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Benjamin Franklin Plumbing Charlotte

Founded 1971 • With Angi since October 2008

4.2

(100) Verified Reviews

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Business Details

Phone Number

Address

8916 Crump Rd Suite 2

Charlotte, NC 28273

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Description

Benjamin Franklin Plumbing in Charlotte provides on time high quality plumbing services at an affordable price. You will never pay extra for emergency service. Contact us for all of your Charlotte plumbing needs from your leaky faucet to installing your new energy efficient tank less water heater

Verified Reviews

A few reviews for this pro...
Write a review
Larry B.
1.0
01/27/2023
Two and a half hours after our scheduled appointment, I call their office. I spoke to someone named Dawn who put me hold to call the plumber. While on hold, I repeatedly heard a message about their on time guarantee so I asked Dawn about when she came back on the line. After pulling up my account and verifying my appointment, she asked if my appointment was for a specific time? That was insulting. Then she said a manager named Shawn was going to call me. He didn't. The sales person who scheduled my appointment called me and tried to smooth thing over. Unless he was able to make it worth the time that I wasted sitting in a house without water all day, I needed to speak a manager. Shawn eventually called me and gave me a lame excuse as to why his plumber was late. If he said the plumber was taking care of his last client and left it at that, I would have understood. He told me that the plumber, who called me because his GPS couldn't find my address, put in my address and it took him to the other side of town. I've owned this house for nearly 20 years. I have never heard such nonsense. Save yourself a headache. Find another plumber. I've attached two screenshots showing the one option they give you to leave a bad comment on their work and the five or six options they give you to leave a good comment. That should let you know everything you need to know about this company.
Description of Work
Two and a half hours after our scheduled appointment, I call their office. I spoke to someone named Dawn who put me hold to call the plumber. While on hold, I repeatedly heard a message about their on time guarantee so I asked Dawn about when she came back on the line. After pulling up my account and verifying my appointment, she asked if my appointment was for a specific time? That was insulting. Then she said a manager named Shawn was going to call me. He didn't. The sales person who scheduled my appointment called me and tried to smooth thing over. Unless he was able to make it worth the time that I wasted sitting in a house without water all day, I needed to speak a manager. Shawn eventually called me and gave me a lame excuse as to why his plumber was late. If he said the plumber was taking care of his last client and left it at that, I would have understood. He told me that the plumber, who called me because his GPS couldn't find my address, put in my address and it took him to the other side of town. I've owned this house for nearly 20 years. I have never heard such nonsense. Save yourself a headache. Find another plumber. I've attached two screenshots showing the one option they give you to leave a bad comment on their work and the five or six options they give you to leave a good comment. That should let you know everything you need to know about this company.
Category
plumbing
Laura B.
5.0
01/25/2023
The technician, Derek, was professional and addressed several issues with professionalism and made each issue right. I would recommend Benjamin Franklin.
Description of Work
Annual tankless hot water service, water pressure and change out cartridges in two faucets.
Category
plumbing
Kristin S.
5.0
11/05/2022
Great! Dajan was very professional and responsive to the call.
Description of Work
Revisit on newly installed toilet.
Category
appliance repair, plumbing
Paul F.
5.0
11/02/2022
Good. Jordan is very cooperative and pleasant to work with. He’s patient and made sure that I was satisfied, just as he did when he was here previously.
Description of Work
Tighten commode seats.
Category
plumbing
Paul F.
5.0
10/20/2022
Well. Dave was prompt and worked with me on formulating a plan to restore water in 1-3 days. I had impression from office that work could be done todays
Description of Work
Estimate to remove water heater, reinstall on platform, bring up to code, fix water valve
Category
appliance repair, plumbing, water heater repair
Terri S.
5.0
09/15/2022
They got here within an hour of us discovering the leak. Jason shut off the water to the water heater and drained it.
Description of Work
Emergency call to shut off a leaking hot water heater
Category
appliance repair, plumbing
Chirley G.
5.0
11/24/2021
Service was accurate and quick, technician was professional and explained what required , price quoted was what we paid.
Description of Work
Replacement of shut off valve
Category
appliance repair, plumbing, water heater repair
K Y.
5.0
11/03/2021
Bill did a GREAT job. Will definitely call and request him if we have further plumbing issues.
Description of Work
Replaced a broken and clogged toilet
Category
appliance repair, plumbing, drain cleaning
bob B.
5.0
09/02/2021
RB Hauchum knows his plumbing !!!!!*****
Description of Work
Drain line from kitchen sink blockage
Category
plumbing, drain cleaning
Rich P.
5.0
08/11/2021
Mike did a great job. I would definitely use him again. 325.00
Description of Work
Water heater repair
Category
appliance repair, plumbing, water heater repair
