Above Board Flooring

Great job! Would use again

Installation and product was very good. Installers worked very fast and did a beautiful job. They were courteous and moved furniture with no damage. Put furniture right back in original place as well. The lady who did our estimate and order was extremely punctual and nice!

It went off without a hitch!

unknown

Very professional, very neat, put up with me asking millions of questions.  
Even shared with me  some tips on cleaning the wood.

Re: Above Board Flooring 
Charlotte, NC Location 
10100 Park Cedar Dr. Suite 170
Charlotte, NC 28210 
Mooresville, NC Location 
836 Williamson Rd.
Mooresville, NC 28117
704-746-1311
When hiring Above Board Flooring to install hardwoods, they assured me the job would be completed in 3 days.Due to the A.B. F. contractors arriving at my home to begin work, no earlier than 3 pm each day and not ending before 10:45 pm, plus running out of wood , the job ended up being a 14+ day job. I live in a condo with HOA ruling and I am a single female. I made A.B.F very aware that the HOA and my neighbors did not like the late hours and A.B. F. did nothing to change this issue. They still  allowed their  contractors to come and go as they please. I noticed floor issues right away with uneven areas that creates bouncing , which in turn even caused one of my standing floor lamps to fall down and shatter, due to bouncing vibrations on the floor (the A.B.F. salesman was also made aware of this). A. B. F was given the chance to repair damaged  floor , however, that never happened. Then I decided to have another contractor come out for a second opinion (I made sure that he was licensed and bonded and had excellent reviews). When the  other contractor  came to look at the damaged floors,  he confirmed my flooring issues .This other contractor's findings were validation to what I already thought.His opinion of floors (with documentation) is as follows.  Repair is not possible by removing individual boards. Floor needs total replacement in order to fix bouncing in several areas of floor, due to dried or lack of adhesive. Existing floor cannot be refinished. This second contractor stated that he would help me in anyway that he could with written documentation to help me receive justice from this situation. Keeping in mind that  the second contractor has nothing to gain as I no longer have any funds to get floors replaced again. A.B.F. demanded remaining balance due, even after they were made aware of all of the challenges. A.B.F stated that they would put a lein on my property, even tho work was improperly installed.Neither the A.B.F saleman or owner would orignally answer my question  regarding if  their  contractors, used to work on my floor were licensed and bonded. Finally, A.B.F. replied that all of the workers were "trained professionals".  I asked A.B.F again if the workers were licensed and bonded. The only reply I got back then was that the company was feeling harassed and that I no longer needed to contact them directly with questions and to send any further questions to their P.O. box. This company is quick to throw  legal terms and blame the customer, just so they can get by with poor work  and always have upper hand.Unfortunately I fell victim to this nightmare. I have documents, videos, pictures and witnesses to prove all that I have stated above.     

unknown

Hardwoods look brand new again!

The process of defining the job went smoothly.  We also had installed oak registers which is separate from the defined quote.  2 experienced installers arrived for the demolition project.  They parked a trailer in our driveway for the refuse.  They removed the carpeting and tile in 3 days.  The house was covered in a fine dust, but this is normal for this type of construction.  However, there are available dust free chippers and cutting tools but they were not used by this quote.
The finish work and craftsmanship was flawless.  They replaced the quarter round molding, along with had some complex installation under the existing kitchen cabinets that look perfect.  
My wife keeps commenting that she loves her new floor.

Above Board Flooring provided the most competitive quote we received for installing new hardwood floors.  Because of that we were a bit skeptical of their ability.  We quickly realized how fortunate we were to not only get a very competitive rate but, more importantly, to have found such a professional, thorough, customer centric company.  They worked with us on delivery options and other details.  When verifying that our floors were well suited for the installation they found the moisture level to be higher than normal.  They were forthright in suggesting we first moisture-proof our crawl space.   The owner stopped by to make sure everything was going well and that we were happy.  The installers were friendly, competent and courteous.  I would consider them to be artisans at their craft.  I would also like to mention that both my teenage daughter and I felt very comfortable having them in our house, something I cannot say about every contractor we've used.   They were even attentive to our dogs!  

The pricing is what we liked about them because they were the cheapest. The quoting process was a little less ideal because the quoting guys stood me up and I had taken off from work and I was very frustrated about that. When they came back out, they had the best quote. The work was good and I was happy personally. Their product was top notch.

aboveboard was very good to work with they were on time the answerd the phone when you called or returned call within 30mi.  quality    of work was excellant  would recomend them highly     Leonard Medeiros   @[email protected]

In and out in a day and the rooms look great! Highly recommended them. Great Job!!!

