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Alpha Canvas & Awning Inc
Metal Awning or Patio Cover Installation and Replacement, Metal Awning or Patio Cover Repair, Fabric Awning or Patio Cover Installation and Replacement,
About us
14 employees with no subs. Charges by the job. Travel charges apply for anything over 50 miles(pro rated).
Business highlights
42 years of experience
Services we offer
Awnings
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.324 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 4% | ||
| 0% | ||
| 4% | ||
| 13% |
Showing 1-24 of 24 reviews
Lauren W.
Jun 2020
Our roof leaks every time we have a heavy rain. They stopped out 2 times to inspect the area of the leak and it still leaks. My warranty is now over and I am not getting emails or phone calls returned. My name is Peter Wetzel and this is my business account on Angies List.
Response from Alpha Canvas & Awning Inc
"We manufactured an awning for Mr. [Member Name Removed] and installed it in December, 2018. We took care of this complaint almost a year ago in May of 2019 and resealed the awning to the wall. We made another trip out later during a rain storm to verify the seal was still in tact. Our installation tech brought this to Mr. [Member Name Removed]'s attention and suggested he have a general contractor check an issue with water coming in behind the siding. This is not a warranty issue."
Gregory L.
Jun 2020
TLDR Awning was measured incorrectly and rain water pours into the covered space. Doesn't return phone calls. Alpha Canvas installed an awning for our backyard patio and must have been measured incorrectly because when it rains the water pours into the covered space (basically, it was made too short / the projection was calculated incorrectly). We contacted the company about the problem within the 1 year warranty period). After several unreturned phone calls and unsatisfactory email exchanges, they offered to charge us more to install a gutter along the front edge of the awning to alleviate the problem (an unacceptable proposal). We were finally able to get a company representative to come over to look at the problem. He was not constructive in this dialogue, but said he would have their engineer look at the problem. Over 1 month later, after we had to follow up several more times, they came back with the same idea of installing the gutter. In addition to the fact that we are living with a product that does not function as intended/expected (the awning that was replaced did not require an unsightly gutter to function appropriately), the customer service experience trying to get this problem rectified has been abysmal.
Response from Alpha Canvas & Awning Inc
"Alpha Canvas installed Mr. [Member Name Removed]'s awning in June, 2019. We were called 3 months ago, right before the cover-19 outbreak. We have responded to all calls, emails, and made an actual visit to the home to discuss their issue with the awning. We have not received an answer to our last email sent last week and were surprised to see this review. We let Mr. [Member Name Removed] know that this is not a warranty issue. The awning was ordered, manufactured, and installed as approved in writing by Mr. [Member Name Removed], in 2019. The awning has been verified to have been made as approved. The awning overhangs the edge of the covered space in question by several inches. During hard and windy rainstorms, rain running off the awning gets blown into the covered patio. Awnings are fantastic for shade and weather protection, but they do not keep horizontal rain from coming into a space during bad weather. We offered a solution to help the water runoff and offered to do it at cost. I'm sorry you are not happy with the size of the awning that you purchased and would have loved to have helped solve your issue in a reasonable way. Customer service is very important to us!"
Ann D.
Sep 2018
My awning began falling apart before the 5 year mark. We were happy with our first Alpha awning that we purchased in 1998, but our latest Alpha awning installed in 2013 has a seam coming apart (4-foot-long and growing) and water now leaks through, even though the fabric is still in very good condition. We contacted the company right away and sent detailed photos. The new manager was unconcerned, actually saying “you should be glad that it lasted that long.” He stated that he would try to repair it if we PREPAID the $418 estimate but also made it clear that they are NOT making any guarantees on how it will FIT or LOOK afterward or whether it will CONTINUE to LEAK. We asked for at least a discount, which was shouted down with a “no!” We asked to speak with the family that owns the company; we were told they are not involved in the day to day operations any longer leaving us with this manager as the only point of contact. During the last conversation we had with him he demanded we decide immediately whether to accept his proposal; when we wanted more time to discuss he then angrily stated he would not be repairing it and abruptly hung up. We were never rude to him; we only asked him to stand behind their work and do something more to make it right. We would really appreciate if someone from the company would reach out to help restore our awning as well as our confidence in this company.
Ryan M.
Jul 2017
This project went as smooth as anything could possibly go. I hired them to replace an existing awning cover and replace my poles with new 3'' poles. Every step of the process was wonderful and I can't say enough about how much I enjoyed working with this company. Greg was our salesperson and was extremely professional and responsive. He actually did what he said he was going to do which I find to be difficult to find these days. Jen was extremely helpful when we made a color change and her opinion really paid off. Once the canvas was ready to be installed, the crew that came was extremely professional and efficient. They didn't leave a speck of trash and the awning looks great! The entire organization was 1st class and I would HIGHLY RECCOMEND them to anyone. We had a couple other companies come out and look at the canvas and they couldn't hold a candle to Austin. Greg was by far the most responsive, professional, and knowledgeable salesperson. They were priced fairly and just a joy to work with.