Barbara A J.
4.0
05/19/2021
Did a good job, but the price of the service way to high.
Description of Work
Plumbing and Disposal
Category
plumbing
Kim D.
5.0
05/11/2021
Very respectful and knowledgeable. Even when project did not go as planned.
Description of Work
Repair broken sewer line
Category
appliance repair, plumbing, sewer cleaning
JACK B.
5.0
04/30/2021
Jack Charretzz did a great job. Would hire again.
Description of Work
Repair outdoor water line
Category
appliance repair, excavators, plumbing
Greg M.
5.0
03/17/2021
Quick, used a camera to verify. I thought a little pricey given they provide no warranty. No conclusion since no roots or blockage material was returned from the bit and then no evidence was visible on the camera. Still, give them an A for responsiveness ... I had called another well-advertised service (they are local as well) and they could not get here until next day but glad I called Benjamin Franklin plumbing.
Description of Work
Drain cleanout. Main line.
Category
sewer cleaning
James H.
5.0
11/17/2020
Great job, Mike Fisher did a excellent and professional Job. Would use him again if the need should arise.
Description of Work
Unclog bathroom sink
Category
appliance repair, drain cleaning
Kysha H.
5.0
11/01/2020
It went great! Travis, understood the problem, did a great job explaining what needed to be done, and fixed the problem in about 20 minutes!
Description of Work
Repair a pipe that an appliance co left exposed under my sink when installing a dishwasher.
Category
appliance repair
Ralph C.
5.0
10/05/2020
It was a tight space very satisfied
Description of Work
Replacement of float
Category
appliance repair, wells
Dan E.
5.0
08/05/2020
Russ did a good job to make sure we were happy with the installation.
Description of Work
Toilets reset after Flooring installation.
Category
appliance repair, plumbing
Alice W.
5.0
07/27/2020
Adam Wahl was excellent. He was professional and detailed out the problems and remedies for pipe replacement with alternatives in scheduling and layouts also provided to best meet our schedule and budgeting needs.
Description of Work
The pipes need to be replaced as are 20 yrs old and starting to leak.
Category
appliance repair, plumbing
Marian T.
5.0
07/10/2020
He recommended a new hot water heater but I don’t have $3300. Because of the COVID-19 my work has been part time..great job though
Description of Work
My polite keeps goin out after you guys had replaced it with a new
Category
appliance repair, water heater repair
Vee S.
5.0
05/19/2020
Mike Fisher was EXCELLENT! He was on time and explained the issue thoroughly as he was working. He answered all of my questions! I would highly recommend Mike to anyone needing plumbing services!!
Description of Work
Leaking Toilet
Category
plumbing
Alex V.
5.0
03/13/2020
Great service, Ismail’s on time, work performed exceeds expectations.
Description of Work
Replace faucets in bathroom
Category
plumbing
Alex V.
5.0
03/03/2020
Great customer service, knowledgeable with years of experience. I would request Ismail if additional service is needed!
Description of Work
Plumbing, in bathroom 21 years old and began to leak at sink. Both sinks needed service.
Category
plumbing
Brian W.
1.0
06/11/2018
AVOID – OVERCHARGED AND TAKEN ADVANTAGE OF. I hired this company to install a backwater valve in my basement to help with an issue I was having with my main house drain. I agreed to the quote not knowing how big the job would be or what was involved. After the work was completed, I realized that the parts cost less than $100 and that the installation took about one hour. I was home and watched them complete much of the work myself. I was charged $2,000, which included a service call / trip fee and a warranty. After subtracting those costs and the cost of the parts, that left around $1,700 that I paid for about an hour of labor. I emailed the general manager the next day, who was not very responsive. It took four weeks for him to send a supervisor to my home to review the job, after which the GM offered me a $250 credit. I was not satisfied with that amount, and emailed the GM one more time with pictures of the job so he could see it for himself (attached). He did not respond to me after that. I was happy with the service technician and the quality of the work, but being charged that much for the labor is completely absurd. Even if you add in the time spent consulting me at the beginning, traveling to the parts store, eating lunch, etc. - none of which should be included since I paid a separate trip charge - that's still a ridiculous amount. Save your money, avoid the hassle and find a different plumbing company to work with.
Description of Work
Install backwater valve on main drain line
Category
plumbing
Dan M.
5.0
06/05/2018
Initial Job: Replace water main between street and house. Follow-up Jobs: Water heater flush & increase PSI at street for the house. Adam, the plumber for my account, was great. He showed up exactly ok time with his whole team, his explanations were friendly and informative, he told me exactly what would happen and in what phases, and it went that way from start to finish. I felt very comfortable with the entire project. He also gave me his personal cell phone number, and told me if anything was wrong I could always contact him day or night directly to come look into it. It was customer service you don’t get too often but wish you did. I would be more than happy recommending them to anyone!!!
Description of Work
Initial Job: Replace water main between street and house. Follow-up Jobs: Water heater flush & increase PSI at street for the house.
Category
plumbing, water heater repair, drain pipe

