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50 Floor
Carpet Repair, Refasten, or Stretch, Wood Flooring Repair or Partial Replacement, Wood Flooring - Refinish,
About us
We are a full service flooring company that brings the showroom to your living room, so you can look at your new floors in your lighting with your furniture.
Business highlights
18 years of experience
Services we offer
& Laminate. Hardwood Floor Finishing., Flooring Sales & Installation - Carpet, Hardwood, Tile, Vinyl
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.441 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 37% | ||
| 12% | ||
| 24% | ||
| 5% | ||
| 22% |
Showing 1-25 of 41 reviews
Sheri L.
Nov 2023
My parents had flooring installed by 50 Floor after speaking with a representative that came to the house. The installation was fine, but noticed a buckle beneath the flooring, several pieces of flooring coming up. Contacted 50 Floor was transferred to a representative named Heather who asked us to send her pictures of the flooring, which I did. We were informed by Heather that our warranty had expired and guess what we would have to pay for the repairs. I asked for a Supervisor to contact us STILL WAITING that was 10/31/23. My father passed and we had to have this awful looking flooring in the house. I would never ever recommend 50Floor to anyone. It’s funny how your warranty is expired when repairs are needed, at the customer’s cost. No such thing as 100 % guarantee. BEWARE: if you are looking for flooring, please by pass 50 Floor. They do not care about customers only the bottom line. Believe me the flooring was not cheap!!!
Patti R.
May 2023
We had carpet installed by 50 Floors. At first, we loved the job that was done. After a while, the carpet began to roll in three rooms. We contacted 50 Floors. After much discussion, they finally sent someone out to fix it and guaranteed it would not happen again. Wrong! It happened again. One room is a guest room that no one uses. This time they would not send someone to fix it. They wanted to charge us $250 to fix something they did not do right the first two times. I would not recommend them to anyone. They do not stand by their word. Buyer beware!!!
Michael Y.
Jan 2022
This is the second time we’ve used 50 floor for flooring work. Overall both times they do excellent work and excellent prices. My concern was with the most recent job that they did. They installed flooring in our master bathroom. We were only informed at the end of the job of two things. 1) when they were reattaching the toilet the toilet was now leaking and 2) The new flooring raised up the floor enough that the doors would not close in the bathroom anymore. The lady on the phone explained to me very matter-of-factly that it was in “the fine print” that they were not responsible for each of these things. When you spend over $1000 on a new floor and they leave telling you that you have two new problems that you didn’t have before they install the floor And that it was in “the fine print” this is kind of unacceptable. When we got the estimate the salesman explain that the new flooring was floating floor and would be installed on top of the tile. This would have been a good time, as an expert in his field, to explain to us that this might cause problems requiring additional construction on the doors to the bathroom. Then to simply tell me that I’m going to need to get a plumber So that my new over $1000 floor doesn’t get ruined. That’s just doesn’t say five stars to me. Will we be using 50 Floor again for Our main area, the largest part of our house, the next project that we have that will probably be $7 or $8000? I don’t know that we will and that is a shame because they do good work. But as a lay person I like it for folks to disclose to me all the potential costs as I make a purchase, not after the job is done. That is a professionals responsibility to both disclose and to educate the consumer. In this regard 50 floor failed this time.
Sebra S.
Jul 2017
We weren't 100% happy with the floors. Well, it took a lot longer than we expected them to. It started out with about three or four people and then half of them left. So, it was only two people, so that's why it took a whole lot longer. They had to come back several times for repairs. I'm still having an issue with the trim they put around the marble, on the floor in front of the fireplace, it keeps coming off.
Sebra S.
Jul 2017
I have a love/hate relationship with them. They did floors for us too last year. We weren't 100% happy with the floors, but the carpet, I can't complain about what they did with the carpet. I possibly would use them again, only because the floor we had put in we didn't have put in all over downstairs and in order to get it to match, I probably would have to get it from them. So, that's the only reason I'm saying yes, I'd use them again
Tonda C.
Jun 2017
Amazing service and quality! Would recommend them highly!
RAYNETTE C.
Mar 2017
They were punctual. The people they sent out were professional. They did a good job. I mainly had them do my den area. I was tired of carpeting. I like them. I've been really pleased. The quality of the floors is good. They helped me pick out exactly what I want. They come to the house and bring you the stuff to look at. This experience was good. The workers were on time, quick and efficient. The moved the furniture and told me what they could move and what they couldn't move ahead of time. It was a good experience.
KAREN M.
