Carteret Heating & Cooling Inc

"Thank you for your kind words .We strive to be the best in all our installations and customer satisfaction is a top priority for us . We appreciate the opportunity to serve you and our community. We would have been happy to install the 2 registers if you had of called. Our error."

"We are so pleased that you are happy with our services, we strive to keep our technicians educated and updated on new technologies. We use a national flat rate guide to keep our prices fair and competitive.Thank you for taking the time to review our company."

"Thank you for taking the time to review our company. I am glad we were able to solve the problem. We appreciate the confidence you have placed in us."

"Thank you for taking the time to review our company. We are pleased that you were so satisfied with our service. Don't forget we offer 24 hours service, Preventative Maintenance contracts, duct & dryer vent cleaning. Please visit our website for a complete list of services [hyperlink removed].Again, thank you."

"Thank you for taking the time to review our services, we very much appreciate your business and the trust you place in us."

"The homeowner purchased a new system in April 2009 and also a dehumidifier. This is OCEANFRONT property. It came with a 10 year Compressor, 10 year Parts and 1 year labor warranty. It was "5 YEARS after the original installation" before a service call was needed for his heating & air system, this is proof of a good installation. We install the systems. We DO NOT make them. In April 2014 his condensing unit (copper tubing) sprung a leak due to corrosion. The homeowner was advised of the repair cost and what was not covered by his warranty (refrigerant is never covered and labor is not covered after the 1st year) the repair cost was approved prior to service by the homeowner. (Standard company policy). We repaired unit. April 2015 (6 YEARS from the original installation) we received a call that the unit was not cooling. A compressor circuit failed. We advised homeowner of the repair cost .The cost was approved by the homeowner. We made the repair, the compressor was supplied under warranty. 2 months later June 2015 we received a "not cooling call", we found a fault in our repair .We repaired it at NO CHARGE to the homeowner. The dehumidifier was covered by a 1 year manufacturer warranty and when it needed a new expansion valve in August 2010 (out of manufacturer’s warranty) we repaired it. We wrote off the cost for the part and the labor. We have no record of a cracked drain pan, we do know that the homeowner was never charged for a cracked pan. It might have happened during the original installation of system? We cannot say as we have no record of that or any recent call stating any dissatisfaction from the homeowner. Most of our customers have the owner’s cell phone # and if they don’t all they have to do is request it. Our Service Dept Manager is always available. We have elaborate software to track our calls and we are sorry if we missed a call and we are sorry this homeowner is displeased. Customer satisfaction is very important to us and that is why, we answer our phones and when service is requested we respond promptly. We always give our customers upfront pricing so there are no surprises. Again, we do not make the equipment .We service it. We do not have any control over what is and what is not covered by a manufacturer’s warranty and unfortunately for the homeowner sometimes that means out of pocket expenses."

"Thank you for your review, Please remember that we offer 24/7 service in a emergency and also offer Preventative maintenance contracts and can provide you with free estimates for new installations. Thank you for confidence in us"

"Thank you for taking the time to review our company. We strive for excellent customer service and are glad that you were pleased."

"We appreciate your business and your positive feed back on our company."

"Thank you for your review and the opportunity to serve you."

"Thank you for taking the time to review our company. We look forward to taking care of any of your future needs."

"We appreciate your business and are glad that our Service Technician was helpful and informative. Please remember we have 24/7 service if the need should arise."

"Thank you for your business and your review of our services. Our technicians are constantly being educated in any new technology to provide you with a professional diagnosis & repair.We pride ourselves on being friendly& courteous and are pleased that was your experience with us."

"Thank you so much for taking the time to review the services we provided you. We will continue to strive to provide you with quality services .We appreciate your business very much."

"We responded to a request for service on June 17th at 10:30 am. The tech was told by Mr. [Member name removed] that his outdoor fan motor was stopping intermittingly, he also stated the fan motor and capacitor was replaced by someone prior to our visit. Our Service Dept manager even called the manufacturer to verify the right size motor was installed. Our technician was at Mr. [Member name removed]’s home for 1 hr. and 28 min and did not witness what Mr. [Member name removed] described. Our technician checked Freon levels and capacitors that run the outdoor fan and compressor. The tech found no problems and DID NOT suggest or price any repairs. The tech left at 11:58 to go to his next call. Mr. [Member name removed] called and said the unit was acting up again. Our tech returned to Mr. [Member name removed] home and found the compressor stopping because of a thermal over load. (Over heating). The tech found no apparent reason for this to occur. Mr. [Member name removed] stated his unit was 10 yrs. old and he wanted to replace it. Our company responded to a request for an estimate to replace the heat pump. The owner of Carteret Heating met with Mr. [Member name removed] for about 1 hr. measuring windows and walls and insulation values to calculate the heat and ac loads. The air conditioner did not show any symptom’s that Mr. [Member name removed] described while the owner was there. The owner spent 2 hrs. preparing an estimate and load calculation. We found Mr. [Member name removed]’s system was undersized for his home. We provided this information FREE of charge with no obligations. We never quoted a repair to Mr. [Member name removed], he told us he was not interested in repairing his system. We are confused by his grade on our quality as we sold him NO products. We only provided what the homeowner requested. We did visit his home 3 times. Our compensation for 5 ½ hours labor was $41.30."

"We appreciate your review and hope to continue to provide you with quality, efficient service."

"We are very happy that you were well satisfied with your recent installation. We work and train very hard to give our customers a professional & quality installation experience. Remember in case of emergency we keep a technician on call 24/7 for your comfort."

"Thank you for your kind comments, we continue to educate & train our employees to supply you our customers with professional and knowledgeable service. We are very aware of the high cost of refrigerant which we cannot control, but we do use a National flat rate guide to make sure we are offering a fair industry standard in our pricing. Thank you again for the privilege of serving you."

"We appreciate the confidence you have placed in us and the opportunity to help you with your heating/air needs"

"Her systems were out of warranty, she had no routine maintenance performed on her equipment. We made 2 trips to her property after she called ( At no charge). 1st our Service Technician went and saw no issue.Then our Service Department Mgr. and the Owner of our company went to the homeowner;s property .After an on-site inspection we found there was no water leaking from our lines or equipment, and the ceiling stain was no where near our lines or equipment. We are sorry she had damage at her property but it was not caused by our equipment or installation."

"Thank you for choosing us for your HVAC needs, we appreciate your business"

"We appreciate the confidence you placed in us and appreciate your business."