmed by the kindness shown to me not only by Mr. Davies, but by Sherrie, his receptionist. When the accident happened I was unable to reach my own insurance agent and was clueless as to what I should do. Sherrie patiently answered all my questions and could not have been more helpful. I seldom ever make recommendations but I can recommend Body Works Plus with no reservations and I wish them continued, well deserved success.
Response from Body Works Plus LLC
"Thanks for taking the time to post your review, we appreciate the business!"
Lynda S.
Jan 2016
unknown
Susan F.
Jan 2016
Brian and his team did a fantastic job on my car. My car has a difficult paint job, a 3 stage candied finish, and they matched it exactly. They went above and beyond with the repairs, discovering some issues that were from a prior accident and fixing them while they were working on my car without additional cost to me. I walked out feeling great because not only did the car look fantastic, but after reviewing everything the shop had done, I was confident that it was safe and had been brought back up to the standard it was at when new. Thanks Brian!
Response from Body Works Plus LLC
"Thanks for the great review, it was our pleasure."
Courtney D.
Nov 2015
Brian Davies bent over backwards and did everything he could to make sure that my car was put back in the same condition that it was in before somebody hit it. He was a true professional and made a terrible situation pleasant by treating me with the utmost care and customer service while my car was at his shop. I had a terrible experience with the hit and run driver's insurance company. My car was only 6 weeks old when a woman backed into it in a parking lot. Her insurance company was a nightmare to deal with and gave me the run-around for months and all the time refused to repair my car to the condition it was in before the accident. I felt completely re-victimized by the insurance company. Brian stood up for me from the beginning and negotiated with the insurance company on my behalf to get my car fixed the way it should be and to the utmost quality. Brian and Body Works even detailed my car before returning it to me. I would highly recommend Body Works Plus to everyone I know and would use them again for my car or future cars. Brian and his staff are extremely professional and courteous, and I felt very safe and secure leaving my car there while it was repaired. His staff even coordinated with the rental car company to make sure that my rental car was dropped off and picked up right from his shop. Thank you Body Works Plus! This was the best Thanksgiving Day present!
Response from Body Works Plus LLC
"[Member Name Removed], thank you for the business and kind words, Yes, some insurance companies can be very difficult to deal with, that's why its important to choose a shop with "YOUR" best interests in mind, not one that is "APPROVED" by the insurance company. Team Body Works Plus"
J R.
Nov 2015
unknown
Response from Body Works Plus LLC
"J, thanks for the validation. We don't believe that we "lost" a job by evaluating your vehicle correctly, thus resulting in a total loss, we believe in handling business correctly, which will result in positive reviews, and future business. Team Body Works Plus"
Joe T.
Nov 2015
, I have had It went about a 4 out of 10. Here are the reasons.
Body Works did "2" elements of repair, one was an insurance claim paid by the person who hit me. The second was was a "self pay" by me. There was the problem issue.
On the self pay work, several thing s occurred that were NOT impressive.
1. And the most important, when the owner was giving me the estimate, I show him two areas that needed attention , in addition to the specific scratches on the roof and side morrow that were to be repaired for what I considered at fairly stiff price $1,160.00. The two areas I show him were some minor key marks under the mirror that was to be repaired and the other a scratch on the rear bumper.
Now, I had had a fair amount of auto repair experience in my 72 years so I did not just ride in. I have a decent knowledge of what can be touched up with minor work and what requires real repair.
Bottom line, before I picked up my unit after (3 weeks) the owner called me and suggested that I "repaint" the rear bumper for an additional $400+?. I declined.
End of story, when I picked up my car I noticed three things.
!. The car had been wash the day before I picked it up and was now full of dust (not a big job to wipe it down before delivery)
2. The two small requests I had made during the initial estimate were not touched. When I asked about the rear bumper the owner admonished me "I called you and told you you should have it repainted" ignoring the fact that during the estimate process he responded to me with this "no problem, we will catch that for you.
3. When I deliver the car to get the work done, i8 specifically requested that they get some quotes to repair some rim damage on my Audi A7. Their response was definitely. After two weeks in the shop I inquired about the rim quotes etc. They forgot.
Having been a CEO of several publicly held companies in the service businesses, I fell in this case it was a situation of the owner ATTEMPTING TO SHOVE as much volume through the system without giving his customers the personal attention they deserve at his prices.
Thank you for listening.
Body Works did "2" elements of repair, one was an insurance claim paid by the person who hit me. The second was was a "self pay" by me. There was the problem issue.
On the self pay work, several thing s occurred that were NOT impressive.
