Tom Buzzard Co

Tom Buzzard was recommended to us by a roof repairman who had done excellent work for us. We were very impressed by the clarity and professionalism of Tom’s presentation, his answers to our questions, and the timeliness of his estimate and communications with us throughout. The carefully printed plan included aspects that we hadn’t considered, such as new soffit vents. for better circulation, and hand-nailing of the shingles, which was music to our ears, since our previous roof and been nailed incorrectly. As well, Tom supplied a list of exceptional service providers who helped us complete other aspects of our job, and who we plan to use in the future. Despite all this special care, Tom’s estimate was almost the same as that of the insurance company, which he hadn’t seen until we showed it to him. The efficiency and care of Tom’s crew was evident in their work, who also answered questions patiently and well, and we were very appreciative of the way in which our gutters and landscaping were protected. We love our new roof, which has greatly improved the appearance of our house, and recommend Tom Buzzard and his roofing company very highly. Thank you, Tom!

This was our second roof installation by Tom Buzzard in over thirty years. The entire process went smoothly from start to finish: first he met with us to discuss the plans and pricing. Then his crew of four worked tirelessly for three days, and cleaned up nicely when they were done. The end result was perfect, and the cost was reasonable. Tom Buzzard is a thorough, honest, reliable, and knowledgeable roofing contractor. Highly recommend!!

I recently had my 20 year old roof replaced by Tom Buzzard Co. Tom was very courteous, his pricing was very competitive, warranties were excellent, and his crew were excellent. He does not use nail guns, so the project may take a day or so longer than normal, but I was very pleased with the workmanship. I would highly recommend his company to anyone else.

Tom was the most responsive and cost effective of the four contractors I contacted for a bid and provided the most detailed explanation of the work to be done. I tend to ask many questions and Tom was very patient and also had a consulting engineer speak with me. Tom's crew was great being very courteous, prompt and skilled. There were schedule issues with materials outside of Tom's control, but it was handled very well. For a minor cost I went with a longer term warranty and received all the documentation from the shingle manufacturer very quickly. I feel very good about the completed job and feel I got a great value.

We called Tom to give an estimate on repairing a leak at our rental property in Sep 2015. Tom said the whole roof needed replacing & he would need to do some repair work around the chimney flashing. Although Tom does not do the actual work, he was the only point of contact with this business. He was very difficult to work with & extremely antagonistic toward anyone who asks questions, especially women. He actually suggested to my husband once that my husband needed to do something about my trying to have a "one-on-one" conversation with him (via email) because I asked a few routine questions about the roofing work he proposed to do at our rental property & my husband wasn't included on that particular emails. I made apologies to Tom for anything I might have said to offend him. My husband suggested to Tom that he should answer my questions since I was in charge of managing the property & had hired him in the first place. There were several delays in the work due to the weather, which was not Tom's fault. It took 2 months from the time we contacted him to get the job done because he was so busy. During the final phase of the project, Tom informed us that he had decided to change some of the materials we had picked out without any explanation as to why he was making the change. He did say he wouldn't charge us for the difference. When I asked if the new materials would look OK with the materials he had already put in place, he said that wasn't his concern & that his job was to complete the work, not to figure out if potential renters would like it or not (our roof is visible from the road). Tom also made a huge & completely unnecessary show of refusing, very rudely, to answer my question at all when I asked if he had any idea when I could tell my renters to expect his crew to be back to complete the last portion of the work. He spent several emails playing cat & mouse in order to avoid answering & finally said that he didn't have to answer my questions. My husband & I were at a complete loss as to Tom's behavior & finally decided to fire him & hire someone else to finish the work. But, when my husband called to inform him of our decision, Tom said that the work had already been completed a week & a half earlier! We still don't understand why he didn't just say so instead of making me think it still wasn't done yet & being so mean about it. I guess he was just informing us, after the fact, that he had made the change in materials & didn't feel he owed us anything more, including common courtesy. A year later, my renters reported mold growing around the leak that had caused us to call Tom in the first place. When we had our property manager call Tom to come out & make sure it wasn't a problem with the new roof or the repairs to the chimney, Tom said he would rather us get someone else to come out. He did agree that he would be responsible for repairs if the leak was related to his work per his guarantee. There was in fact a problem with his work & he did pay, but he made us get the other company to do the repairs. This has undoubtedly been the worst experience I've ever had with a contractor in my 20 years as a homeowner/landlord!

