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Andersen Heating & Cooling
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
Andersen Heating and Cooling has been in business since June 1984. We proudly serving Charlotte and the surrounding areas. Our focus is on homeowners and meeting their comfort needs. We are family owned with 24 employees. We provide service, maintenance, and replacements for residential equipment. Free estimates and financing is offered for residential heating and air conditioning replacements.
Business highlights
Emergency services offered
41 years of experience
Services we offer
Heating & air conditioning. Maintenance, replacement & intstallation. Ductwork repair & intstallation. Full system design & installation for new residential homes., service
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.6101 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 11% | ||
| 4% | ||
| 2% | ||
| 5% |
Showing 1-25 of 101 reviews
B J.
Apr 2023
I have used Andersen Heating for many years. I know them to be professional courteous and knowledgeable. Heat Pump service can be challenging. They offer an excellent price/value and they know their heat pumps. I bought a service contract after several years of horrible service from multiple other contractors and Andersen came in analyzed the problem and fixed it. It was not a new pump but gave me many years of great service after the repair. When I added on to my home, I called Andersen and Jake Andersen was awesome. He listened to what I needed and advised me on options and helped me choose the best fit. They exceeded my expectations. Thank you Andersen!
Gloria F.
Jul 2022
After 18 years I had the worst Andersen Tech to show up. I have been getting 2 routine maintenance checks every 6 months for years. This Tech apparently felt I needed to replace my units/furnace. They are older, but working just fine to my satisfaction. Immediately after the Tech left my AC units started working improperly & not cooling my home. Instead of calling Andersen back as I normally would, I randomly chose & called another company to check my units 3 days later. That Tech immediately noticed that the Andersen tech had left the breaker off on my upstairs unit, causing it to blow only hot air. Therefore, the downstairs unit was trying to cool the entire house & the house was not reaching the temp I had it set on. The units ran approximately 24 hours a day. The Tech also found that the exhaust pipe was left off the furnace. A picture was taken of furnace. This could release carbon-monoxide when it came time for me to use heating. I believe this was done by the Andersen Tech to cause me to purchase 2 new units and furnace sooner rather than later. I no longer have any trust in Andersen! As of today, about 6 weeks later, my old units are still keeping my home cool.
VASANT A.
Mar 2021
Professional service, good value, on time, knowledgeable people, cleaned up worksite after the job was done. Jake analyzed my problem, gave possible solutions and we agreed to choose most practical solution (Did not push expensive option). Dalton and Shawn (install crew) came on time and did a great job. Dalton walked me through what work was completed and where the new items were installed. Impressed with quality, punctuality, good value and overall professional service. Will hire again if needed.
Catherine G.
Jan 2020
They were very professional and just very honest.
Response from Andersen Heating & Cooling
"Thank you for taking the time to let us know how we are doing and for trusting your home to Andersen Heating and Cooling for all your HVAC needs."
Laura S.
Apr 2019
After living in Orlando, FL for thirty-two years, and working with the same A/C vendor for all of that time, finding a new one upon our move to Charlotte three years ago was at the top of the "to do" list, and we found that relationship with Andersen Heating & Cooling. I met with four different A/C & heating vendors and was most impressed with Andersen, so much so that we entered into a maintenance contract with them (which we had done with our prior vendor and strongly recommend). Our current unit was 12 years old and patched together we knew it wasn't long for this world. This past Friday, April 26th, Andersen installed a new Lennox unit in our home. The entire process was flawless and exceeded our expectations. Jake and Faiz were a great team. They phoned in the a.m., letting us know they were en route. They covered our floors and rugs to protect them from dirt and debris. They worked hard and non-stop for well over six hours straight - period. It's so easy to gripe and complain when something goes wrong, but we seldom take the time to shout out "kudos!" when something goes right or better than we anticipated Prior to departing, everything was clean and tidy. The unit was up and running and the difference was night and day in the home's humidity level alone. Jake demonstrated the thermostat and answered all of our questions. He even took us outside to point out how quiet the unit is. And this WAS important to us as our guest bedroom is on the other side of the wall where the outside unit is located. We couldn't be more pleased and truly, that is how we have felt about Andersen since their first visit to our home three years ago. We learned a long time ago that finding a good A/C and heating company is as vital as finding a good mechanic or doctor. You don't want to be making that kind of decision under pressure, especially when your equipment isn't working. Four thumbs up!
