A to Z Pools Inc

Rod at A to Z Pools is a rare find. He knows about pool equipment and takes the time to explain it. But above all, I have been blown away by his responsiveness and attitude. Rod seems to genuinely care about taking care of the customer and doing the job right.

Rod is OUTSTANDING and goes "Above and Beyond" to provide quality service!!! We used A to Z Pools to perform an inspection when we bought our home over 6 years ago. He clearly explained every issue that we would have to deal with after purchase of our home and provided us with recommendations and pricing. He converted our system to salt water chlorination right after we bought the house and we LOVE IT!!! I’m typically a DIY guy, but Rod has sincerely earned my trust. Even when I've tried my DIY approach to pool maintenance, he has rescued me time and again. In fact, just this last week my main pool variable speed motor went bad. I tried to fix it myself and failed miserably. Rod came to my aide and hooked me up with a GREAT replacement option on short notice and now my pool is back in operation…THANKS Rod!!! Another evidence of trusted service is the fact that he only performs repairs when absolutely necessary. An example of his persistence in service excellence is that sometimes pool repairs have to be performed with it is blistering hot outside, but he pushes through the heat and performs services above and beyond expectations. Just to be clear, ANYONE who would complain about Rod's services clearly does not understand the loyalty, commitment, trust, and experience that he brings to the table. What business would happily refer business to their competitors in the interest of helping a potential customer? No-one can be "all things to all people" and expect to deliver the level of excellence that most customers in any industry have come to desire. However, Rod is the kind of guy that will do his best to deliver customer satisfaction even if it means a competitor referral. Rod, thanks for your heroics in the pool industry and keep delivering your outstanding standard of excellence!!!

This company was hired by prospective buyers of my home to inspect my pool and related equipment. Unfortunately in the inspector's subsequent report to those buyers, he made some false or otherwise misleading claims, 1) that my filter is not capable of handling the PSI generated by the highest speed of the pump, and 2) that there are excessive metals in the water that pose risks to the equipment and need urgent treatment. I don't know whether his claims are made in ignorance or in an effort to alarm the buyers into buying his services. But he's not trustworthy. I'd recommend instead hiring Lake Norman Pool and Spa for all water testing and pool equipment maintenance; I've used their services for nearly nine years.

The pump went out last week.  I tried our regular pool company but they couldn't come out for a month.  I tried a couple others and got the same response.  So I went on Angie's List and found A to Z.  He answered the phone when I called and said he could come out within a couple days.  He was very honest explaining all our options and we decided on a new pump.  Our pump is no longer manufactured but he had one still in the box in his warehouse which he gave us a great deal on.  He came back this morning and replaced the pump, also giving me more tips on the most cost effective way to maintain the pool. He was very honest and actually told me to order new filters on line as they would be less expensive than what he could sell them to me for.  I am more than happy with the service. Rod and Anthony are great and they are my new go to people for pool issues.