Andrew Roby General Contractor Inc

They did a great job, the6y were able to be creative with the older home and accomplished what we wanted to be accomplished.

Very well.

Very satisfied. They designed and built a very nice bedroom, including a dormer window with window seat, and a spa-like bathroom. The process went extremely well from start to finish, and I am very pleased with the addition. Everyone I dealt with at Andrew Roby was very professional, always courteous, and highly skilled in their job. The price was definitely more than I originally anticipated, but the quality of the workmanship, and the peace of mind of having very trustworthy and professional people to deal with made it worth the cost to me. They stayed on budget, and finished slightly early. They are perfectionists, and they made sure all subcontractor's work was done to my satisfaction, and at times, I was o.k. with the work, but my AR project manager was not satisfied, so he had them come back and correct some flaws that I had not noticed. I highly recommend, and am using them for additional projects at my home.

unknown

We are selling our home of 16 years in Ballantyne.  Deferred maintenance was a problem. From my first contact to the present day, I could not have been more happy with the services and personal attention Alex gave us. All the workers were professional and personable, and ON TIME!  Alex answered my phone calls, and paid attention to all my concerns.  He really listened and helped me find ways to save money and still make the house beautiful.  I would strongly recommend your company to anyone needing construction work.  Thank you for making a difficult situation much less stressful!

I was very impressed from start to finish, excellent communication regarding some unforeseen problems discovered during work, discussing any changes to estimates resulting from those discoveries, still kept cost slightly below original estimate, completed in timely fashion and appropriately supervised workers.

Once they got to our home, the work itself was done well and those that performed the work were professional and helpful.  The work supervisor, Buddy was very helpful and accomodating. Really enjoyed working with him.   My frustration came in with the project manager.  I reached out around June 19th or so.  Didn't hear anything from anyone so I emailed again on June 26th. Finally met with him on or around July 11th.  Duirng that time, we had made some changes but didn't get the estimate on the work until Aug 12th with an apology for the delay.  Going back to the emails, I think I have 6 "apologies for the delay" emails.  Work finally began on or about Sept 1.  Adjustments needed to be made to the bill but I never got the new invoice.  I had to reach out in November to get the final. I received the final invoice in December. 
I again reached out to Andrew Roby for siding work.  Reached out in January, sent some pictures to the project manager and never heard back until March at which point I finally received an invoice on additional carpentry repair that was done in December  .  At that point I told them to never mind and informed him that I would no longer be using them.
While I do appreciate the work they did and the work was done well, the overall responsiveness by the project manager made me go elsewhere.  I got the feeling that the handy man work I was asking for may have been too small for this company, in which case, they should have mentioned up front.  If you don't mind waiting forever for things to happen, you'll be happy.  Again, the work itself was done well and the folks that came out were great.

This contractor is every woman's dream.  I work full time, and every day I came home to more progress and no mess!  They clean up after themselves each and every day, install barrier curtains at all entries into other parts of your home.  Construction debris left outside is picked up within a day or so.  They bring a Porta-Jon to your property, so no one is using your private bathrooms.  Very few days passed without some work being done on the project.  The estimate did not include unexpected rot around our four kitchen windows.  Drew Devine, the project manager, brought a window company expert to our house and, after determining what brand and style of replacement windows we wanted, gave us an accurate estimate for the windows and labor.  This was the only change order to our original estimate.  Drew mistakenly assumed we wanted windows with grilles to match the remaining windows in our home.  We did not because we use plantation shutters in our kitchen windows and had removed the grilles from the old windows.  He ordered the windows with grilles, but immediately fixed the problem by ordering replacements and not charging us for the mistake.  He admitted that he should have asked.  A few minor mistakes were made during the three-month process but, in every instance, Andrew Roby bent over backward to rectify the errors and satisfy us with the end result.  Charles Elkins, the executive superintendent, even took my nineteen-year-old plantation shutters to his personal property and spray painted them to look brand new.  He installed new hardware and saved us hundreds of dollars by doing so. 

I can't say enough about the quality of work done by this contractor.  You may get a lower bid, but you will not find the quality or level of customer satisfaction anywhere else.  My husband has always done our remodeling projects since he built our house in 1981, so he was very, very particular about the standard of construction and painting.  Even he was impressed!  The carpentry was superb!  Rob installed sills and trim that totally changed the look of my kitchen and made it look incredibly nicer!

