B & E Air Conditioning and Heating, Inc

"[member name removed], thank you for your kind words. We try hard. For you we will be there first if anything ever goes out on your AC or Furnace. B&E remembers our customers that give us A good name. You will always be at the top of our list for specials, repairs, or if you just want to call us and talk. If one of my call taker tell you to wait ask for Eddie. Thank you for your Business Eddie B."

"[member name removed], Thank you for your Kind words. I will tell my Tech you liked him. On these hot days it helps motivate the guys. B&E wants your business, and we want happy customers. Thank you for doing business with us. Our family's thank you to. Eddie"

"[Member name removed], thank you for being a long time customer. We try hard to get you our best. We work hard at the shop doing training on old and new equipment. We sent out Installers and Techs to Classes at Carrier and Trane. We have a training room at the shop to keep our employees informed on the latest equipment, and tools so we can be ahead of our composition. Thank you for using B&E Air and Heat. We know you can use other people. So we try to stay ahead of the 2 men and a truck. Call us anytime. We want your Business Eddie"

"[member name removed], sorry the motor was out of balance. This happen in my opinion because Trane, Carrier, and all of the people that make the furnace, Coils, AC units buy there parts from China, Mexico, and third world country's If it was made in the USA small stuff like this would not happen. B&E hires only US citizens. We drug test. We have a lab and work room at the office to train our installers and Tech's to do the best job. So we can overcome a motor that is not balanced. Just like my New Ford Truck the Chip in the Key would not sink with the truck so it would not start. More China cheap parts. But i will say thank your for your business. We want you to get on our Service Maintenance Plan. Called the PPSA B&E comes out 2 time a year to keep the equipment working they way it should for many years to come. We thank you for your trust and work you gave us. We try hard. Eddie"

"Sorry that you feel that 2 trips to your house and give you service first before non-service contract customers and no overtime charge on Sat and Sunday calls Is not worth the $179.00 per year. We have not changed our Service Contract price in 10 years. It should be about $100.00 more per year. It cost $7000.00 more today then 10 years ago for a New Truck. Gas is up from 10 years ago. We haft to pay our service Tech's More then 10 years ago. Our Insurance on liability, Trucks, building, and health has doubled in 10 years. The cleaning products have doubled in 10 years. Our price for algae treatment for your drain lines cost $120.00 we give it free to contract customers, the price to clean the Condenser coil on the AC unit If we come out to a non-contract customer is $80.00 per cleaning. You get this free. Our check list brings your equipment up to factory fresh condition, so your power bill you can save Hundreds of dollars just on your power bill. We just fixed a Heat Pump where the strip heater was running all the time. The non-ppsa Customer had to pay Duke Energy $606.00 for just 1 month because a mouse shorted out the strip heater causing it to run all the time. We put and spray for pest to stay away from your unit. The point in a service contract is for you to buy something from B&E so we can make a living. The service contract (PPSA) is a loss for us. If my service Tech's do not sell you anything B&E loses money on 2 trips a year. I would be happy for you to be a pardner in our company. We will sell you shares of B&E if you believe we a making a killing. For a 10% share in the company i proposal to sell you 10 % of the company for $100,000.00 and we will pay you 10% of the profit every quarter. We could use the cash and its a great investment. Give me a call and talk to Eddie. We would like all our 916 contract customers a share in the company. But the price of the contract is the normal cost for 70% of all the HVAC company's In Charlotte. Morris is $18.00 a month or $216.00 a year. Sometimes a HVAC company will give you a 1 year new customer special for $99.00 and then the next year raise it to Charlotte average of $169 to $229.00 per unit. Most of the bigger company's will fire tech's if they do not average $400.00 on every visit they make on service contracts. Why? Because we all lose running a Man down the road doing 4 to 5 calls and not making any sells on Ad on's like a UV germ killer that sells for $395.00 or capacitors at $189.00. For 30 years we have heard it all but only 10% complain on high prices? So why not buy a stake in the company. We would like you input on what price we can charge to stay in business. Thanks for your input but high prices after great on time service you must walk in our shoe's to set the price on what we charge. In my shoes I see we are losing over $100.00 a year unless you buy something. So i hope my service tech's treated you fair, Lisa in the office said you were a great customer. Owner Eddie Burkhalter"

"Thank you [member name removed]. You have been a great long time customer. If all my customers had a great Personality like yours the world would be a much better place. Service Business is hard, Having labor show up on time, making sure the Trucks are ready to go. Making sure the office gets the calls on the right date. We try hard. Thank your for your kind remarks. Call us anytime. Eddie Burkhalter"

"Thanks for the review. The job was a easy job that the customer made hard. Reading the installing instructions to my men. They put the same Gas Pack we installed for you over 100 times this year. The job was $6200.00 not $7000.00 . I should get a check for the extra $800.00 soon. lol Furthermore, the contract you have with B&E says You need to buy a maintenance program. The same one you have been on from 2009. If you do not get the PPSA service there is no Warranty on the new equipment. For us to honor our Warranty you must let B&E service the System 2 times per year. If not the Warranty is good for only 1 year parts and labor. Per our agreement and B&E extended warranty policies. This has not been done yet. We will sent you another letter. This is the 3 time we tried to contact you .The City Inspector passed the job said it look great. We are the experts. We are sorry you did not like our work. Paul our service manger came to make sure you were happy. You told him you were happy. Your are 4 months behind on the PPSA Maintenance. I will give you 30 more days before we void the Warranty. Thank You."

"Thanks, Mickey worked on your unit that you have not changed a filter in for years. I give you a F for not changing your filter. It took him 1/2 of his day to clean your nasty furnace and coil."

"Thank you for the kind words. Its been a rainy summer. We have pushed the schedule back and forth to get to our customers. Thanks for being friends for so long. Thank you for your business. Thanks for the good review. Eddie"

"Yes we had a employee that was with B&E for many years. He had some problems at home that he started bringing to work. We tried. But after getting to many complaints on his attitude we had to let him go. He worked for us over 10 years so we gave him many brakes. His knowledge of the job was no problem. He was smart. We parted friends. B&E got lucky and Hired Paul, a 20 year Army Veteran also hired Mickey that has Nate training, and 20 years of experience with HVAC business. So sometimes it work out for the good. We are like a good Football team now. Ready for the Superbowl. Thank you for doing business with B&E we try Hard. If you need us we will help in any way. Eddie"