1. And the most important, when the owner was giving me the estimate, I show him two areas that needed attention , in addition to the specific scratches on the roof and side morrow that were to be repaired for what I considered at fairly stiff price $1,160.00. The two areas I show him were some minor key marks under the mirror that was to be repaired and the other a scratch on the rear bumper.
Now, I had had a fair amount of auto repair experience in my 72 years so I did not just ride in. I have a decent knowledge of what can be touched up with minor work and what requires real repair.
Bottom line, before I picked up my unit after (3 weeks) the owner called me and suggested that I "repaint" the rear bumper for an additional $400+?. I declined.
End of story, when I picked up my car I noticed three things.
!. The car had been wash the day before I picked it up and was now full of dust (not a big job to wipe it down before delivery)
2. The two small requests I had made during the initial estimate were not touched. When I asked about the rear bumper the owner admonished me "I called you and told you you should have it repainted" ignoring the fact that during the estimate process he responded to me with this "no problem, we will catch that for you.
3. When I deliver the car to get the work done, i8 specifically requested that they get some quotes to repair some rim damage on my Audi A7. Their response was definitely. After two weeks in the shop I inquired about the rim quotes etc. They forgot.
Having been a CEO of several publicly held companies in the service businesses, I fell in this case it was a situation of the owner ATTEMPTING TO SHOVE as much volume through the system without giving his customers the personal attention they deserve at his prices.
Thank you for listening.
Response from Body Works Plus LLC
"Thank you for your review, we continually monitor feedback so we may improve our customers experience. We welcome the opportunity to make any necessary corrections to your repair, please call the office to discuss with the owner. In addition, we encourage those reading this to read our many other reviews from extremely satisfied customers, whom have enabled us to achieve the Super Service Award 5 years in a row."
Nicole T.
Aug 2015
Body Works Plus made this process easy. From helping to arrange a rental car, to working with insurance, to keeping me informed on the status, Sherri and Brian took great care of both me and my car. They were able to take care of both an insurance claim repair and a personal repair at the same time, itemizing the differences and working with both myself and insurance every step of the way. They even detailed the car after it was repaired. Granted, the repairs took longer than expected, but this was held up by the insurance company needing to come do a second appraisal. Nonetheless, I would highly recommend Body Works Plus!
Response from Body Works Plus LLC
"[Member name removed], thanks for the positive review, and understanding the fact that the insurance company delayed your repair, not us. Team Body Works Plus"
Felicia K.
Mar 2015
They are nice and they cleaned your interior. They will say that when I bought my car in and I had forgotten that someone had already aligned my lights. They were high and the color really didn’t match. It was close and you could tell I did a paint job. It was satisfactory but not perfect. They got the part done a short period of time. They were able to order the bumper and got it done. So the time I was ok with. They were responsive and honest.
Stephen M.
Mar 2015
Overall experience was outstanding. Would highly recommend. From quote to pick up was 1-week. That included them ordering, painting and installation. Really exceeded my expectations in every area.
Rodney C.
Feb 2015
Body Works Plus did an outstanding job repairing my son's Camaro. While on leave from the military, he had a minor accident during his last visit home. We had the car taken to Body Work Plus for the repair. They kept me informed during every step of the process and did an outstanding job with the repair. The car looks like new; they even fixed some hail damage that occurred prior to the accident.
The took pride in their work and the customer service was outstanding. If I ever have an auto accident, my car is going to Body Works Plus.
Rodney
The took pride in their work and the customer service was outstanding. If I ever have an auto accident, my car is going to Body Works Plus.
Rodney
Lydia E.
Feb 2015
Dealing with BODY WORKS PLUS was the only positive event resulting from being rear ended.
At the insurance company's request, I took my car in to BWP on a Monday. MeLisa checked me in and called Enterprise, the rental car company contracted by the insurance company. Enterprise came to pick me up, took me to their faciility on 9th Street and put me in a Jeep Patriot that smelled extremely musty. A couple of days later, I stopped by BWP to check on the progress of my repairs. While there I commented to MeLisa about how badly the Jeep smelled. Brian, the owner, came out from behind a partition and immediately got involved: he called Enterprise and interceded for me - long story short, I got a replacement vehicle. Brian's willingness to go a step beyond in providing personal service is commendable! During that same visit Brian took me to the repair area, showed me my vehicle under repair and told me that they had found hidden damage beyond what the insurance appraiser had noted. The service area was clean and well lit and the personnel very professional. As an added bonus, a small ding on the side of the car was repaired at no charge! I appreciated receiving daily text messages updates on the repair progress.
My car was cleaned it inside and out prior to returning it to me and repaired to my complete satisfaction. I would recommend BWP.