Dec 2016
I would not recommend them to anyone. They kept telling me everything was on backorder. It's still not completely done and I'm moving. They were terrible with scheduling and they didn't do a great job. Some of the guys were more interested in seeing what was in my moving dumpster and what they could take. They have to refund me some money because they couldn't do everything I wanted. I would never use them again. The carpet guy was entire day late. The workers who I believed were subcontractors, were very nice. It was just communication issues.
Carol F.
Apr 2016
The installation went well, they were on time and worked all day. Very polite and very professional during the installation.
After the installation some parts of the carpet when you step on it would look lighter and would leave a foot print also fibers were coming loose from the carpet. I called the office admin to explain to her the issue. They asked me to take pictures of the issue and that someone would call me back no one ever called me back. I called again in February and complained, someone from the corporate office came out and inspected the the carpet. They took a lot of pictures and the inspector explained they would look further into the situation and call us back. When they reached back out to us, they believed it was something that was done "off site" and suggested that I get the carpet the cleaned. I would not recommend them at all and the issue is still not resolved.
After the installation some parts of the carpet when you step on it would look lighter and would leave a foot print also fibers were coming loose from the carpet. I called the office admin to explain to her the issue. They asked me to take pictures of the issue and that someone would call me back no one ever called me back. I called again in February and complained, someone from the corporate office came out and inspected the the carpet. They took a lot of pictures and the inspector explained they would look further into the situation and call us back. When they reached back out to us, they believed it was something that was done "off site" and suggested that I get the carpet the cleaned. I would not recommend them at all and the issue is still not resolved.
Lindsay M.
Jan 2016
From the sales process to the end result - fabulous. 50 Floor communicated with me every step of the way. If they said they would call, they called. I was never left wondering what would happen next or what to expect. Communication is key, especially with a job the size of mine. The contractors for both the carpet and hardwood where extremely hard working and did beautiful work. We couldn't be happier and highly recommend them for your flooring needs...ask for Joe...he was the best!
Gudrid V.
Dec 2015
unknown
James O.
Dec 2015
Jim, the sales person was punctual and professional from the very beginning. He walked us through the process and made the shopping experience easy. We would use them again and request that Jim comes out again.
Sebra S.
Aug 2015
They were okay. There were three people who came out and started installing it. One of them left. He seemed like the leader of the little group. He was gone for hours. It was 10 o'clock and it was very late. By 9 o'clock he came back and it took them 10 o'clock to finish the job and I didn't like that. I knew it would not have taken that long have he stayed and finished the job with the other people who were here. My husband had to haggle and haggle to get the price he wanted. I think they're too expensive for the product they're installing. I wasn't totally happy with the product. Their responsiveness was really good.
Response from 50 Floor
"Dear Valued Customer, Thank you for taking the time to share your experience on using 50 Floor. I do apologize that your installation went on into the late evening. While every installation is unique and the time frame will vary on completion,I understand the frustration you may have had because one installer left and returned later to help with the installation. I'm not sure why the installer had to leave, but again I apologize for this situation occurring. Also, please know that 50 Floor does value your business and we do strive to provide competitive pricing that will continue to expand our customer base along with our installations completed with quality. Please continue to enjoy your new floors. Thank You, Angel Mobley Director of Customer Service 50 Floor"
John G.
Jul 2015
Their first installers were supposed to show up around 9am on April 8th, yet they did not show up until around 11:15 to start what was supposed to be a 2 day project. There were about 4 installers but we never saw more than 2 working at any given time. Most would go outside to talk on their phone or to take a break. They were at our house until around 4:30 that first day and said they would be back at 8am to finish. 2nd day they showed up again around 11am (not 8am as promised). They finished late on the 2nd day staying at our house until 10pm, but told us they realized at the very last minute that they did NOT have enough carpet to finish! They also had several install issues such as seams not being done correctly, etc. They then tried to send out the installers again the next week with the additional carpet, but with carpet color did not match on one of our floors, and it was obvious. We told the "Manager" in charge that we were not happy. They send out a different installer to look at our concerns and he agreed the seams were not right and the color did not match and they agreed to redo the areas effected. Again on the 2 install, AFTER measuring for a 3rd time, they still arrived with NOT ENOUGH CARPET to finish the job and did not alert us to this mis measurement until this installer was done! He tried to convince us that they had indeed finished installing new carpet on all areas, but it was obvious that one area of our upstairs floor was a different color (hence the old carpet was still in one room of that floor). I called the manager again, and they blamed the installer for the error and the installer blamed the manager for the error saying that management told him to go ahead with the install and just try to pass it off as they replaced the entire floor of carpet, when in fact they had not! After a very heated discussion we had with 50 Floor, they agreed again to reorder new carpet for us and replace the entire 3rd floor of carpet to match the rest of the house. Showed up about 10 days later with carpet in a darker dye lot that did not match..so we sent it back. 4th try, they finally got it right. After numerous days off from work for all of the installation dates and numerous calls to 50 floor, they agreed to reduce the cost of the carpet some for us but it really was not enough to replace the value of our "time" invested in this. It was a NIGHTMARE from day one and we would never recommend that anyone use this company for anything!
