ABR BUILDERS INC

I purchased the door at Home Depot and ABR builders are the contractors they hire for their installations.  I was a bit worried since the door being replaced was the original exterior door to a home built in 1958.  I had no reason to worry.  The contractor arrived on time and completed the door installation as scheduled.  Everything went perfect.  The new back door is absolutely beautiful.

It was a horrible experience. First they were due between 12-2 on Friday and they showed up at 4:00. They said they could put both doors in that night. I expressed concern that it was late on a Friday night and we could reschedule, but they assured me they could do both doors. I had other concerns about a new tile floor that had been put in around the back door. We had left tiles out in front of this door so that the door could be installed without damaging the tiles. I also had a new porch with a solid tongue and groove floor. I asked that they be careful of this and I had lain cardboard around the door so they would not damage the porch floor with their tools or the new door. They ended up breaking a tile that was to the side of the door. They also dropped a nail gun outside of the cardboard I had lain down and gouged the porch floor. In addition they brought the wrong size trim to go around the door. At this point I was so upset that I would not let them install the front door. I also went further by calling and canceling the installation of the front door. I now have to deal with getting people out to fix their damage and filing a claim with insurance to recover cost. I will never use this company again.

As the door installers for a home improvement store in the Charlotte area, I guess that this company feels like they have enough customers, and need not be responsive to each customer's needs. Their head installer came out and estimated the job. We had to wait three weeks for an installer to arrive in order to perform the work, but when he saw the job before him he told me that if he did the work, it would "look like *expletive*." Needless to say, he did not do the work. We had to wait another 2 weeks for the head installer to return and perform the work.

Blake installed the door and he did an excellent job. He was timely and took time to complete a quality installation. Will definitely use their services in the future.

The worker was on time and very professional. Doors look great. He cleaned up and swept before he left.

They were prompt and courteous. They did a measurement and then did the installation two weeks later. Everything was very thorough and they double checked their work. I don't have any air coming into my room now, so the installation was great. It looks great-there are no gaps, squeaks, or anything.

THEY PROMPT, ON TIME, PROFESSIONAL. GREAT SUB CONTRACTOR FOR HOME DEPOT. THE TRIM WAS NOT THE BEST AND I CONFRONTED HOME DEPOT ABOUT IT. THEY ALSO REPLACED TRIM IN TIMELY MANNER WITHOUT COST. THE OWNER WAS PERSONABLE AND MAKES ALL HAPPY.

THEY WERE POLITE, DID A GREAT JOB OF CLEANING UP AFTER THEMSELVES. THEY WERE RESPONSIVE ABOUT RETURNING TO FINISH UP AFTER COUNTERTOPS WERE INSTALLED AND IN TALKING TO ANGELO, I FOUND A GREAT FINISH CARPENTER FOR SOME EXTRA DETAIL WORK.