Founded 1972 • With Angi since February 1998
Business Highlights
Emergency Services OfferedAmenities
Free Estimates
No
Warranties
Yes
Senior Discount
5%
Emergency Service
Yes
Eco-Friendly Accreditations
Yes
Licensing
Licensed
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.
Verified Reviews
Showing 1-25 of 452 reviews
Mary P.
04/23/2020
Carlos A.
09/05/2019
I selected Acosta for a quote due to Angie's List and manufacturer's ratings, The Acosta scheduling representative indicated this process would take about 90 minutes, and I would receive quotes the same day. When the individual arrived on Friday afternoon, he came without a ladder to access my attic, and had to borrow mine to do his job. When finished looking at my current system he could not use the computer well enough to complete the quotes. After spending almost 2 hours just evaluating my existing equipment he asked if he could come back on Sunday afternoon to finish the process because he needed to stop off at another customer's house before 5:30 to top off the system so they would have cold air. While at my home he talked more about the BBQ he was planning on cooking that evening, than he did about what I needed in a new system. There was a total lack of professionalism on his part. He left dirty hand-prints all over the access door to my attic. He did come back on Sunday afternoon with a quote, but it did not contain everything I requested. It was the following Tuesday before I received the final quotes. Another individual called as a followup later in the week and ask me to rate their service on a scale of 1 to 10. He laughed at me when I rated his representative a 2. He asked why and explained what had occurred. He never apologized for the poor service. I contacted seven companies for quotes on a two-system replacement. All but Acosta performed admirably except Acosta. They were punctual and provided all the quotes I request prior to leaving my house. They were also careful to prevent stains to the carpet or attic access. One even cleaned the mess the Acosta rep had left on the attic access. I am surprised and appalled by the service I received from these two representatives of Acosta. The pictures show how the attic access was left.
Description of Work
Requested Quotes for New System
Category
heating & air conditioning/hvac
Tim L.
04/08/2019
Ken W.
02/21/2019
Somer O.
07/07/2018
HORRIBLE!!!!! They installed a unit that I paid 4500 for and a couple years later to find out they installed it incorrectly and it has been giving me issues with my air for these past 2 years. I’ve paid other people that showed they installed incorrectly and now they will not take responsibility for it. They wanted me to pay a “service call fee “ for them to come out to see THEIR mistake! After giving them a chance to fix it and spoke to the “manager” she laughed at me on the phone and said they won’t come out until I pay. This company is a rip off! I have pictures of what they did and because if their carelessness my unit is rusting. I had professionals confirm they are not doing their work!!!!! This is a scam!
Description of Work
Air conditioning unit
Category
heating & air conditioning/hvac
Service Provider Response
We did install an A/C for Mrs. [Member Name Removed] in July of 2015. We have not been the residence in three years so as is customary our Customer Service Reps informed Mrs. [Member Name Removed] that there would be a $99 diagnostic fee. Mrs. [Member Name Removed] did not agree to the fee so we did not schedule an appointment. At a later [Member Information Removed] Mrs. [Member Name Removed] called back stating that another company had identified that we were the cause of the issues she was experiencing. Our Customer Service Reps then informed Mrs. [Member Name Removed] that if she could send us the estimate or invoice or pictures to service"at"acostainc.com we could provide a Free Second Opinion. Up to this [Member Information Removed] we have not received anything from Mrs. [Member Name Removed]. We are more than happy to help there just would be a diagnostic to have a technician to come out or we can provide a free second opinion once we receive the invoice or estimate from the other company that identified the issue.MARIE & ROBERT M.
03/19/2018
Cass W.
01/01/2018
It went very well. I had spoken to several contractors, including one that chose to bash other contractors. Acosta was always very professional and the price was equivalent or better than the others. The sales rep let me change my mind a few times and patiently worked with me. I also found out that they have a contractual relationship with Costco. So as a Costco member, I got good discounts and the assurance that they stood behind the work of Acosta. The day of the install they had 2 crews present. There was an initial mix up about equipment, but they were prepared to give me an even better deal if they could not sort out the problem. Turned out to be a non-issue after all. It was a long hot day (August), but they got the work done in the one day. Finally, they handled my Duke and Piedmont rebates directly and set up my inspection with a set day and small time window. I couldn't be happier.
Description of Work
Two new air units and one furnace.
Category
heating & air conditioning/hvac
JOAN B.
12/21/2017
Our new HVAC system was installed 12/20/2017. Our comfort level has decreased: We turn our heating down by 7 degrees F at night, but on cold nights the system takes over 4 hours to get back to the set daytime temperature. Acosta says we must not turn the heating down by more than 4 degrees. So we now have to choose between being too warm at night or cold in the morning. Supposed, this is because the unit is so efficient and not over-sized. It is too early to say if the higher efficiency shows up in substantial savings. The installers were on time and courteous. They did, however, leave the work area dirty, with left-over food and drink, and our garden tools strewn about. The crews explanation of the controls and electronic thermostat was rushed (after 6 pm) and inadequate.
