About us
Additional DBAs - AAA Carolina Motor Club, Inc., AAA Travel Agency, American Auto Club Insurance Agency, Carolina Motor Club, Inc.
Business highlights
Services we offer
Auto sales & repair.
Amenities
Emergency Services
Yes
Warranties
Yes
Accepted Payment Methods
- American Express
- Check
- Discover
- MasterCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 53% | ||
| 21% | ||
| 11% | ||
| 5% | ||
| 11% |
Filter reviews by service
Wife locked her keys in the car and I called AAA at 6:30 pm. Was rainy and cold. Gave wife my car so she and our child (2 yrs) could go home. Waited for 2 hrs. Called several times during this period to see what the issues was. Was told numerous times that the driver is a few minutes away or that he is outside and I should see him. Driver was clearly not there. Finally, several good Samaritans who had seen me waiting for so long offered to help me. One lady called her husband from home who came and he helped, the owner of the restaurant my wife was at was helping. I called AAA one last time and reflected to them that I will fix this issue on my own. One lady (who is also a member of AAA) also called AAA in attempt to get assistance. Good Samaritans and I were working on getting the car open and a AAA driver then pulled up. He retrieved the keys in about 60 seconds. The driver overhead us talking regarding the wait and he pointed out that he received the dispatch 10 minutes earlier. The lady who was on the phone with AAA obtained the complaint line phone number and a reference number so I could address this issue with AAA. the next morning, I contacted the complaint line and I walked the representative through the situation. I was essentially told "that's the way it is" and that she could note my complaint and have someone call me. I questioned how this resolves the issue for me and my concern with use of AAA services. She then reflected she will take the encounter off of my account as if it did not happen and won't count against my benefit. I again reflected this does not resolve my issue, especially considering I never use all of my AAA benefit each year anyway The customer services rep and I became more and more agitated as our conversation progressed. She repeated herself over and over about noting the complaint. I continued to point out this does not resolve my issue. She then asked how I would like the issues resolved. I reflected I am unsure of the options (other than note a complaint) and gave an example of maybe making membership half price or something like that. To my comment, I then heard a group of people laughing in the background. I then asked to speak to her supervisor. She pointed out that her supervisor is not available. I reflected that know there is someone that is her superior that should be available when she is unable to resolve an issue. She agreed that there was but supervisor is not available. I realized continuing was pointless, laughed, and said good bye.
Update 1/9/15: I received a call from someone at AAA a few days after the previous interaction. She left a VM on my phone. I returned the call and left a VM. It has now been over 1 month and never received a 2nd return call. Will let AAA membership lapse and find new roadside assistance.
I contacted AAA and sent in the original receipt for the towing which was 75.00. I reiceived a check on Friday that was the amount of 15.00 with no explanation of why I had not been refunded the whole amount.
I called yesterday which was June 3rd and talked to a customer rep and I as told the first 3 miles was free. I said why was I only reimbursed 15.00. She said because you were only towed a mile. I said the towing was 75.00. She said yes and you were reimbursed 15.00. I said I am out 60.00 and why? Her reply was the first 3 miles are free. I said am I going to get the rest of the towing expenses? NO. I told her I would not be renewing my membership this month. She then thanked me for my time.
"In response to the complaint received regarding [member’s name], we have researched her claim and found the following information. [Member’s name] had a membership with AAA Carolinas. Her membership plan was a Basic membership in the name of [member’s name]. On May 20, 2013, AAA Carolinas received a reimbursement form from [member’s name] for towing service she received from Randy’s Dunn-Rite Automotive in Kilmarnock, Virginia on April 16, 2013. The reimbursement form indicated that [member’s] father had contacted the towing provider on her behalf for service. The tow driver was not provided a AAA membership card at the time the service was provided. The refund that was submitted included a charge of $75.00 for a vehicle tow on April 16, 2013. Under the Basic membership plan benefits for [member’s name], the maximum reimbursement for towing service under her plan benefit was $15.00. Our records reflect that AAA Carolinas did process a reimbursement in the amount of $15.00 on May 24, 2013. This is the maximum amount of reimbursement under a Basic membership plan when a AAA does not provide the service directly and the member solicits their own service provider. Below is a copy of the reimbursement guidelines for all AAA Carolinas members. Reimbursement Regulations: AAA is dedicated to providing a level of service far beyond the modest cost of membership. One way we do that is by contracting with carefully screened Road service providers to deliver services at specially negotiated prices that are well below the rates of independent road service contractors. In an instance where a AAA contracted road service provider is available but a member chooses to call a service provider outside the AAA network instead of calling our 1-800-222-4357 number, reimbursements will be based on your membership plan. On the rare occasion that a AAA road service provider is not available (after calling our “800” number), or your membership cannot be confirmed, you will be reimbursed for those services normally provided free of charge with your membership. Receipts that are altered, copied or in the name of anyone other than the member, or have been reimbursed by other sources cannot be honored for reimbursement. Please submit the original receipt along with the reimbursement application to the address below. The application can be picked up at your local office, downloaded from AAA.com or mailed to you. The Club will consider reimbursement requests within 60 days from the date of service. Mail receipts to: AAA Carolinas; P.O. Box 29600; Charlotte, NC 28229; Attn. Member Relations Department. We are unable to substantiate any additional reimbursement as [member’s name] has already received the maximum amount of reimbursement that she was eligible for under her plan benefits. Thank you for contacting us regarding this matter. We consider the matter closed. Becky Jones Member Relations/Quality Assurance Manager"
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