About us
A-Access Lock & Key has been in business for over 2 decades. We are licensed in the State of NC (0088) We offer Commercial, Residential, and Motorcycle Lock & key service In Matthews and Charlotte NC. Family owned and operated. Bonded and Insured. Let us Help you with any of your locksmith needs. Professional, Fast and efficient. No Car Keys!
Business highlights
Family owned & operated
Emergency services offered
LGBTQ+ Friendly
31 years of experience
Services we offer
A-Access Lock & Key has been in business for over 2 decades. We are licensed in the State of NC (0088) We offer Commercial, Residential,and Motorcycle Lock & key service In Matthews and Charlotte NC. Family owned and operated. Bonded and Insured. We install new locks, Re-key locks, Change locks, add new electronic locks, Master key systems and Commercial Panic bar install .
Services we don't offer
We currently do not offer any Car key replacement. We do not do safes.
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Warranties
Yes
Senior Discount
10%
Accepted Payment Methods
- American Express
- Check
- Visa
- Discover
- MasterCard
Our recent projects
- 22
Assorted photos uploaded by A-Access Lock & Key
Reviews
5.0156 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 98% | ||
| 1% | ||
| 0% | ||
| 0% | ||
| 1% |
Filter reviews by service
Showing 1-25 of 156 reviews
Jason G.
Sep 2025
Locksmith Service, Door Service
Very well no issues
Paul C.
Sep 2024
Locksmith Service
Teddy was super fast to reply to my inquiry. Had an appointment for the next morning and he was prompt and friendly. Did an excellent job repairing the handset. Very reasonable pricing and quality service. Would used again and highly recommend.
Karen C.
Jul 2024
Locksmith Service
Fast, friendly, efficient service at a reasonable price. Came out within hours of request and rekeyed 4 locks and replaced a deadbolt. Definitely recommend!
John S.
Nov 2022
Locksmith Service
Teddy was fast, efficient, came at a convenient time, and did a thorough professional job. His rates were reasonable and his attitude was top-notch. I highly recommend this service!
Response from A-Access Lock & Key
"Thank you for your feedback and are happy you were satisfied with our locksmith service."
Daniel B.
Oct 2022
Locksmith Service
Was super quick redoing the locks on the doors for my new house. Great work!
Response from A-Access Lock & Key
"Awesome! I am glad you were satisfied with our locksmith services. Thank you for your business!"
Matt B.
Apr 2022
Locksmith Service, Door Service
Teddy was on time, fast, pleasant, professional and did a fantastic job!
Response from A-Access Lock & Key
"Thank you for your time in reviewing our locksmith company! We are happy you were satisfied."
Robert P.
Jan 2022
Locksmith Service, Auto Service
I was unable to lock my mahogany wood front doors. I was unable to get the deadbolt to correctly get into the strike plate. Thus, I had a unlocked front door. I called A-Access and Teddy came by the next morning to check the lock. The deadbolt was striking the top of the strike plate because the stationary door settled a bit. Teddy shaved the top edge of the strike plate and then the lock worked perfectly. I'm glad I called right away as I may have damaged the locking system by forcing the key to turn. Teddy is a very nice man and very professional.
Response from A-Access Lock & Key
"Thank you for the 5 star review. Glad we could help fix your lock issue."
Eileen F.
Jan 2022
Locksmith Service
Their price was half of what a different contractor had quoted and they were very timely.
Response from A-Access Lock & Key
"I am glad we could help you with your locksmith issue and save you some money. Thanks for the review."
THeodore J.
Oct 2020
Auto Service
I called a number of places on Angies and they told me they couldn't give me a time when they could get to me and that it would probably be at least 5 to 7 hours. When I called A=Acess Lock and Key, Teddy Poulos answered and expressed concern for my situation. He said he had a customer scheduled for lock work, but that he would call tem a see if the would mid a short delay. He called me back in 2 minutes and said he could be at my place in about 10-15 mi\inutes. He arrived in 10 and opened my locked door in about 90 seconds. He was very cuteous and professional and I was impressed with his customer oriented approach and the excellent job he did. If I ever need a locksmith again. I will definitely use him.
Response from A-Access Lock & Key
"Thank you Mr. [Member Name Removed] for your great review. I am so glad I was able to get you in your home within a timely manner. Customers like you make my job better . Teddy"
Nestor M.
Oct 2020
Locksmith Service
Needed keys made for new residence
Response from A-Access Lock & Key
"Thank you for your review. We appreciate your business. Teddy"
Natalie K.
Dec 2019
Locksmith Service
Great! Scheduled me within a couple days, and project was done very quickly! Great guy with nice personality as well.
LAURA D.
Dec 2019
Locksmith Service
Ted himself called at around 10 am (I had messaged him through Angie's list the night before). I explained the situation, and that I had already bought a replacement lock that was re-keyed to fit the existing knob & deadbolt. Ted arrived around 10:30, got the old lock out and the new one installed quickly, and also tightened the knob on a nearby door before leaving. He had quoted me a price of $120 over the phone, but only charged $115.