Response from 50 Floor
"Dear Valued Customer, Thank you for taking the time to share your experience on using 50 Floor. Please accept my sincere apology on behalf of our company. I am sorry to learn that your experience was very unpleasant with our company. What you experience is the exact opposite on what we pride ourselves on. I would like to thank you for bringing this matter to our attention as it will help to improve our services for customers. We also hope you will continue to enjoy your new floors for years to come. Thank You, Angel Mobley Director of Customer Service 50 Floor"
Therese D.
Jul 2015
unknown
Response from 50 Floor
"Dear Valued Customer, Thank you for taking the time to share your experience on using 50 Floor. Please accept my sincere apology on behalf of the company for your experience being very unpleasant . We truly value you as our customer and we will continue to strive to provide a great experience to our customers from beginning to end. Thank You, Angel Mobley Director of Customer Service 50 Floor"
Brian B.
Jun 2015
That was a bad experience. They came out. I had cracked tile in my kitchen and I wanted floor laminate put over it. I asked if they could do that and they say yes. I also had a contractor that came out for my cabinets and I was telling him. He noticed the cracks and asked if I was going to do something about that. I said yeah, I hired 50 floor. I said, they are going to come out and they are going to cover it. He said, you can't cover cracked tile, you have to replace it before you can lay down laminate. So, it was four days after I signed the contract. I called them up and said, my contractor said that you can't be putting floor laminate on cracked tiles, so I want to cancel my order because I was not happy with them giving me false information. They charged me a restocking fee. They charged me $1200.00. And the thing that really pissed me off was they charged me a restocking fee for the materials and the labor. They hadn't done any labor.
Julie A.
Jun 2015
unknown
Response from 50 Floor
"Dear Valued Customer, Thank you for taking the time to share your experience on one of our sales representatives visiting your home. We are glad the sales representative was able to provide you with a solution that will work best for your flooring needs and complimented your budget. Kind Regards, Angel Mobley Customer Service Manager 50 Floor"
Deborah M.
Jun 2015
unknown
Response from 50 Floor
"Dear Valued Customer, Thank you for choosing 50 Floor to take care of your flooring needs. We are happy to hear that your experience with our company went extremely well. We also appreciate you taking the time to post online where others may view your experience. Please continue to enjoy your new floors. Warm Regards, Angel Mobley Customer Service Manager 50 Floor"
Christine T.
Jun 2015
flooring started to show signs of poor quality within 60 days of installation; dealing with the company to try and resolve this issue is still on-going and beyond frustrating; I would never recommend using this company; not only did they sell me a poor quality product that was not suitable for my home just to make a sale, their dedication to customer service is non-existent
Response from 50 Floor
"Dear Valued Customer, We sincerely apologize for your experience. 50 Floor takes pride in providing quality flooring to all customers. We also offer a one year installation warranty from date of installation. 50 Floor will also partner with manufactures to file a claim on behalf of the customer to take care of flooring defects. Under all warranties, there are stipulations/procedures that apply. We value and thank you for your business and please know that we will be happy to assist with filing a claim or if you have any other floor concerns. Kind Regards, Angel Mobley Customer Service Manager 50 Floor"
E B.
May 2015
team of 2 worked steadily all day from 8:30AM to 7:30 PM including 3 closets. The boards are tucked under the door frames and quarter round butted perfectly. Very pleasant and professional workers headed by Nelson.
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Response from 50 Floor
"Dear Valued Customer, Thank you for taking the time to share your experience on your floor installation from our company. We are delighted to hear that your experience was very pleasant. Please continue to enjoy your new flooring for years to come. Warm Regards, Angel Mobley Customer Service Manager 50 Floor"
Harriet P.
Apr 2015
The arrived when promised and moved all things as promised. However, the boxes that contained my stemware and other crystal pieces and china, I found were all broken and had to be discarded. Some boxes were left outside to be ruined by the weather. Not able to get out back, I was not aware of this.
