Unlimited Resources LLC

Very honest company. Robert stopped by first to assess my front door and told me he would be sending Jason to take care of the weatherstripping. He asked me if I had anything else I needed done and I mentioned the florescent light bulbs so that was added on to the job. I was glad he checked so I could get that taken care of too -- I have A LOT of florescent light bulbs -- and they also disposed of the used ones for me. On the scheduled day, Jason was running a little late because of difficulty finding some of the items needed for the job, but I was kept informed and was given a new estimated arrival. Jason arrived when expected and completed the work quickly and efficiently. The door had to be removed because the previous weatherstripping had been nailed on. He put plastic up first to keep the critters out, and then removed the door and changed out the weatherstripping. Next he took care of the florescent bulbs. This was a great experience and I will be sure to contact them again for other jobs.

Robert and his team were very professional and extremely patient with this first-time remodeler. They moved plumbing, electric, retiled and expanded shower as well as installed a pocket door. Although there were a few glitches because I constantly changed my mind, Jason, Tony and Robert created a beautiful & peaceful master bath that I am very proud of and happy with.

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The guys that did the work were very nice and polite, especially the main POC.  But other than that, the work was messy, there was zero attention to detail (walls were not plumb, etc.), and they left the house and any of the items we lent them to use a complete mess.  Dust everywhere, things that were removed (shower rod) not put back, etc.  They just didn't seem to care about the work they did at all.
One good things is when we told them about our complaints, they did send in a new team to re-do everything.  And the work overall turned out ok (not perfect, but passable).  But for the amount of money we paid, it is ridiculous what was accomplished (very little).
We purchased the $1679 week of home improvement coupon, understanding that we might go over based on our requested needs.  They finished the bathroom, and the other drywall/paint job, but the slats in the garage never got hung out since they said they were missing pieces (my husband ended up doing it himself!).
Seems like this company uses the "deals" to get in the door, then they charge by the hour.  In the end, you get screwed on cost.  Fool us once.  If you do decide to use them, ask for their A-team upfront, and get a quote and make them stick to it.

They price was very reasonable. Their responsiveness and punctuality was very good. They completed the job in about five days. They did very good work and were pleasant to work with. The paint didn’t match exactly what I had and they had let me know how to follow up with them. There are also some paint drippings on the slate flooring. I am unsure of how to remove it without causing damage. They said to call them to make an appointment and I have yet to follow up.

WORK WAS AVERAGE

They were able to complete the project in a couple days.  Jeff, the project manager, maintained contact with me throughout the process.  Mike seemed to be very knowledgable and lead the team through the project efficiently.  Overall, I am very satisfied with the work they did for me and plan to use them again in the future.  Thank you gentlemen!

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Initial estimate
The estimate with the owner went well. He and I walked around the house to go over my list of items. The repair/scrape/caulk/paint portion was pretty extensive (lots of raw trim and fascia, gaps in siding, and exposed window trim and sills), so I pointed out all the areas I could see from the ground, and made it clear that I was looking to have those issues corrected over the whole house. He took notes and provided an estimate on-site, and said his office would follow up with an official contract.

Contract
The office sent me a contract which had some errors (incorrect number of shutters, didn't include some of the items we discussed during the on-site estimate). After a couple back-and-forths, we got it ironed out and signed.

Garage drywall patching, cat door siding
The drywall patching/painting and siding replacement was done quickly and looked good.

Shutter replacement
After we accepted the contract, I had a question about what color the replacement shutters would be. As it turns out, there is only a single standard green (so there was no color selection). That was fine, but I asked several times, and never got a response until the workers actually showed up to do the work 2 weeks later.

The first day, the workers took down the old shutters, then found the replacements were out of stock. They estimated 10 days to get them, and left the old ones by the side of the house. 20 days later, I hadn't heard anything, so I contacted them to ask about the status. They were still waiting for them. It ended up taking 24 days before they were installed. I understand waiting for an order, but they should have contacted me to let me know there would be a significant delay.

The workers left the old shutters, and I had to ask them to remove them.

In the end, the replacement shutters were installed well and looked nice.

Repair/scrape/caulk/paint trim, sills, fascia, porch rails
When the workers arrived, they didn't understand the scope of the repair/scrape/caulk/paint portion of the job. They touched up a few places, and thought they were finished. I had to print out pictures of all sides of the house and mark all the areas I could see needed repair (these were the same areas I had pointed out during the initial estimate). Even with that, many areas were left undone, and I had to print pictures and mark them up a second time. Even with that, another walk-through showed several places that needed to be addressed. The work was eventually done to our satisfaction, but took far more time and involvement from me than I think is reasonable.

Even once they knew the scope of the painting work, the workers didn't bring the right equipment, had to borrow my ladder repeatedly, and come back multiple times because they didn't have a long enough ladder.