This contractor remodeled my boss?s kitchen last year, so I hired them on her recommendation.  I have my dream kitchen as a result!

This has not been my first time using him. They are very personable and even though things don't go the way that they are supposed to go at the beginning, he is anxious to please and will work with you to try and get things the way that you want them ultimately.

I had a personal recommendation from somebody. My interactions with them were good and the work they did turned out very good.

After receiving the report from a structural engineer, I began interviewing contractors to do the recommended repairs. The more contractors I interviewed the more questions and confusion I had. Who understood the core issues, could explain them to me, could push back against the structural engineer for clarifying data? Who could I trust? I turned to a trusted contractor who'd worked on a neighbor's house. He volunteered to review the proposals I'd received. (The repairs I needed were not in his line of work.) None of the proposals had the detail he'd expect. He recommended Andrew Roby Contractors.

My first call was a day or two before Christmas and I got a prompt response. Although away for the holiday, the representative worked with my deadline (and I with his vacation) and we scheduled an appointment for later that week. Throughout the project, I worked with with project manager Drew Devine. New in his career, Drew was professional, polite, articulate, motivated, attentive, thorough and persevering. He honored my many questions and sought answers. Still learning, he asked if he could bring a construction veteran to look at the house and consult. Ron joined him on a visit. His experience and unhurried ease put me at ease. Ron explained what could be explained and acknowledged what couldn't. With a careful choice of words he confirmed my concerns about the structural engineer's work. Ron's professionalism in acknowledging seemingly unprofessional behavior told me I was dealing with someone ethical. That spoke volumes.

The icing on the cake came a day or so later. At Drew's recommendation I called a different structural engineer, Marcel Papineau, to talk about having his company create working drawings. Marcel asked who had come to the house and what the issues were. I told him I was working with Drew Devine and he'd brought a seasoned construction guy named Ron to look over his shoulder. Marcel sounded puzzled, paused, then explained, "Joan, do you know who Ron is? He's president of the company." I like that neither Drew nor Ron traded on Ron's status but rather focused on his experience, which was what was needed. I like that Ron supported Drew as the lead in the contracting relationship. That's leadership.

Looking back, I realize how taxing I must have been with my ongoing questions and time-consuming interest in details. Yet Drew and his colleagues were unfailingly respectful and patient. Andrew Roby Co. is not inexpensive. The way I see it, I paid extra for fine construction results and pro-active communication in the process.

They were on time and did a good job quickly.

Andrew Roby coordinated a lot of work for us. Everything has gone very smoothly. I would highly recommend them for ANY size job. They did a great job with their work.

Slow to respond and did not finish total expected job. Called and they came back to finish.

They did the work in the whole fall of 2009. They listened to our needs and worked with us. They paid attention to detail and cleanliness. They probably could have planned the timing of the project a little more efficiently. They provided quality work and this was the second renovation we've used them for.

There was something wrong and they made sure we were well satisfied.

This company was a little slow to respond to an initial request for services. Once the job began, they were very responsive. They replaced a cracked wooden door and installed interlocking weatherstripping and replaced dormer siding and rotten wood on fascia. The painters that they used were very meticulous. They did an absolutely excellent job. I have not seen craftsmanship in carpentry or painting that equals theirs in over 20 years of living in Charlotte. All the workers involved were very professional and polite.

He has a very good reputation. He does very good work. He does a lot of work on high-end homes. As far as I know, he still has a good reputation. He is competitive. I will use him again in the future.

positive experience overall

See above.

It was great. His personnel was very professional. They were punctual and courteous. I was comfortable with them in my home. Their price was fair and I would recommend them to others.

They were very accommodating with any special requests we had. When changes came up during the process they were able to adapt quickly to our needs. They were a great group of people to work with.

I did have other estimates prepared. They fell in between. The gentleman I worked with was extremely knowledgeable (Chris Maynard). A-1 from start to finish. The room is beautiful it is now the best room in the house. I wish the rest of the house had that much attention to detail devoted to it. I would hire again in a heartbeat.

Representative showed up a little late for the estimate. Carpenter arrived as scheduled and completed the project in two days. He was very pleasant and cleaned up after the job. The room looks very nice.

All personnel were efficient, masterful, and had a great sense of humor; particularly Charlie Lew the supervisor. They were very reasonably priced. AAA.