DARRELL B.
Jun 2017
salesman was super great and professional. office help little confusing guys installing were super good at there job. very professional, polite, fast, and did a very good job Would use again
Response from Alpha Canvas & Awning Inc
"Thanks so much for the nice review! Enjoy your awning!"
Susan M.
Aug 2016
I decided to call them on last week to repair after seeing the "tear" had gone from 3 inches to almost 10 inches or so. The awning was too high for me to examine, so I knew something was wrong, but I could not come close enough to see what was the problem as the awning is on the second story. So, this week, I called Alpha Canvas for the first time since installation in 2009. I told the woman answering (Samantha?) that I needed someone to come and look at the awning. She told me that they had a $170 service call. I asked her if they were a franchise or a family owned business. She told me they were locally owned. I told her that I would not pay that amount and that she needed to speak with her supervisor and call me back. She called me back the next day and told me that "given I was a good customer", they would do a service call for $95. I said ok, knowing of course, that if you sell a product, you should AT LEAST have enough interest in the products you sell to what to know WHAT is wrong with your product. So, today, 3 men arrive from Alpha...two seemed to be high school aged brothers and another older man who was clearly not the boss. When I questioned the younger man, he had repeatedly had no answer for what the issue was..he clearly was clueless....then the older man gets on a ladder and discovers that the awning rod had black duck tape on both ends that was serving no function and he pulled the duck tape off. I commented that this must have been packing tape on the rod that their installer NEVER removed when installing the retractable awning. SO, in 1 minute, he pulls off the duck tape. AND, I realizing that I have just paid $95 dollars to have someone pull off duck tape that they should have pulled OFF at installation, I asked the younger guy to grease the awning joints, which he did by spraying WD40 - something I could have done myself. SO, in my opinion, they should have done this FREE of charge as it was their mistake. I paid them ONLY because I had agreed to pay them in advance. I would NOT recommend this company to anyone. Service after the sale is critical and this company does not provide that.
Response from Alpha Canvas & Awning Inc
"Mrs. [Member Name Removed] purchased a Sunesta Retractable awning with a custom black powder coated frame in 2009. In good faith and in honor of her being a repeat customer, we reduced our rate at her request. We are always interested in helping customers requesting help with past purchases and I believe we demonstrated this according to Mrs. [Member Name Removed]'s own words. Retractable awnings are not packaged with duct tape nor are they ever shipped with tape attached to the framework. She requested we come repair a tear in the fabric of the awning. The installers stopped by and found there was no tear in the fabric, which was strange, especially since she described it to have grown from 3" to [Member Information Removed]"?? While up on the ladder, the installers noticed a small piece of tape sticking to the framework, and offered to remove it, which they did at her request and also oiled her joints as well. I'm really not sure why she would call us out for a nonexistent tear and then complain that we charged her a reduced trip rate of $95 of which she only paid $85. It is very costly to put guys in a truck and send out to check for nonexistent tears. We do not manufacture Sunesta Retractable awnings, we were a dealer at the time. The awning fabric was not under warranty for tears 7 years after installation; we do not offer lifetime warranties. We at Alpha pride ourselves in offering the best customer service in the awning industry hands down. It's a shame Mrs. [Member Name Removed] found it necessary to speak derogatorily about our crew who by the way are highly trained individuals, young yes, but NOT high school students. Sometimes, you can't judge a book by it's cover, but they are also very respectful and well mannered, even the older gentleman. Yes, they are brothers because we are a third generation small family owned business, which we are proud of. They were there to try and help solve a reported problem. We are dedicated to helping all customers fairly to the best of our ability, but sometimes you do all that you can and it's not enough. We appreciate that she compensated us $85 towards the repair and wish Mrs. [Member Name Removed] nothing but the best, but respectfully disagree with her on this matter."
Suzanne M.
Jul 2016
unknown
Eric R.
May 2016
unknown
LISA S.
Apr 2015
Provided design assistance. Reasonable price, easy installation. Love it!
ANDREW K.
Sep 2014
unknown
Carol M.
Sep 2014
Professional and quick! Big retractable awning moved to a new location. They were fast and friendly and would use them again!
Laurie S.
Jun 2014
John was thorough and job was well done, no complaints. Price was just a bit higher than I had anticipated. Results are very nice.
Nathalie C.
Jun 2014
unknown
Elizabeth F.
May 2014
unknown
William D.
May 2013
In January, my wife and I asked Alpha Canvas to send a representative out to determine what to do with our two awnings that were attached to the rear of our house shading parts of the rear deck. The awnings were starting to separate from the back wall.
Devin Thompson, Alpha Sales and Estimating, stopped by to evaluate the situation. He said that his company could refurbish and re-anchor the awnings but asked what our ultimate objectives were for this space. After listening to our goals, he suggested that Alpha install a new full-deck awning that would be anchored properly into the rear wall of the house. We agreed to pursue this option.