Jason C.
Nov 2019
Door Service
Ted was very helpful. He walked me through the issue over the phone and saved me a $100 service call. Most folks would have came over and done the 30 second project to make the quick $100, but he was honest and generous enough to walk me through the troubleshooting over the phone. This man deserves your business. If I have any locksmith needs in the future, he is 100% my guy! Thank you, Ted!
Nick C.
Jul 2019
Locksmith Service
It didn't go. Never got a return call. I guess they just didn't want my business. Would not recommend.
Response from A-Access Lock & Key
"I am sorry and do not recall any messages I did not return. I was having some issues for a few weeks and got a new phone service. Not sure if that was the same time or not and hate you could not use our service as you can see most of our customers give us an A rating."
Leslie B.
Oct 2018
Locksmith Service
Excellent service
Elizabeth B.
Sep 2018
Locksmith Service
Friendly and professional service and a reasonable price. This company quickly fixed our door which was no longer locking.
Jeff N.
Jan 2018
Door Service
Ted was a great help, knowledgeable, and personable. He helped us fix a door that wouldn't lock correctly and got everything set up quickly. Cleaned up afterwards! Would definitely call again!
Dow B.
Oct 2017
Locksmith Service, Auto Service
well. Prompt efficient. Offered to do some additional tasks since I had not used up all of the time I had bought.
ROBERT T.
Sep 2017
Locksmith Service
Ted was great. He did work in a short period of time and gave advice on different types of locks. He is very personable as well.
David T.
Sep 2017
Locksmith Service
Punctual, professional, competitive pricing and efficient. He answered all of our questions and crafted new keys from manufacturer-quality metal blanks. Overall a great experience.
Andy F.
Aug 2017
Locksmith Service
I called Ted on Monday and explained what I needed to do, he told me what to send him pictures of the old lock and from that he was able to explain what to buy from Lowe's I picked up the parts, called him back and got an appointment for 9-11 the next day. He showed up at 9:20, completed all the work, explained everything I needed to know on the new lock, and even adjusted all the doors for me so they closed better. He cleaned up after himself, and left at 11 am, and the whole time he worked he was pleasant and answered questions, and made sure my indoor cat did not decide to go tour the neighborhood. Great job overall!
Response from A-Access Lock & Key
"Thank you for the great review. It was a pleasure installing and Re-keying your locks. Your cat was great as well. Funny guy and although I kept an eye on him, he did try me a few times :) Teddy"
Christine D.
Aug 2017
Locksmith Service
I highly recommend this company. I called A-Access Lock & Key yesterday and Ted was able to come to my home today to update 5 locks and make extra keys. He was friendly, professional, and on time. He pointed out one of our doors had a lock that was sticking, so he moved it from the door we use more often to a door we rarely use. He did a great job and I would definitely use his company again.
Response from A-Access Lock & Key
"Thank you for the kind review. I really appreciate you taking your time out to recommend me. Teddy"
Ginny C.
Jul 2017
Locksmith Service
Teddy did a great job. He was on time, very friendly, efficient & did everything I asked. I appreciate how he didn't try to sell me additional services. He actually pointed out where I might not need to rekey. I highly recommend Teddy!
Barbara L.
May 2017
Locksmith Service
Called them for a lock rekeying the day before, and they were very flexible in arranging an appointment time that worked for us. He also adjusted the lock to make the whole thing work more smoothly and better connect with the mechanism. He called ahead and showed up on time, very pleasant to deal with, completed the work quickly and satisfactorily. I thought the price was very reasonable. I would certainly use them again if I had a need.
Irvin D.
Apr 2017
Locksmith Service
.
Licensing
Bonded
Insured
Licensed*
Trade License Number
0088
Trade License Locale
0088
Trade License Authority
North Carolina Locksmith Licensing Board
Trade License Expiration
11/30/2023
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
A-Access Lock & Key is currently rated 5.0 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 3:00 PM
Sunday: Closed
A-Access Lock & Key accepts the following forms of payment: American Express, Check, Visa, Discover, MasterCard
No, A-Access Lock & Key does not offer free project estimates.
Yes, A-Access Lock & Key offers eco-friendly accreditations.
Yes, A-Access Lock & Key offers a 10% senior discount.
Yes, A-Access Lock & Key offers emergency services.
Yes, A-Access Lock & Key offers warranties.
A-Access Lock & Key offers the following services: A-Access Lock & Key has been in business for over 2 decades. We are licensed in the State of NC (0088) We offer Commercial, Residential,and Motorcycle Lock & key service In Matthews and Charlotte NC. Family owned and operated. Bonded and Insured. We install new locks, Re-key locks, Change locks, add new electronic locks, Master key systems and Commercial Panic bar install .
We currently do not offer any Car key replacement. We do not do safes.