We contacted Green Energy Lawn Care on Friday for an estimate for mowing our yard. We explained that, due to some health problems, our yard had not been mowed yet this season. We told him our property is .44 acres, but of course, the house is on part of that. He indicated that he would look up the tract using GPS and contact us with an estimate. He called on Saturday with an estimate of $85.00. We thought that was a little high, as previously, we'd been paying much less, but he also indicated that it might go down once he actually saw the lawn. Being desperate to have it done quickly, we agreed. He indicated that he would come on Monday to mow, saying that he would either arrive early in the morning or in late afternoon. When I arrived home from work Monday, my initial reaction was astonishment. The yard was not completely mowed, with several large areas left completely untouched. The areas that were mowed were uneven. No trimming had been done. Even the now empty trash can sat by the curb with tall grass poking out from around it, having never been moved. Minutes later, my husband called to ask if the person from Green Energy Lawn Care had come back to finish the job. I told him that the yard looked like a wreck and was not finished. He explained that the person had called him and said that there were some areas that were too wet to mow with his mower, and that he would come back later in the day to finish up. My husband had asked how to pay, and was told that we could either leave a check taped to the door or pay on line. The good news was that he had dropped the price to $55.00. By nightfall, he had not arrived, so my husband called him. He indicated that he had been swamped with other jobs but would return the following day, unless it rained, in which case he would come on Wednesday. My husband agreed, mentioning that once the work was completed, he would then pay online. Green Energy Lawn Care agreed. By Wednesday, Green Energy Lawn Care had not come to complete the mowing job, nor to do the trimming. They called my husband and informed him that they were just too busy with other jobs to return. However, they would not charge us for the work already performed. On 4/20/11, the person from Green Energy Lawn Care let us know that customer satisfaction is a priority for him and indicated plans to provide better service for us. He did just that. When we arrived home, our yard had been mowed again. It was mowed fully this time, and evenly. No trimming had been done, but the mowing was done and done well. I commend Green Energy Lawn Care for their commitment to customer satisfaction.