The installation of the carpet has been coming up and strings are sticking up at all doorways, closets and one place in the living room there is a string that has come up in the middle of the room.
I have tried many times to call them, email them and even contacted the main office phone number. They have not returned one call yet. My carpet is in need of cleaning, but I have been waiting for them to come and look at this installation job.
I responded to one of their TV ads to receive a discount because I am on a fixed income, but wanted some quality flooring for my home. I never expected it to look so bad. Even around the floorboards the installation looks so bad. In trying to get my home renovated for resale value because of my health condition, it seems that I will have to figure some way to get this corrected. The work is so inferior and the product seems inferior as well.
The installation of the carpet has been coming up and strings are sticking up at all doorways, closets and one place in the living room there is a string that has come up in the middle of the room.
I have tried many times to call them, email them and even contacted the main office phone number. They have not returned one call yet. My carpet is in need of cleaning, but I have been waiting for them to come and look at this installation job.
I responded to one of their TV ads to receive a discount because I am on a fixed income, but wanted some quality flooring for my home. I never expected it to look so bad. Even around the floorboards the installation looks so bad. In trying to get my home renovated for resale value because of my health condition, it seems that I will have to figure some way to get this corrected. The work is so inferior and the product seems inferior as well.
Response from 50 Floor
"Hello, Thank you for taking the time to voice your concerns from your floor installation. Also 50 Floor truly apologizes that your valuables were broken. 50 Floor requires the installer and customer to inspect the flooring installation in it’s entirety after the installation is complete. The installers can then address floor concerns and/or other matters that may arise before they leave. The installer would be required to call into the office if the customer’s belongings are broken so office personnel can contact the customer to resolve these matters. The customer would also need to contact the office as soon as possible to report damages that were not found after installation was completed. 50 Floor seeks to resolve the customer’s matters in a timely manner. You mentioned also that you called the office and did not receive a call back. I’m not sure why you did not receive a call back, but again we apologize to you. We wish to rectify your concerns and you will receive a call back to further address these matters. Holly Smith Customer Service 50 Floor Charlotte"
David S.
Apr 2015
They got here really early and didn't leave until about 1030 at night. In my room there are pieces sticking up. In another room there are some other pieces sticking up. The border they put up is not good at all. The color is not good and it appears to be cracking. No one ever came back to see if the floor looked good or to ask if I liked it.
Response from 50 Floor
"Hello, We first want to thank you for choosing 50 Floor for your flooring needs. While every installation is unique, unfortunately 50 Floor can not give a firm time for completion of a customer's floor installation. We at 50 Floor call each customer with a follow up after installation as we done so on 12/08 where everything was rated "great". However, I do understand your frustration of the whole matter pertaining to your installation and we will be happy to send an installer out to assess your floors. I have left you a message on 04/23 in regards to speaking with you. I look forward to speaking with you in regards to your concerns for a resolution. Thanks, Holly Smith Customer Service at 50 Floor Charlotte"
Susan A.
Apr 2015
unknown
Response from 50 Floor
"Dear Valued Customer, 50 Floor truly apologizes to you for your experience being very unpleasant. We wish to thank you for your business and we will continue to strive to provide great service from beginning to end our customers. Warm Regards, Angel Mobley Customer Service Manager 50 Floor"
Michael B.
Jan 2015
unknown
Response from 50 Floor
"Dear Valued Customer, Thank you for taking the time to post your feedback on our company. Also, please accept our apology on the few glitches that took place leading up to your installation. We truly value your business and we also thank you for the constructive criticism. 50 Floor will continue to strive to be better for you....the customer. Kind Regards, Angel Mobley Customer Service Manager 50 Floor"
Stuart O.
Dec 2014
excellent
Response from 50 Floor
"Dear Valued Customer, Thank you for taking the time to provide feedback on 50 Floor. We appreciate the fact that you chose 50 Floor for your flooring needs. Thank you for your business and please continue to enjoy your new floors. Kind Regards, Angel Mobley Customer Service Manager 50 Floor"
Licensing
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FAQ
50 Floor is currently rated 3.4 overall out of 5.
50 Floor accepts the following forms of payment: CreditCard
Yes, 50 Floor offers free project estimates.
No, 50 Floor does not offer eco-friendly accreditations.
No, 50 Floor does not offer a senior discount.
No, 50 Floor does not offer emergency services.
No, 50 Floor does not offer warranties.