Description of Work
New heating and air-conditioning system
Category
heating & air conditioning/hvac
Service Provider Response
Upon re-inspection of the new system on 1/10/2018 we found a window open in that area of the home making that area of the home colder and unit having long run times to satisfy thermostat. The buzzing noise complaint was not the HVAC system but the doorbell transformer. The customer has a communicating thermostat that will send diagnostics to Lennox and us, but the customer refused to have thermostat connected to the internet so some of the features of the unit are not been taken by the customer.stuart D.
12/11/2017
he found the problem in no time but of course it took a little while to fix it. so many wires to go through and replacing the part was a pain in itself. i was very happy with this technicians work and attitude. very happy with Acosta heating and Air. nobody else will touch this unit except them.
Description of Work
Dual System that needed a defrost control panel board and a sensor. Matt Howell knew what was wrong very quickly and a dual fuel unit takes experience and knowledge to figure out a problem. He impressed me with working alot of days in a row,he was still very nice and professional. i would have been kinda short tempered but not him!! great technician and great guy!!
Category
heating & air conditioning/hvac
Bob B.
12/09/2017
Greg was excellent, where other companies told us we needed to replace our units, he told us that we had 8 to 10 years of life left in our heating unit. He said it was in excellent condition and should not have to worry about it. Our A/C was nearing the end of it life, explained in detail how the A/C worked, the type of unit he recommended. It was so refreshing to hear a repair say that our heating system did not need to replace, so instead of selling us something he saved us lots of money. We plan to us Acosta Heating & A/C in the future, as I found out that their repair people do not work on commission where most our companies do.
Description of Work
Received estimate for new heating and A/C unit.
Category
heating & air conditioning/hvac
Tom F.
11/08/2017
three and sometimes four men did the removal of the old unit and the install of the new unit. All were very professional while at the same time very friendly and personable. They did an excellent job.
Description of Work
installed new heat pump. both outdoor unit and indoor air handler.
Category
heating & air conditioning/hvac
Inna V.
11/02/2017
Lynn S.
10/30/2017
Kathy Y.
09/29/2017
Ellen K.
09/23/2017
AWESOME! In addition to checking out our heating systems, Taylor, the tech, noted a leak while he was under the house! We never would have known about it. Luckily, we were able to head off a MAJOR problem thanks to Taylor and his attention to ALL details of our home! He readied our heating units for winter and helped us avoid a costly repair in the very near future. THANK YOU SO MUCH!!
Description of Work
Annual heating tune up before winter.
Category
heating & air conditioning/hvac
Ellen H.
09/12/2017
My AC died on a 90 degree Friday night (as they like to do). I called my previous small firm for help and discovered they'd been purchased by a MaJor company. I got a quote from them but didn't really like the vibe or the cost. I called Acosta and was WOWED at every turn. Insanely fast call back, available within hours to do the work, and extremely professional. The technician - Taylor - was super, super, super polite and helpful. I was so happy with him I initiated the topic of regular service and their cost was 27% lower than the first company that had gobbled up my old go to. succinctly I'd say Acosta has big company resources and expertise with a small company feel. I'm their happiest new customer!
Description of Work
emergency diagnosis of what turned out to be an electrical issue between the house and the unit.
Category
heating & air conditioning/hvac
John C.
09/08/2017
Excellent! Taylor was here early (and Acosta had called me to let me know he'd be here early if I was going to be available, which I was). Taylor was extremely professional and personable. It was a pleasure to meet him. He came across as extremely knowledgeable and explained everything to me in a clear and concise manner...in terms I clearly understood. He gave each unit (upstairs and downstairs) a thorough check up and told me exactly what I had...and what I needed to look out for. His explanation gave me total peace of mind about the systems. He answered every question I had and I was totally satisfied with everything. If any issues were to ever arise with the units, I would not hesitate to call Acosta and ask for Taylor. Just a fine young man.
Description of Work
This was a service check for my gas heating units...a tuneup before fall. I'm in a new house so I wasn't sure what condition the units would be in.
Category
heating & air conditioning/hvac
James S.
08/23/2017
Jerrad F.
08/23/2017
The technician was friendly, and seemed genuine, but made some pretty big errors when evaluating and tuning up the AC. Used a chemical on the coils that stripped the manufactures paint off. Was told my system, and return lines were insufficient and sized to small (8'' return, a 10'' and a 12'' supply line) when I actually have 10' return and two 16'' supply lines. Also bad capacitor, and txv were sited in the report. Had to pay the contractor/builder come out to investigate as the home is only a few years old. All Acosta claims were found not to be true, and they actually found another problem that was missed. So in short, I do not recommend.
Description of Work
AC tune up / system check.