Workers leaned ladders against the siding with no padding to prevent scraping. Some paint scrapings were left on the roof and on the ground. Some work was sloppily done (trim paint brushed onto adjacent shutters, caulk smeared over cracked paint and left unpainted, paint scraped off of trim left rough instead of being sanded smooth)

From the time work started, it took 52 days and 5 visits before the job was complete. I was repeatedly told they would finish up on the next visit, only to have the workers leave with work undone.

Follow-up:
The owner proactively contacted me after this review was posted to apologize for the miscommunication, and make sure we were satisfied with the work that was done (we were by that point). He was professional and courteous as we went through the list of issues I had with the job.

Warranty coverage:
About four months after the work was done, we noticed a few things that were missed (a couple window sills that couldn't be seen from the ground, etc). The contract came with a one year warranty, and they were responsive in coming out and taking care of the things we found.

Everything went well, other than the toilet still runs.

Gutters were subcontracted - that went well (would not rate as low as project as a whole)
Paint was alright - not terribly detailed and required a lot of daily review/requests for completion of work or correction of errors (still have some trim pieces painted house color)
Deck was a nightmare - and is becoming an even worse outcome as time passes - we will need to hire someone to fix their work only eight months after project
Wood cracked and splitting after just eight months (was stained prior to drying at insistence of contractor)
Lacked professionalism
Cash payments required, must request documentation numerous times
Stained entire load of new wood, then announced it would look terrible with house - they'd be ashamed to install it (forced re-purchase and re-staining of new load of wood - which was lower quality product, rushed and incomplete)
Contractor insisted wood be stained prior to installation, which we questioned thinking it needed to dry out for a summer - now we have splitting wood posts, floor boards, seating, as well as pieces swelling where the stain was not applied to all surfaces prior to installation - looks worse in nine months than the deck we tore down that was 15 years old
Scheduling was a mystery - no proactive communication about when to expect workers, what to expect for stages of progress, how we were tracking toward completion
Communication was very challenging
No communication around reviews/approvals prior to "final" punchlist (so you constantly have to check in and ask about incomplete or wrong items)
Time to completion was more than three times estimate (six weeks estimated; 20 weeks actual)
Cost was 32% over budget (including extra cash payment required beyond contracted amount after completion)

They did a good job. Arrived on time. They understood and followed instructions. This is a small house with a big set of bedroom furniture so they had some challenges. Second day one guy seemed to do all the work but that's their style as long as it was done. No spillage and they touched up on third day. They picked up the paints according to directions and painted a tall expanse of wall (nothing I could have done). They were pleasant and friendly.

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It was okay. I had a little bit of a dispute with them as far as some of the extra cost. They ended up charging us more than what I had originally had anticipated but we did work it out. They were very clean. Part of the whole issue was that I didn't get the full quote of what the work would have been. One of our closet door do not close because of the new flooring and we mentioned it that to them but they didn't fixed it.

The last time I’m in contact with them I guess November.  For the price I could look it up but I don’t know at the top of my head maybe more like a $2000.  It was full interior painting for an entire house.  Price is really good.  I looked up the price of the painting and it was $3306.

Rob and his crew worked for approximately a week in my home completing many various tasks.  He walked me through many things because this is my trial run at home ownership.   He was always on time and his crew could accommodate any request.  I have already recommended his name to a neighbor and I would do so again.  Thank you for working with me Rob!

At first the progress was slow, but as time went by, I realized how high the professional standards Unlimited Resource expects of itself. I appreciated the extra efforts. I'm happy with all the workmanship and would recommend Unlimited Resource to anyone needing a job done to a high standard of excellence.

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Overall, it went very well. They put in a lot of effort and quality workmanship on the project and especially the wood trim work.  Work was ccompleted in a timely manner.  It was a good value for the quoted price which included all labor and materials.
We also had a couple of rotted wood support columns on a backpoarch replaced with a non-wood version and had the porch area repainted a couple of months earlier.  Again, they did a very good job on that project also.

Robert came out and gave an estimate on the spot. I could probably have shopped around and saved a few dollars but he promised to do an excellent job. He gave me a start date of 2-3 weeks but called back after about a week and said he could start. He completed the storage building first and did an excellent job. I had some molding that needed to be put up on it at the same time and he included it in the job. I asked him to match the color to the vinyl siding on the house and he did it exactly. I had a scrap piece of siding that I held up to it and it was a perfect match. He did an excellent job of prep work before painting. Holes were filled in and caulking was done. When he finished there were no gaps showing anywhere and the building looked better than the day I built it. The house was clean when he finished washing it also. Then the fireplace repair was done. He had to remove several layers of brick and filled in gaps between the rest. I was concerned that the top part of the chimney would not match the rest but he even colored the mortar pretty close to what was already there so you can hardly tell there was a repair done. As I said at the beginning, I may have been able to shop the price, but in the end I'm glad I didn't. The quality and thoroughness of the work made up for it. Even on this small job that I had , he wasn't just out to patch something up and turn a dollar. He made it look better than I thought it would. I plan on using him again as we have already started talking about some more major projects I have.