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Tom came out to give me a quote on a roof replacement two years ago.  At the time, he said that there wasn’t an immediate need for a roof replacement.  He said I could probably get one or two more years out of my roof.  I very much appreciated his honesty.  Two years later, I scheduled my roof replacement. 

Tom’s proposal was thorough and professional.  Tom is extremely knowledgeable and walked me through everything.  He actually came out twice; once for the proposal and once to sort out the details.  He was patient and answered all my questions. Tom took the time to explain all the various aspects of roof replacement.   

 

The crew was also very friendly and professional.  The project manager walked me through some things, answered all my questions and showed me pictures of some bad spots that I had.    They did a fantastic job, they were very detail oriented!   The crew cleaned up and hauled away debris.  The roof looks great! 

 

Job went pretty well. Got a little nervous when the job started on a day when rain was projected and occurred the day prior to the job start and the evening after the first day.  But they were professionals and new how to handle the weather conditions.  My roof presented many challenges which they handled well.

I had a list of items that needed some additional adjustments after the job was done.  I made the list and reviewed them with photos a few days after the job was completed.  The crew came back promptly a few days latter and addressed each item/issue and resolved them to my satisfaction and to theirs as well.

The shingle installation was excellent.  They have a unique ability to handle un-usual challenges.  They have many years of experience as a team.  It was very evident that they have pride in their workmanship and strived for high customer satisfaction.  I would rate the  quality of the entire job a B+/A-.

Tom was very professional and experienced.  He was quite knowledgeable and patient with all of our questions.  It was a great experience working with him.

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Excellent. He is a professional, honest, prompt with excellent customer service. He has attention to detail. His crews are courteous, neat, and hard working. Tom is always ready to provide 100% customer service satisfaction.

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I was very impressed with Tom.  I had actually called him out and he gave me an estimate 3 years ago, but I decided that we really didn't have the money and just filed away the report.  When the shingles on my roof started flying off every other week, I knew the time had come to replace the roof whether I waned to or not as the roof was almost 25 years old.

I got quotes from an independent roofer who I don't remember, Baker Roofing, and Tom Buzzard.  The independent roofer gave me the cheapest price, but made me nervous as he said a lot of things, but didn't put anything in writing.  Baker Roofing was really good, but they were a little more expensive than Tom and I really liked Tom's manner when he came out to explain what they would do. Both Baker and Buzzard left me full brochures and explanations, but in the end I went with Tom.

He was very responsive with me especially with email.  A little more so with email than the phone as he was fairly busy, but email went well.  He was eager to start the job as at the time his crews didn't have much to do.  Once they began, they did a very, very good job.  Tom stopped by almost every day to make sure things were on progress.

His crew worked very efficiently, and even worked Saturday and Sunday to get the job done on time due to rain halfway through the job.  I told him one extra day was fine with us, but he said his crew wanted to finish for us.

They cleaned up very well when they left.  We have found a few nails here and there, but for the size of the roof and the quantity of materials that had to be replaced, it is a lot less than I would have imagined.

Not knowing much about roofing, I was very happy with the entire process and would definitely recommend Buzzard to others.

They were a well oiled machine and did a wonderful job.

Very professional job, cleaned up and hauled away debris. Roof looks wonderful.

We had watched this contractor replace a neighbor's roof a few months before.  Seeing how they worked made us want to use the same contractor to do our roof.
Tom showed up on time for the estimate.  He provided a competitive, professional estimate.
The crew showed up as planned, completed the work in the planned amount of time.  The cleanup was so thorough you almost couldn't tell they had ever been here!
Tom followed up a couple of weeks later to be sure we were satisfied before he submitted his invoice.  there were no surprises in the final bill.

The men came  and cleaned all the debris from the teardown.   They stayed right on the job and were supervised by Thad the whole time during installaton of the new roof.   All the agreed upon repairs were performed and the finished roof is doing an excellent job with no leaks.

Tom came to our house and reviewed the condition of our roof.  I had called Tom because of reviews I had seen on Angie's list and also the reviews I had seen on the roofing manufacturer's site.  Tom's company has a master roofer rating on the Certanteed WEB Site.  My existing roof was stained and discolored.  It was also near the end of its useful life.  I also had a small leak in one the bedrooms.  Tom told me after his inspection that he could repair the roof problem that was causing the leak.  He told me that after the repair, the roof had a couple more years useful life.  Since I had budgeted to replace the roof in 2013, I decided to have Tom give me an estimate.  His estimate was very reasonable.  I decided to have Tom do the replacement.  Tom's crew came on the day promised.  They were at my home for 2 days as planned.  I was impressed that they did a complete site cleanup before leaving at the end of the first day.  At the end of the second day, thye again did a thorough cleanup.  My roof required a complete tearoff.  After they left, I did not find a scrap of old roofing material, or even any nails anywhere on my property.    The finished product has more than met my expectatiosn.  The roof has performed beautifully, and I am very well satisfied with the product and the job that Tom's company did.  I would highly Tom Buzzard.