At the insurance company's request, I took my car in to BWP on a Monday. MeLisa checked me in and called Enterprise, the rental car company contracted by the insurance company. Enterprise came to pick me up, took me to their faciility on 9th Street and put me in a Jeep Patriot that smelled extremely musty. A couple of days later, I stopped by BWP to check on the progress of my repairs. While there I commented to MeLisa about how badly the Jeep smelled. Brian, the owner, came out from behind a partition and immediately got involved: he called Enterprise and interceded for me - long story short, I got a replacement vehicle. Brian's willingness to go a step beyond in providing personal service is commendable! During that same visit Brian took me to the repair area, showed me my vehicle under repair and told me that they had found hidden damage beyond what the insurance appraiser had noted. The service area was clean and well lit and the personnel very professional. As an added bonus, a small ding on the side of the car was repaired at no charge! I appreciated receiving daily text messages updates on the repair progress.
My car was cleaned it inside and out prior to returning it to me and repaired to my complete satisfaction. I would recommend BWP.
Kathleen M.
Feb 2015
Body Works Plus owner Brian Davies and his staff were a pleasure to deal with and our car was returned to us cleaned up, shiny and looking like new.
Bobbie H.
Feb 2015
They coordinated the rental car for me which made dropping off and picking up my car much easier. During the time my car was in the shop I received text messages on the status of the repairs. My car looked great when I picked it up. On top of the required work, i.e.; the paint and windshield they also detailed my car! Including cleaning the haze from the headlights. It was wonderful. This is the second time I've used Body Works Plus and they continue to have outstanding service all around.
Richard D.
Dec 2014
unknown
Stan T.
Nov 2014
I had to turn my lease vehicle in and had some damage to the bumper. Brian quickly gave me a quote and handled the process without any problems. He even picked me up at home to take me back to get the vehicle. I hope I never and to go back to Brian but if I do, I know he'll take care of me...honestly!!! Thanks Brian and crew.
Renee C.
Nov 2014
I had the displeasure of being rear-ended with minor fender damage after having my car for 18 days. The calls/text messages from body shops offering me cash back rebates, lifetime warranties, etc started early the next day.Since this is my pride and joy I didnt want to trust her to just anybody....I did my research (checked Angie's List, Google Reviews, BBB) and decided to use Bodyworks Plus. MeLisa was very patient with my numerous calls/questions and educated me on the process before I brought my vehicle in. Once I received the estimate from the Insurer's body shop (which I was NOT uisng), I took that over to Bodyworks and said a tearful goodbye to my baby and thus began the staking of my car...Bodyworks has a great tool on their website that allows you to track the progress of your repairs...The originally date of my car being completed had been delayed a few days because the painter wasn't satisfied left me frustrated....after all, how hard is it to replace and paint a bumper?....IT WAS WELL WORTH THE WAIT!!! After a thorough inspection of my vehicle, it is AMAZING!!! Looks like it just came off the runway....and was so happy that I hugged my car...Yes, I hugged my car (bear in mind I had only had it for 18 days before it was hit)....While I hope to never have to use their services in the future (it is a bodyshop after all), I would definitly go back should the need arise.
My ONLY takeaway is they have a great tool that allows you to check the status of your repairs online but in my case, it wasnt fully utilized to its potential. It had been a few days after I dropped off my car and no updates so I decided to send a message. MeLisa was very prompt and informed me there was a delay in getting a part, when it was arriving, etc and after we hung up, posted some pictures of the progress of my car (she had no bumper....oh the pain)...
If you have but one place to take your car for repairs......Take it to Bodyworks LLC.....I'm glad I did..
My ONLY takeaway is they have a great tool that allows you to check the status of your repairs online but in my case, it wasnt fully utilized to its potential. It had been a few days after I dropped off my car and no updates so I decided to send a message. MeLisa was very prompt and informed me there was a delay in getting a part, when it was arriving, etc and after we hung up, posted some pictures of the progress of my car (she had no bumper....oh the pain)...
If you have but one place to take your car for repairs......Take it to Bodyworks LLC.....I'm glad I did..
Ann G.
Sep 2014
I had to take my sons car in b/c someone had backed into the hood of the car. They provided everything that was needed and at a timely manner. They are awesome with their service.
Licensing
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FAQ
Body Works Plus LLC is currently rated 4.8 overall out of 5.
Body Works Plus LLC accepts the following forms of payment: CreditCard
No, Body Works Plus LLC does not offer free project estimates.
No, Body Works Plus LLC does not offer eco-friendly accreditations.
No, Body Works Plus LLC does not offer a senior discount.
No, Body Works Plus LLC does not offer emergency services.
No, Body Works Plus LLC does not offer warranties.