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    Business Highlights

    Emergency Services OfferedEmergency Services Offered
    Plumbing
    Water Heaters
    Appliance Repair
    Drain Cleaning
    Sewer Cleaning
    Excavating
    Drain Pipe Installation
    Bonded
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Ask for Details
    Eco-Friendly Accreditations
    Yes
    Payment Options
    Check, Visa, MasterCard, American Express, Discover
    Senior Discount
    10%
    Emergency Service
    Yes
    Warranties
    Ask for details

    Services Offered

    General Plumbing Services - Water Heater, Kitchen Faucet, Toilet, Lavatory, Kitchen Sink, Garbage Disposal, Bathroom Faucet, Valves, Instant Hot Water Dispenser, Drains, Clean Out, Hot Water Circulating Pump, Drinking Water Device, Flush Valve, Washer Replacement Hoses, Leak, Hose, Septic Tanks, Outdoor Hose Bib & Vent Stack.

    Services Not Offered

    Ask for details

    Frequently Asked Questions & Answers about Benjamin Franklin Plumbing Charlotte

    How is Benjamin Franklin Plumbing Charlotte overall rated?

    Benjamin Franklin Plumbing Charlotte is currently rated 4.2 overall out of 5.

    What days are Benjamin Franklin Plumbing Charlotte open?

    Benjamin Franklin Plumbing Charlotte is open:

    Sunday: 12:00 AM - 11:30 PM

    Monday: 12:00 AM - 11:30 PM

    Tuesday: 12:00 AM - 11:30 PM

    Wednesday: 12:00 AM - 11:30 PM

    Thursday: 12:00 AM - 11:30 PM

    Friday: 12:00 AM - 11:30 PM

    Saturday: 12:00 AM - 11:30 PM

    What payment options does Benjamin Franklin Plumbing Charlotte provide

    Benjamin Franklin Plumbing Charlotte accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover

    Does Benjamin Franklin Plumbing Charlotte offer free estimates?

    Ask Benjamin Franklin Plumbing Charlotte for details on free project estimates.

    Does Benjamin Franklin Plumbing Charlotte offer eco-friendly accreditations?

    Yes, Benjamin Franklin Plumbing Charlotte offers eco-friendly accreditations.

    Does Benjamin Franklin Plumbing Charlotte offer a senior discount?

    No, Benjamin Franklin Plumbing Charlotte does not offer a senior discount.

    Does Benjamin Franklin Plumbing Charlotte offer emergency services?

    Yes, Benjamin Franklin Plumbing Charlotte offers emergency services.

    Are warranties offered by Benjamin Franklin Plumbing Charlotte?

    No, Benjamin Franklin Plumbing Charlotte does not offer warranties.

    What services does Benjamin Franklin Plumbing Charlotte offer?

    Benjamin Franklin Plumbing Charlotte offers the following services: General Plumbing Services - Water Heater, Kitchen Faucet, Toilet, Lavatory, Kitchen Sink, Garbage Disposal, Bathroom Faucet, Valves, Instant Hot Water Dispenser, Drains, Clean Out, Hot Water Circulating Pump, Drinking Water Device, Flush Valve, Washer Replacement Hoses, Leak, Hose, Septic Tanks, Outdoor Hose Bib & Vent Stack.