This is the second time we have used Tom Buzzard Co. (for our own house in 2007 and now our son's house).  Their company performs good quality work, are price competitive and stand behind their jobs.  Once we had our own roof done, they did our neighbor's and their neighbor's as well.  Everyone involved in their team is courteous, professional and ensure that they perform the service with care and quality.  On this last job while removing the old shingles a couple of window screens got small holes in them from the falling shingles as the protective tarps they installed had moved slightly.  When I asked our window supplier for replacement cost of the screens they quoted $55.00.  Tom Buzzard insisted he reduce our total invoice by $100.00 to cover the cost of these.  I would highly recommend them as a quality roofing contractor.

There were a couple of repairs needed during the warranty period.  They were promptly taken care of.
On the other hand, there were a couple of leaks in the roof which were judged to be from "non standard" installation methods around vents by Mr. Buzzard's repair subcontractor.  These were repaired but as I recall, one of them was repaired at my expense.  My memory is not so good on this, but  I remember being annoyed by the situation.  This is the cause of the B rating.
Later on, my roof developed another small leak from a tree branch falling on it.  I called 2 repair people from the AList.  One of them repaired the leak and the other one caulked the vents again.  I was told by one these folks that "whoever installed your roof did a good job".
Note, the date is accurate only to the year, plus of minus one year.  AList wants me to be more precise than is possible.

First an apology.  Tom, it's been a busy year and I apologize for not taking the time to write the review you and your crew so richly deserve.  But here it is.
Tom Buzzard is an exceptional businessman.  Working with him is a pleasure and his dedication to his trade is profound.  His knowledge of roofing is encyclopedic, his method of workmanship is singular, and the results are spectacular.  As one previous reviewer noted, he doesn't even use the cheap nails!  Tom doesn't install the cheapest roof available in the triangle.  But he absolutely installs the best.  I've since (they did this work a year ago) talked to some folks who regard Tom as perhaps one of the best roofers in the country.  Not surprisingly, all his crew does is roofs, and he stays very busy.
 In any regard, the particulars.  Tom is always timely and accurate.  When he says he's going to be there, he's there.  His estimates of the scope of work required were accurate, and his recommendations to our plan and choice of materials was also excellent.  The cost was reasonable, neither the highest nor lowest I was quoted.  His warranty on his work was the best.  Tom presented a bound estimate complete with explanations, and choices in materials and warranties as well as our agreed plan of work and bill.  I've never received such a well presented estimate of work from a contractor!  During the course of work we discovered substantial deterioration of the underlying plywood and that was promptly replaced/repaired.  New roof vents were installed, an exhaust fan was removed, and improved drainage was built around the chimney.  Additionally an inadequate roof vent for the furnace was discovered and repaired.  Unknown to ourselves it had apparently never been installed properly.
After a year, I am still looking at a roof that is beautiful and functional, and despite owning a 40 year home with all that entails, I know that one thing I DON'T have to worry about anymore is the roof!  Thanks Tom, meeting you was a real pleasure, and my unabashed recommendation to any prospective customer.

Tom Buzzard and his staff are AWESOME!  All communications from estimate to closure were timely, courteous and most attentive to our requirements. He uses quality materials from the shingles to the nails. It was so apparent through interactions that the team is so conscientious in doing the best job possible as if it were there own house.
There was an undesired surprise during the project wherein it was found previous homeowners had covered up extensive water damage with new/painted siding around the chimney area. However, it was so comforting to know that we were working with Honest & Reliable team that would fix it right once it was discovered And having the confidence that Tom Buzzard would give us fair pricing for the job.
The original estimate between Mr. Buzzard's company and a few competitors that we polled in the beginning were comparable.
Superior work, quality materials and honest folks to work with in Tom Buzzard and his great team of guys is what we benefitted greatly from by selecting them.
We highly recommend them without reservation.

He and his crew did an outstanding job, thoroughly professional and top quality work. I would recommend them in the highest possible terms.

Great service.  Very professional.  Highly recommend.

I was really happy with them, and they had a good crew. I would recommend them to others. They have a good reputation. I had one little problem afterwards, and they came out and fixed it right away.