All City Heat and Air

"The thermostat was reading 72 degrees and was set to 65 at the arrival of the tech at the home. After only looking at the thermostat, the tech stated that the temperature was normal for a system to achieve 72 degrees on an 80 degree day. After taking a look at the rest of the system it was determined that the evaporator coil was partially frozen due to a refrigerant leak. The condensate drain line was clogged and the condenser coil was dirty. The findings were discussed with the home owner. The homeowner agreed that the unit needed cleanings and chose the maintenance program to achieve the cleanings and repairs at the best price point. Part of of maintenance program includes clearing of the drains, cleaning the condenser coil and a discounted rate to add refrigerant. The tech took a water hose to the evaporator coil and flushed water over the coil to remove the ice as you cannot charge a system with ice on it. This is where the mistake on our part happened. Apparently there was still ice on the back side of the coil that was hard to see. When the refrigerant was added it was slightly overcharged. It was in normal limits but after running for 24 hours the overcharging cause the pressure switch to intermittently turn the condenser off and on. All city was not informed of the issue as the homeowner has a home warranty and elected to have their yech come out to look at it. The home warranty tech saw the high pressure situation and diagnosed a clogged txv (thermostatic expansion valve) which All City believes is not the correct diagnosis. All City has a warranty that covers all work performed and would of promptly come back out to fix the issue. All city was notified a week later by the homeowner about the issue and offered to come back out free of charge. The homeowner declined and elected to have the home warranty company deal with the issue. Due to the mistake of not seeing the additional ice on the coil, All City promptly issued a full refund of $282.90 which was the total cost of the service."

"Thank you for leaving us a review. We appreciate it."

"Thank you for allowing us to service your heating system. Looking forward to seeing you in the spring to service your a/c."

"Thank you for allowing us to install our best 20 seer and 18 seer systems in your home. We love when our clients brag about our work. I hope you and your pup enjoy those 2 systems for many years to come!"

"Thank you for taking the time to let us know how we did."

"Thank you!"

"Thank you for the review. We appreciate it."

"We appreciate it very much."

"Thank you so much for the review."

"Thank you so much for the feedback! We for forward to another 15 years!"

"Thank you sir much for the review. Good luck on the move!"

"Glad we could help you find out the motor was under warranty."

"Thank you for taking the time to let us know how we are doing. We love to hear feedback from our clients."

"Thank you for the review. We are always glad to receive feedback from our clients."

"Thank you for the review. It was a pleasure to help you out with your project."

"Thank as always!"

"Thank you so much! The pleasure is all ours."

"The camera check revealed a large crack in your heat exchanger for the above mentioned furnace. It is state law that the furnace be disabled so as it is not to be run. The heat exchanger is the barrier between the flue gas and your inside air. The furnace is never disabled as a tactic to sell anything. It is done to keep you and your family safe. I surely hope that another company did not come to your house and enable that furnace to operate without making repairs."

"Thank you for the kind words regarding our punctuality and professionalism. I personally apologize that you feel that All City Heat and Air overcharged you for a repair that was performed at your property. This happens occasionally due to lack of communication between the service tech “me” and a client. There are usually 4 things that are being purchased when a repair is made. Altough the part is one of them, you cannot base a final price for a repair just on the wholesale price of the part. Please allow me to further explain. 1. The wholesale cost of the part. Our trucks are prestocked with common parts so that most of our service calls can be completed without the clients having to pay for a tech to drive to and from, to aquire the correct part, thus saving the client excessive labor cost. Also all of our parts come with warranties so that the client never has to pay twice due to a manufacture defect. 2. Labor. One of the compliments was that we were “professional”. Our service techs are highly trained, screened and Nate certified service professionals. 3. Company overhead. Another compliment was that we were “on time”. This can only happen with the proper behind the scenes structure including, office staff to answer the phone when our clients need help, reliable and maintained vehicles, gasoline, insurances, trade licenses, permits, etc. 4. Profit. Number 1-3 all have costs associated with them just for a company to break even. Simply put, any company has to be profitable or it ceases to exist. These are just some examples of the costs related to any repair made by a reputable, professional service company and not “just the part”. All City Heat and Air never recommends that an untrained person perform service, install or repairs on a system that has live electrical components regardless if they think its “simple” or not. This type of outcome also voids any manufacture warranty that the system may have. I think its pretty obvious of the safety concerns that are involved."

"Thanks for the review. We always appreciate the feed back."

"Thank you for the review. It is great working with you. Ernie Brummitt"

"Thank you so much for the review. We are just as happy to help you out with installation of your new system as you are with it."

"Thank you for the review."