Health & Safety Measures
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06/07/2021
Tim M.
Full disclosure. We hired this vendor outside of Angi, because it was urgent, and our insurance could not send anyone right away. The rep who came out, initially said that he thought we didn't have an issue, but then upon examination said that our unit could use a cleaning and may have a small leak. He seemed a little bothered to be there, to be honest. It was a little off-putting. His suggestion was to add Freon to restore cooling, and see how long it took to leak back out. He also sold us on a service program, as our previous program with another vendor has expired. The day after his visit the unit began malfunctioning, turning on and off constantly. Our insurance sent someone to check the issue, and his opinion was that the system had some clogs. I called All City to ask why their agent did not catch this issue. Their rep was very helpful. All City's opinion was that the vendor our insurance company sent had misdiagnosed the issue, and that it was not clogs, but rather too much Freon had been added to the system. Since this, if it turns out to be the case, would be a direct result of their service, we decided to end our business relationship with them at this time. They agreed to a full refund since we were dissatisfied.
Description of Work
Clean and service HVAC
Category heating & air conditioning/hvac
Cost $1,300
Services Performed? Yes
Work Completed On 06/05/2021
Service Provider Response
The thermostat was reading 72 degrees and was set to 65 at the arrival of the tech at the home. After only looking at the thermostat, the tech stated that the temperature was normal for a system to achieve 72 degrees on an 80 degree day. After taking a look at the rest of the system it was determined that the evaporator coil was partially frozen due to a refrigerant leak. The condensate drain line was clogged and the condenser coil was dirty. The findings were discussed with the home owner. The homeowner agreed that the unit needed cleanings and chose the maintenance program to achieve the cleanings and repairs at the best price point. Part of of maintenance program includes clearing of the drains, cleaning the condenser coil and a discounted rate to add refrigerant. The tech took a water hose to the evaporator coil and flushed water over the coil to remove the ice as you cannot charge a system with ice on it. This is where the mistake on our part happened. Apparently there was still ice on the back side of the coil that was hard to see. When the refrigerant was added it was slightly overcharged. It was in normal limits but after running for 24 hours the overcharging cause the pressure switch to intermittently turn the condenser off and on. All city was not informed of the issue as the homeowner has a home warranty and elected to have their yech come out to look at it. The home warranty tech saw the high pressure situation and diagnosed a clogged txv (thermostatic expansion valve) which All City believes is not the correct diagnosis. All City has a warranty that covers all work performed and would of promptly come back out to fix the issue. All city was notified a week later by the homeowner about the issue and offered to come back out free of charge. The homeowner declined and elected to have the home warranty company deal with the issue. Due to the mistake of not seeing the additional ice on the coil, All City promptly issued a full refund of $282.90 which was the total cost of the service.11/20/2020
Felita L.
Courteous service at a fair price. This is the second time I've used this company and each time I've been pleased with their prompt response and efficient manner in which my service is performed. What is going on is explained in simple terms and I never am made to feel like I'm being sold on services I don't need Thanks a million!
Description of Work
Furnace repair
Category heating & air conditioning/hvac
Services Performed? Yes
Hire Again? Yes
Work Completed On 11/20/2020
Service Provider Response
Thank you for leaving us a review. We appreciate it.10/14/2020
David C.
great, the technician was prompt and very polite. He explained everything he was doing in terms of what he was doing and why that was the best way to do the job. We will continue using this company in the future for all our heating and cooling needs.
Description of Work
yearly checkup on our heat pump.
Category heating & air conditioning/hvac
Cost $100
Services Performed? Yes
Hire Again? Yes
Work Completed On 10/13/2020
Service Provider Response
Thank you for allowing us to service your heating system. Looking forward to seeing you in the spring to service your a/c.10/02/2020
Robert F.
Exceptional service and support. Very good pricing and high quality products.
Description of Work
Replace HVACunits.
Category heating & air conditioning/hvac
Cost $18,000
Services Performed? Yes
Hire Again? Yes
Work Completed On 04/01/2020
Service Provider Response
Thank you for allowing us to install our best 20 seer and 18 seer systems in your home. We love when our clients brag about our work. I hope you and your pup enjoy those 2 systems for many years to come!06/14/2020
Craig B.
Technician was detailed in his work and explained everything. Did a great job !