Within a week, Devin designed this awning and sent us a proposal. We accepted his design but told him the installation would have to wait until we refurbished the home's siding. Devin agreed and proceeded to build the awning.
Based upon this spring's weather, the siding solution took until early May. As soon as it was completed, Alpha Canvas reps installed the new awning.
Simply said, the new awning is stunning. It is very well made, is exactly what was designed and promised, and was installed flawlessly. The installation of the awning has essentially created a new outdoor living room.
This project went exactly as hoped for and we are well satisfied with the product, the price, and the installaation. We trust that we will be well satisfied with any future service requirements.
My wife and I highly recommend Alpha Canvas to anyone considering adding an awning to their home.
Devin Thompson, Alpha Sales and Estimating, stopped by to evaluate the situation. He said that his company could refurbish and re-anchor the awnings but asked what our ultimate objectives were for this space. After listening to our goals, he suggested that Alpha install a new full-deck awning that would be anchored properly into the rear wall of the house. We agreed to pursue this option.
Within a week, Devin designed this awning and sent us a proposal. We accepted his design but told him the installation would have to wait until we refurbished the home's siding. Devin agreed and proceeded to build the awning.
Based upon this spring's weather, the siding solution took until early May. As soon as it was completed, Alpha Canvas reps installed the new awning.
Simply said, the new awning is stunning. It is very well made, is exactly what was designed and promised, and was installed flawlessly. The installation of the awning has essentially created a new outdoor living room.
This project went exactly as hoped for and we are well satisfied with the product, the price, and the installaation. We trust that we will be well satisfied with any future service requirements.
My wife and I highly recommend Alpha Canvas to anyone considering adding an awning to their home.
Susan B.
Jul 2008
I had called in a couple of companies who were saying I had to replace the whole thing. But he had this great idea of flipping over the whole awning, so he just flipped it over and repaired it. He saved me so much money.
GENE M.
May 2008
Mr. Riggins came out to the house, measured everything up and made some excellent suggestions on how the awning could fit in the area. We signed the contract and everything was ready for delivery and installation the week he said they would be ready. The installers came out and did an great job putting up the awning. They cleaned up the job site and did a great job. It also cuts down on the heat build up in the living room.
NANCY T.
Mar 2008
From beginning to end, they were good to work with. It's a great addition to our home and has paid for itself time and time again.
ALAN G.
Jul 2007
I particularly liked the explanation of why their service was better than their competitors. I was given a name of a previous customer who was totally satisfied. They told me the awnings would be ready between 4-6 weeks and they were ready right after the 4th week. One of the awnings had been incorrectly measured, when they realized that they took it back and fixed it and had it back to us the next day.
EYDIE F.
Aug 2006
Wonderful, professional, prompt, efficient, and would recommend them again and again. Got what I wanted.
NANCY P.
Apr 2005
EXCELLENT COMPANY. DEBBIE IN THE OFFICE WAS VERY INFORMATIVE. ERIC CAME OUT, GAVE ME AN ESTIMATE, CAME BACK TO TAKE MORE MEASUREMENTS. VERY POLITE, VERY PROFESSIONAL, CAME ON TIME WHEN REQUESTED, INSTALLED THE AWNINGS TWO WEEKS BEFORE I EXPECTED THEM. I AM VERY PLEASED WITH THE COMPANY AND THE SERVICE.
MARY C.
May 2004
THEY SENT SOMEONE WHO I DON'T THINK IS A FULL-TIME EMPLOYEE. WHEN HE PUT THE ORIGINAL FRAME BACK HE WAS NOT HAPPY. THAT WAS THE ONLY COMPLAINT I HAD. AND THIS IS THE ONLY REASON IT WAS NOT STRAIGHT A'S.
Response from Alpha Canvas & Awning Inc
"We only use full-time employees on payroll. We do not use sub-contractors of any kind!"
GARY D.
Oct 2002
unknown
Gary J.
May 2000
ARRIVED ON TIME, VERY PROFESSIONAL. DID NOT TRY TO SELL ME, BUT INSTEAD PRESENTED WHAT THEY HAD TO OFFER BASED ON MY NEEDS. I WAS ABLE TO WEIGH THE PROS AND CONS AND DID NOT FEEL PRESSURED TO MAKE A DECISION.
Licensing
State Contractor License Requirements
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FAQ
Alpha Canvas & Awning Inc is currently rated 4.3 overall out of 5.
Alpha Canvas & Awning Inc accepts the following forms of payment: CreditCard
Yes, Alpha Canvas & Awning Inc offers free project estimates.
No, Alpha Canvas & Awning Inc does not offer eco-friendly accreditations.
No, Alpha Canvas & Awning Inc does not offer a senior discount.
No, Alpha Canvas & Awning Inc does not offer emergency services.
No, Alpha Canvas & Awning Inc does not offer warranties.