Audio Video Specialties

Some of the absolute worst customer service I ever experienced in my life. They take multiple days if not a full week to respond to any form of communication (email or phone) and refuse to actually call the customers. The hassle it takes just to schedule and contact them is already ridiculous but if you have any questions after the service, good luck. We had to use this company as it was connected to our builder but if we had any choice I would choose any other company besides this one.

Tim and team did an excellent job with the installation of the Sonos system and TV's. The installation team was very professional and creative in providing a solution for XM Radio to play longer than 7 hours. Tim made a special trip to provide any additional training that might be needed on the Sonos system, was very helpful with questions or issues we experienced.

AFTER PURCHASE OF A BOSE LIFESTYLE 38 SYSTEM FROM THE CONCORD MILLS MALL BOSE STORE, WE ENCOUNTER PROBLEMS WITH THE STORE'S CONTRACT INSTALLER. THE STORE'S INSTALLER WAS TO COME FROM RALEIGH, BUT DESPITE A SCHEDULED TIME, FAILED TO SHOW. WHEN HOME SPECIALTIES, A BOSE DISTRIBUTOR IN CHARLOTTE, WAS CONTACTED, MR MARKS CAME TO THE HOUSE, ASSESSED THE INSTALLATION AND SCHEDULED THE WORK. THEIR INSTALLATION WAS PROFESSIONAL WITH FULL WIRING OF THE GREAT ROOM FOR HOME THEATRE SOUND. THE CONNECTORS TO THE BASE UNIT AND CONTROLLER ARE THROUGH WALL MOUNT PLUG IN OUTLETS AND ALL WIRES ARE CONTINUOUS UNLIKE THE BOSE SUPPLIED WIRE LENGTHS THAT MUST BE CONNECTED VIA CONNECTORS TO MEET EXTENDED LENGTHS FOR FRONT AND/OR REAR SPEAKERS. WE WOULD RECOMMEND FOR ANYONE WHO WISHES TO BUY A BOSE LIFESTYLE SYSTEM AND HAVE IT WIRED INTO THE HOUSE TO CONTACT HOME SPECIALTIES. WE WISH WE HAD CONTACTED THEM INSTEAD OF BUYING FROM THE BOSE STORE. THE INSTALLATION WOULD HAVE BEEN LESS EXPENSIVE.