I wish I could rate Andrew's company higher as he and his team are nice guys.  However, they did not provide exceptional service, are not professional business people, nor do they provide the highest quality of work.  When Andrew gave us the bid, he didn't explain that after the contract was awarded that he would only be involved with the job on a limited basis.  His crew leads took over the daily interaction and we didn't see Andrew again until we had issues or had to make a payment.  We had carpet removed, Andrew's employees left that carpet piled high in our front yard over night.  I had to call Andrew to have them remove the carpet as the HOA was threatening a fine for debris in the front yard.  He had his crews take up the carpet afterwards, but this should not have occured.  The hardwood floor team was very nice, but the quality was not the best.  After the wood floors were installed, sanded, stained and poly applied, there were bubbles in the floor and debris was captured.  Andrew came out and told us it was because the heat was turning off at night.  They turned up the heat, buffed and coated the floors again.  The final coat was better but not top-notch, still issues, but I figured that was their best.  There are still visible bubbles.  There were stairs not touched and the banister doesn't look very good.  Also, the shoe molding was not done well.  There were huge gaps and when I complained about the gaps, Andrew became annoyed because he said that they would putty the gaps and that they weren't finished.  When they did finish, the putty job was also not of the highest quality and the seams just don't look great.  The carpet job they did was good.  Again, I think that Andrew and his team are nice people, however I just don't think that they do great, high-end work.  I think a C is an accurate review ~ they were 'fair'.  Would I use them again, probably not.  When you go with the lowest bid sometimes you get what you pay for.....

They installed carpet. Replaced and refinished hardwood floors. They did an excellent job. Would definitely use them again.

The overall experience was very good. We had water damage, and Andrew worked directly with our insurance adjuster. Andrew made sure that nothing went unturned and made several trips to the house to make sure things were going well and we were happy with the progress. He was also flexible and worked with our schedule. We had to be out of the house for several days for the job to be completed, and he and his team worked around that.

Three different crews were involved over the course of the job, based on their specialty.  All workers were courteous, punctual, and quality-conscious.  The floors are beautiful.  We feel we got a top-quality job from Above Board Flooring.
Though not a part of the service offered by Above Board, I asked Andrew if he could have a couple of his guys fix squeaks in the floor which had existed in the section that was original hardwood.   Andrew himself came to the house a couple of weeks after the job was completed and paid for.  He crawled into our crawlspace with one of his guys above in the house and identified and shimmed several squeaky places.
We found Andrew enjoyable to work with and helpful throughout the process.

We shopped several companies including the big home improvement chain, local companies, and Empire Today. Andrew told us he would beat any of the bids and do the work with his employees. We looked at allot of different products and really liked a laminate Andrew had in his showroom. We have 3 dogs so we needed a floor that would handle the animal traffic. Andrew comes off as very confident in his company, but at the end of the day they delivered on what Andrew said they would. We had a miscommunication at the beginning of the project (they showed up a day earlier than what was agreed upon). Bigger than the fair price we received, the professionalism of the team that did the installation was fantastic. They worked around our crazy dogs, and were very personable with my family. Andrew and his supervisors stopped by each day to follow up on progress and answer questions. At the end of the day, we love the floor, it looks great. Sorry I cannot recall each of the crews names but their attention to detail and workmanship was top notch.

Andrew was extremely helpful in a decision for the tile. Lee, the installer did an amazing job and was a real pleasure to have in our home. The experience with this company was A-1. We will use them for any flooring again!

Andrew and his crew arrived when they said they would and did the work in the allotted time - including working straight through a weekend to finish in a timely manner... which was much appreciated since the husband and I were stuck living upstairs until they were finished. The floor turned out beautifully.
There were absolutely no issues and the final cost was exactly what the estimate had been.  I wouldn't hesitate to call Above Board if I had other flooring work to do.

They ordered and installed the carpet on a tight time table to meet our requirement to install prior to our movers arriving.  The sales team was very helpful and professional helping my wife select a terrific grade of carpet that we are very pleased with.  They were punctual and completed the job on time as promised and even disposed of some carpet from a different area of the house that another contractor removed.  I would definitely use Andrew and his team again.

The owner of the company, Andrew, did not oversee the job and was, in his own words, "a smart a**" to deal with. We did not get the stain color we specified plus the result was noticeably spotty and uneven. Additionally there were holes left unfilled, trim that was the wrong size and left exposed ends, and wood that cupped after a few weeks. Despite that it was poor quality service and product AND the project went over time and cost estimates, we paid our bill promptly.
BIG mistake. Tried a many times to reach the owner to get resolution on the problems mentioned and he gave us every excuse in the book. It took 4 months for him to even agree to come see the result and he cancelled, rescheduled or just blew off the appointments repeatedly. When he finally did come to our home to inspect it he then tried to pin the blame on us, saying we must have introduced moisture into the environment somehow. Finally he agreed to re-do some of the areas (not all, even though the work was evenly bad throughout.) But we had to remediate the cupping of the floors ourselves.
As much as I would like to hold his feet to the fire and have him actually make good on his reluctant offer, he was so draining/frustrating to deal with that I do not want any further interaction with him or his company.
I cannot in good conscience recommend Above Board in any respect. They did not have the professionalism and self respect to just make good on their shoddy work.