Response from Andersen Heating & Cooling
"[Member Name Removed], thank you so much for your time in letting us know how we are doing as well as other Angie's List members. We are grateful you chose Andersen Heating and Cooling and we will always strive to go above and beyond to meet your needs. Thank you for being a loyal customer and choosing us for all your HVAC needs. We look forward to serving you years to come."
Lois W.
Jun 2018
The service went very, we found that the price was very competitive, since it cover additional 2 visit on the fall and springtime, They actually met all our expectations. Very Professional, they actually removed their shoes when they entered our house, some of the workers wore a shoe cover even.
Response from Andersen Heating & Cooling
"Thank you for taking the time to let us know how we are doing. We are happy that you are part of our Preferred Maintenance Program. We appreciate you and thank you for choosing Andersen Heating & Cooling for all your HVAC needs."
Robert R.
May 2018
Last September, I had Andersen Heating and Cooling come and do routine maintenance on my furnace to get it ready for the winter. My A/C had been serviced that spring and was working fine. Andersen showed up and went to work on the furnace which is located in my attic. I went into my office to work on drafting a plat leaving him alone to do his job. He came to me later and showed me what appeared to be a leak in my A/C. He claimed it was there when he opened it up to look inside. His opinion was an expensive part needed replacement with a price of over $2200 including labor. This technician is unlicensed and unqualified to do mechanical work involving repair, replacement or installing the equipment he services. I let it go until this spring when I needed A/C again. I had the person who installed the system 3 years ago come and look at it for a second opinion. There was no leak and had never been one. All it needed was a Freon recharge and cleaning. No repairs or replacements needed. All professions or trades that require licenses have activities that don't require licensure. It is standard procedure so people right out of school can get the experience required to take the licensure exam. It is common. However, the technitian that installed my system used to work for Andersen. He didn't last one day. They tell applicants they can make $50k-$60k a year with $80k possible at a job that pays $12/hr. The only way to make the kind of money they promise is to sell and make commissions. Andersen trains new hires to lie to customers and even vandalize their machinery to make sales. The guy who installed my system quit and said "I kind of like to sleep at night". I will never have a maintenance contract again and advise anyone who has one to get a second opinion before replacing anything expensive especially if nothing is wrong before they get there. If you know any first time buyers or anyone considering a maintenance contract you might advise them to consider this.
Response from Andersen Heating & Cooling
"Thank you for leaving a review. As we have mentioned to you previously we would like to send out a manager to take a look at our diagnosis. We do have a video from the technician that shows a small to medium size leak on your condensing coil. You have declined our offer to send out a manager but that offer still stands if and when you change your mind."
John B.
Nov 2017
Andersen was the builder's choice of installing the HVAC units in home in 2006. I kept them as my annual maintenance service and have been Extremely Pleased and satisfied with their service and professionalism. This includes the Technicians, Customer Service and Management at Andersen. On 11/15, Anderson Technicians, Omar and Elvis replaced the original units with New Lenox products. The work was done in a very timely manner; the technicians did an outstanding job with the installation and cleanup. My wife and I were extremely please with the work that was done and so far, extremely pleased with the Lenox Heaters. I am happy to be a reference for Andersen if requested. Jack Beaty - 803-547-8950
Response from Andersen Heating & Cooling
"Thank you Jack for the kind words and your loyalty. We hope you enjoy your new Lennox units and we really enjoyed working with you! We hope you and your family has a wonderful and Merry Christmas! Thank you for choosing Andersen Heating and Cooling for all your HVAC needs."
David B.
Oct 2017
They are a bit expensive for this maintenance.
Response from Andersen Heating & Cooling
"Thank you for taking the time to review us and for trusting your home to Andersen Heating & Cooling."
Frank K.
Sep 2017
...
Response from Andersen Heating & Cooling
"Thank you Mr. [Member Name Removed] for taking the time to review Andersen Heating & Cooling. We value your opinion and thank you for choosing Andersen Heating & Cooling for all your HVAC needs."
