AlbaTress Management LLC

"Albatress should have cancelled this properties contract immediately upon discovering the deceit the client attempted to pass off. We operate on honesty and integrity first and foremost. When a client informs our firm that a property is in perfect condition and ready to rent that is exactly what we expect. Non working air conditioning was what the tenants discovered upon moving in. Further there was a roof leak which had continued unattended to create mold within the sheet rock. Then the tenants discovered that the homes sewer line had been invaded with roots and that using the facilities would back up filth into every plumbing fixture. Aside from the homes condition being completely disgusting, a health hazard and stifling without A.C., the owner maintained the property to be in livable condition. The client was reluctant to attend any meaningful repairs and would not replace sewer line. While this client was pleasant enough, we encountered an unusual disconnect in our conversations both phone and email communiques. It created a confusing scenario for us during discussions as the client was operating on different information than what we provided. We would surmise/guess that the client did not read email transcripts in a timely fashion or at all and would be out of touch with current standings. Below is a segment of our cancellation letter to this client as we felt the client was ignoring property deficiencies and we could not recommend the property to prospective clients. Please be informed of the following; AlbaTress Management maintains a higher standard of quality in every aspect of its services than is typical for the industry. This commitment extends into the condition of properties it manages. AlbaTress is known for this dedication and will only represent properties of high quality, those deserving our seal of approval which we can proudly show to a perspective tenant. Occasionally there can be a divide found in what AlbaTress envisions and the owner’s devotion to maintenance of their respective property whereas the property may require some TLC and upgrades to specific areas. In these instances, we encourage the owner to attend to these deficiencies accordingly. The interim of vacancy between tenants is ideal to institute maintenance and upgrades. We would like to work with you in accomplishing such to your investment. We understand that economics determine what level of re-investment can be allocated to each property and sometimes those economic resources are not available whether by choice or situation. We are at the crossroads with the property on XXXXXX Lane. The property requires substantial interior esthetic improvements, exterior improvements along with existing issues with the sewage pipe. Considering the properties current condition, AlbaTress cannot, in good faith, recommend this home to a perspective tenant. Therefore, AlbaTress regretfully declines to continue acting as your agent for the property on XXXXX lane until such a time the property has been restored to an improved condition and AlbaTress agrees to reestablish as the owners and properties agent. AlbaTress appreciates your business and values you as our client. We wish you the best in your efforts and are willing to work with you to the extent of our contractual abilities."