Adams Heating & Air Conditioning Inc

"Mr. [removed member name]thank you from the Adams team for the review! We appreciate your business, and look forward to providing the best service in Charlotte for you."

"We are sorry to hear that you were not satisfied with the experience you had after contacting our office 9.5 years after we installed a system for you at the property you manage. Here at ADAMS, we do pride ourselves on providing exceptional customer service, installing top of the line equipment and hiring highly trained installers and technicians. We would like to clarify the details of your review since they come across somewhat misleading. You did in fact purchase a system from us over 9 years ago. We never heard from you after the install, even after reaching out with service agreement notices and reminders. Which as you know, yearly maintenance is a crucial part in extending the life of a system. The system you purchased came with the following warranty – 10 year on the compressor, 5 year on parts, and 1 year on ADAMS labor. You had the opportunity to purchase a manufacturer extended labor warranty through Trane at the time of the original purchase, but you opted not to do so. 9.5 years later…you call us and question your warranty terms which are on the original contract which you signed. After speaking with you multiple times to clarify the warranty status of the equipment that was in question, you then send us a certified letter demanding that we pay $1,900 within 3 days or you threatened legal recourse … for a compressor replacement that a DIFFERENT heating & air company already performed for you. We understand your frustration in a sense, since the compressor itself was still under MANUFACTURERS warranty. Had you given us a call, we would have taken care of the compressor (which was under warranty through TRANE) and you would have only had to pay for labor. Unfortunately, you never gave us the opportunity to come out and provide you with a quote for the repair. As mentioned earlier, you had already completed the job with a different company. We understand your frustration. We recommend that you reach out to the company that did in fact replace the compressor for you. It sounds like you should question them as to why they didn’t do their due diligence to determine if the compressor was still under warranty or not. We do apologize for the position you may be in – at this point in time we cannot provide additional services, since the compressor replacement was already completed. We do wish you the best in getting refunded by the other company. Thank you very much for the review –we do appreciate it as we are always trying to improve and strive to be a better company. Best, The ADAMS Team"