Ameritrust is a nationally recognized financial services company headquartered in Charlotte, North Carolina.
Ameritrust differentiates itself from its competitors by offering innovative products and superior customer service, with quick response, accuracy and speed. At a time when the industry has undergone many changes, the company’s leaders continuously look for new opportunities while expanding current operations.
In order to provide high quality service to our customers, Ameritrust has adopted best practices.
Customer Obsession:
Treat all customers with respect; return phone calls and emails promptly.
Communication:
Educate customers about the loan transaction; assist with decision-making and identify what to expect going forward; inform customers about loan status and loan products in a timely fashion.
Partners:
Work with lenders who meet Ameritrust®‘s stringent requirements, including integrity and confidentiality.
Quality:
Each loan will meet Ameritrust® guidelines to assure quality products; provide mortgage products that meet individual financial needs; we take steps to identify and eliminate fraud in our mortgage products.
Privacy and Security:
All loans are subject to the Ameritrust® privacy and security policy; at no time will we sell or rent our customer lists.
Training:
All employees attend university-style training to support our vales of personal growth and to equip our employees to provide the best service and quality loans.
Process and Procedure:
Ameritrust® ensures the most stringent procedures when processing a loan; each loan is assigned to a team which moves the loan through the process.
Culture:
Ameritrust® employees work in a family-friendly environment; our employees are customer obsessed.
Business highlights
30 years of trusted experience
Services we offer
The 30-year fixed-rate mortgage The 15-year fixed-rate mortgage Balloon mortgage The adjustable-rate mortgage (ARM) Hybrid ARM Two-step mortgage Convertible ARM Payment-option ARM The 2/28 adjustable-rate mortgage Mortgages allowing interest-only payments Low- or no-documentation loan Loans with pre-payment penalties Buydown mortgage
Ameritrust told me they could do my mortgage based on the information I gave them. This turned out not to be the case on two separate occasions. On both occasions I paid for appraisals ($450 each) with assurances from them that they could close the loan based on the information that I gave them. This last process lasted over 6 weeks of them changing the conditions and asking for more and more documentation in order to establish lines of credit. At their request, I gave them copies of my Duke Energy payment history, my verizon wireless payment history, my Sears charge card payment history, two years of rent payment history, three purchase and sales agreements for the same property! Plus all the standard documentation such as W2s paycheck stubs and disclosure statements. I have a FICO score in excess of 700, 2 credit lines-one for a car and one for a credit card. Both lines have low balances and perfect payment history. I feel that Ameritrust was careless with my time and money. Untruthful and misleading. And in the end, I didn't even get a call from a manager assuring the process was sound. In my opinion these guys are shady. And I will never do business with them again-ever!
Description of Work: Since I tried to get a mortgage there years ago, I was in their database. So they contacted me. Stating they had looked at the previous loan they tried to do for me and that they thought they could make it happen this time. They asked for and reviewed a litany of documentation and ordered an appraisal. Semi-processed the loan, then presented me with a totally different loan scenario that wasn't even close to beneficial to me and my family.
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Service Categories
Mortgage Companies
FAQ
Ameritrust is currently rated 1 overall out of 5.
Monday: 8:30 AM - 6:00 PM
Tuesday: 8:30 AM - 6:00 PM
Wednesday: 8:30 AM - 6:00 PM
Thursday: 8:30 AM - 6:00 PM
Friday: 8:30 AM - 6:00 PM
Yes, Ameritrust offers free project estimates.
No, Ameritrust does not offer eco-friendly accreditations.
No, Ameritrust does not offer a senior discount.
No, Ameritrust does not offer emergency services.
Yes, Ameritrust offers warranties.
Ameritrust offers the following services: The 30-year fixed-rate mortgage The 15-year fixed-rate mortgage Balloon mortgage The adjustable-rate mortgage (ARM) Hybrid ARM Two-step mortgage Convertible ARM Payment-option ARM The 2/28 adjustable-rate mortgage Mortgages allowing interest-only payments Low- or no-documentation loan Loans with pre-payment penalties Buydown mortgage