Ameritrust

Ameritrust is a nationally recognized financial services company headquartered in Charlotte, North Carolina. Ameritrust differentiates itself from its competitors by offering innovative products and superior customer service, with quick response, accuracy and speed. At a time when the industry has undergone many changes, the company’s leaders continuously look for new opportunities while expanding current operations. In order to provide high quality service to our customers, Ameritrust has adopted best practices. Customer Obsession: Treat all customers with respect; return phone calls and emails promptly. Communication: Educate customers about the loan transaction; assist with decision-making and identify what to expect going forward; inform customers about loan status and loan products in a timely fashion. Partners: Work with lenders who meet Ameritrust®‘s stringent requirements, including integrity and confidentiality. Quality: Each loan will meet Ameritrust® guidelines to assure quality products; provide mortgage products that meet individual financial needs; we take steps to identify and eliminate fraud in our mortgage products. Privacy and Security: All loans are subject to the Ameritrust® privacy and security policy; at no time will we sell or rent our customer lists. Training: All employees attend university-style training to support our vales of personal growth and to equip our employees to provide the best service and quality loans. Process and Procedure: Ameritrust® ensures the most stringent procedures when processing a loan; each loan is assigned to a team which moves the loan through the process. Culture: Ameritrust® employees work in a family-friendly environment; our employees are customer obsessed.