Description of Work
Annual A/C checkup and new wireless thermostat installation
Category heating & air conditioning/hvac
Services Performed? Yes
Hire Again? Yes
Work Completed On 06/12/2020
Service Provider Response
Thank you for taking the time to let us know how we did.04/06/2020
Richard W.
all done system check looks good for another year changed some wiring . good news for once !!!
Description of Work
ac checkup and Freon check
Category heating & air conditioning/hvac
Cost $85
Services Performed? Yes
Hire Again? Yes
Work Completed On 04/06/2020
Service Provider Response
Thank you for the review. We appreciate it.02/18/2020
sally H.
Incredible! I don't often take the time to post reviews, but searched our bank records to find this we are so grateful that Jeff was able to come quickly and resolve a problem that neither our contractor nor our previous heat and air company were able to fix. The contractor's A/C guy wanted to do $2000+ in pipe and vent work to fix a problem that didn't exist. Our regular A/C guy wanted to install an additional system for $4000 because he said we didn't have enough capacity. But Jeff quickly figured out that neither of those were necessary. It turns out that our old A/C company had installed the wrong control board years earlier and the contractor's A/C guy had wired the thermostat wrong. All-told, AllCity saved us thousands of dollars and they were able to quickly return our bedrooms to reasonable sleeping temperatures during a heat wave in late May 2019. We are so impressed that we are moving our maintenance agreement to All City. Thank you Jeff & company and sorry it's taken so long for us to get this review up!
Description of Work
A/C wasn't working strongly enough
Category heating & air conditioning/hvac
Cost $900
Services Performed? Yes
Hire Again? Yes
Work Completed On 05/30/2019
Service Provider Response
We appreciate it very much.09/13/2019
TOM B.
My technician Jeff was very informative and explained my options. I chose to go with repairing the unit and he had it back in service in about an hour. This was my first time using All City Heat & Air and I was satisfied with the outcome. I will use All City the next time I have any HVAC needs.
Description of Work
Repair my 16 year old unit to return it to service.
Category heating & air conditioning/hvac
Cost $738
Services Performed? Yes
Hire Again? Yes
Work Completed On 09/13/2019
Service Provider Response
Thank you so much for the review.03/22/2019
Chris C.
Perfect. On time, quick and provided an honest quote/feedback for optional thermostats. This appointment was part of our additinal membership service so there was no out of pocket cost other than a small monthly membership fee. They have been our service provider for 15 year running over other companies.
Description of Work
Routine maintenance and check-up.
Category heating & air conditioning/hvac
Services Performed? Yes
Hire Again? Yes
Work Completed On 03/21/2019
Service Provider Response
Thank you so much for the feedback! We for forward to another 15 years!12/31/2018
Douglas B.
I needed to have my A/C unit leveled and All City Heat & Air responded to my Angie's List request the same day. They were out at my home the next business day and quickly took care of the job. I was able to pay with my card on the spot after the technician was finished. Everything about the process was efficient and professional. I would definitely hire again for other HVAC needs.
Description of Work
A/C Unit Leveling
Category heating & air conditioning/hvac
Cost $165
Services Performed? Yes
Hire Again? Yes
Work Completed On 12/31/2018
Service Provider Response
Thank you sir much for the review. Good luck on the move!Residential & Commercial Heating and A/C & HVAC System Replacement.
Duct cleaning. Mini-split. Oil service
All City Heat and Air is currently rated 4.8 overall out of 5.
All City Heat and Air is open:
Sunday: 8:00 AM - 8:00 PM
Monday: 8:00 AM - 8:00 PM
Tuesday: 8:00 AM - 8:00 PM
Wednesday: 8:00 AM - 8:00 PM
Thursday: 8:00 AM - 8:00 PM
Friday: 8:00 AM - 8:00 PM
Saturday: 8:00 AM - 8:00 PM
All City Heat and Air accepts the following forms of payment: MasterCard, Discover, Check, Visa, American Express, Financing Available
Yes, All City Heat and Air offers free project estimates.
Yes, All City Heat and Air offers eco-friendly accreditations.
No, All City Heat and Air does not offer a senior discount.
Yes, All City Heat and Air offers emergency services.
Yes, All City Heat and Air offers warranties.
All City Heat and Air offers the following services: Residential & Commercial Heating and A/C & HVAC System Replacement.
Duct cleaning. Mini-split. Oil service