Robert B.
Sep 2017
I use them for my personal air conditioning. I used them for 20 years. That's an annual service.
Robert B.
Jul 2017
The service was excellent and professional.
Response from Andersen Heating & Cooling
"Thank you for the great review! We value you and appreciate the time to give us a good report. Thank you for choosing Andersen Heating & Cooling for all your HVAC needs."
Thomas B.
Jun 2017
We pay a yearly contract. We've been going back to them, we've been using them for 20 years. It is expensive, yeah. They're on time. They show up when they say, and they do the stuff they say they'll do. There is usually one worker who comes to do the work. They make sure that things are nice and tidy when they are finished with their work.
Response from Andersen Heating & Cooling
"Thank you for the kind words. We value your feedback and appreciate your loyalty! Thank you for choosing Andersen Heating & Cooling for all your HVAC needs."
Cora B.
Apr 2017
unknown
Response from Andersen Heating & Cooling
"Thank you Ms. [Member Name Removed] for choosing Andersen Heating & Cooling for all you HVAC needs. We value your feedback!"
STEVEN C.
Apr 2017
Annual inspection
Response from Andersen Heating & Cooling
"Thank you for your review and choosing Andersen Heating & Cooling for all your HVAC needs!"
DAVE O.
Mar 2017
.
Response from Andersen Heating & Cooling
"Thank you for the feedback and for choosing Andersen Heating & Cooling. We value you as our customer."
Ken H.
Mar 2017
unknown
Response from Andersen Heating & Cooling
"Thank you for the review Mrs. [Member Name Removed] and for being a loyal Andersen Preferred Maintenance Customer."
Allen P.
Mar 2017
unknown
Response from Andersen Heating & Cooling
"Thank you [Member Name Removed] for choosing Andersen Heating and Cooling!"
Len N.
Nov 2016
I've been using them for years.
They've always came when they said they were coming, they call ahead of time let you know they are on their way and they've always sent very qualified, very friendly people and they take care of it and if I've ever had any issues they come back and don't charge me anything for any tune up pipe work, if it's something major obviously they're gonna charge you. They've always been very responsive.
They've always came when they said they were coming, they call ahead of time let you know they are on their way and they've always sent very qualified, very friendly people and they take care of it and if I've ever had any issues they come back and don't charge me anything for any tune up pipe work, if it's something major obviously they're gonna charge you. They've always been very responsive.
Response from Andersen Heating & Cooling
"Thank you for the feedback and for choosing Andersen Heating & Cooling for all your HVAC needs."
Beverly S.
Nov 2016
They were excellent. We are very happy with their services. I have a service contract with them. They come out right away when we need them. We intend to use them again.
Susan B.
Oct 2016
.
Susan B.
Oct 2016
The A/C stopped blowing cold air so they added freon. They installed the unit on a new construction and at first we used them for warranty work but we have continued to use them since. We've used them for 14 years.
Response from Andersen Heating & Cooling
"Thank you for choosing Andersen Heating & Cooling for all your HVAC needs."
Anthony M.
Oct 2016
unknown
Response from Andersen Heating & Cooling
"Thank you for choosing Andersen Heating & Cooling for your HVAC needs. We value you as our customer."
Linda S.
Aug 2016
Great. Always more expensive than these seniors would like, but such is life.
Response from Andersen Heating & Cooling
"Thank you for the feedback and we value you as our customer!"
Catharine S.
Aug 2016
unknown
Response from Andersen Heating & Cooling
"Thank you for choosing Andersen Heating & Cooling for all your HVAC needs."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Andersen Heating & Cooling is currently rated 4.6 overall out of 5.
Andersen Heating & Cooling accepts the following forms of payment: CreditCard
Yes, Andersen Heating & Cooling offers free project estimates.
No, Andersen Heating & Cooling does not offer eco-friendly accreditations.
No, Andersen Heating & Cooling does not offer a senior discount.
Yes, Andersen Heating & Cooling offers emergency services.
No, Andersen Heating & Cooling does not offer warranties.