Category
heating & air conditioning/hvac
Service Provider Response
Mr. [Member Name Removed] we hate to hear that you had a poor experience. We would love the opportunity to make it right, you can reach us at 704-527-1889 anytime.Austin F.
08/10/2017
One of the big box retailers sent me their way. Though the Big box retailer and the equipment manufacturer (Lennox) offered different rebates, the quote I got from ACOSTA was way more than what I got from other vendors. For example, ACOSTA quoted me $2200 more than what I ended up paying for Lennox system XC16S036-230. Though I missed the rebate from the retailer, still I ended up paying $4000 less for two sets of units (two AC units, two Furnaces and two smart thermostats). ACOSTA team was very punctual and professional, but I decided not to go with this company solely based on overall cost.
Description of Work
Replace two HVAC units.
Category
heating & air conditioning/hvac
Service Provider Response
[Member Name Removed], Thanks so much for taking the time to leave this review and thank you for all the kind remarks about our professionalism and punctuality. While we aim to be price competitive we do not aim to be the cheapest, we hope you have continued success with your new systems. Should you need help in the future we are always here.Brianna K.
08/03/2017
LORELIE M.
07/20/2017
I pay them for a yearly package where they come out twice a year. If I need them for anything else I get a discount on that. They've always done a really good job. They always show up on time. It usually takes about an hour to complete.
Description of Work
They checked my air conditioner to make sure it was in good working condition.
Category
heating & air conditioning/hvac
Karin R.
07/12/2017
Matthew F.
06/28/2017
Brian F.
05/10/2017
Service tech, arrived late Service tech, left parts off the unit when putting it back together. Assumed service would include cleaning filters. Tech found leak in evaporator coil. To replace part under warranty, was quoted $1400. For a covered part. When I asked for a break down of quote, I was not given one. I have asked for over 3 days with no response. Spoke with owner Zeek, who claimed he would get back to me. He has not. The system tune up, is a joke, if you do not have problem with your system, it is of no value. I believe it is just away for the company to find something wrong and rape you on the cost to fix. When called out on how they arrive at a price for repair, company refused to break it down, for parts and materials. Since the part was covered under warranty the bulk of the price is labor. I found a competitor to do the work for just under $700. The same work Acosta was charging me $1400 for. Buyer beware of Acosta.
Description of Work
2 System tune up's.
Category
heating & air conditioning/hvac
Service Provider Response
Mr [Member Name Removed]: Like I told you Tuesday afternoon when we talked we charge by the job not parts and labor. the repairs needed was partially because you told me yourself your wife had stepped on the drain line and broke the drain pan., the other problem was that we found a refrigerant leak in your coil. This job because of EPA regulations is a very labor intensive and record have to be kept as to amount of refrigerant recovered and new refrigerant put in your system. Again we quoted for complete repairs no matter if it took 4 hrs or 8 hrs to complete the job. hopefully the company you hired will keep the records as required by EPA and warrant the work for a full year.Phone
Address
3915 Stuart Andrew Blvd
Charlotte, NC 28217
Other Information
Services offered
Services not offered
FAQ
Other Local Pros In Your Area
Solar Energy World LLC
Angi Certified
Solar Energy World is a top-rated solar system design and installation company for residential and commercial property owners in Maryland, Virginia, Pennsylvania, New Jersey, Florida and Washington DC. Our mission is to give more people the power to reduce their dependence on dirty energy to foster financial and environmental security for their children and grandchildren because we believe tomorrow matters. We have installed thousands of solar panel systems since our founding in 2009. Solar Power World, the industry’s leading source for solar technology, development and installation news, released their annual Top 500 North American Solar Contractors List in July 2019. Our company made the list again achieving a rank of 85 for total Kilowatts installed in the USA in 2018, moving up from our previous ranking of 117. We also improved our rank of number 24 for total residential kW installed in 2018, now ranking 15 on the list nationwide and have held on to the number one spot for residential installations in Maryland for the third year in a row. In just 10 years we have gone from installing 8-10 solar systems a month to an average of 140 installs a month, making us the fastest-growing, independently-owned Solar Installation company in the region.
HOTCO - The Water Heater Company
Angi Certified
At HotCo The Hot Water Heater Company, we pride our company on reliability, great communication, integrity, and quality work. We strongly believe in giving our absolute best in all the work we perform. We are experts and will always keep you educated about the work process. We look forward to earning your business. Call or click to schedule a free estimate today.
Water Heater Experts
Angi Certified
Offers Coupon
We've dedicated our lives to hot water and hot water heaters. If you need hot water fast, you're calling the exact right people for the job. We provide a quick response, guaranteed price quotes, free in-home estimates and unparalleled hot water expertise, delivered by licensed plumbers. The fact is, when hot water and hot water heaters are all that you do, you know them better than anyone Call today to meet one of our punctual, professional plumbers.