The Bath Remodeling Center, LLC dba Portofino Tile

I have lots to say about Portofino, I would strongly advise you to read the full review if you are thinking of going with them. If you notice the good reviews on good it’s because he pays to have the bad ones removed (verified to me by several employees). General summary: 1) they’re not actually cheaper, 2) no amount of money is worth dealing with Bob, 3) they did work without proper permits (and lied about it), 4) of the three people I know who used him, none would recommend him, 5) he will tell you your design/likes are stupid, 6) when they ask for a check, verify the numbers, they will have you overpay 1 – It’s not actually cheaper. He doesn’t include a lot of costs in that initial number he gives you to get you to agree to go to his meeting that costs you $1000 if you don’t sign the contract after. For example - Permits and dumpster together are $1000, not included in the initial number - Painting isn’t included (he conveniently waits until you’re about to sign to tell you that). Add on about $2K for that. Think you can do it yourself? Well it’s not just painting its all the final trim work, filling the holes, doing the finishing mud on the walls etc. Just plan for the $2K. - Several other items we included in our scope we sent him that he then charged us extra for at the contract meeting. 2- NOTHING IS WORTH DEALING WITH BOB. I repeat, no amount of money in the world is worth dealing with Bob. We had an issue with our countertop and he berated me over text. I was so taken aback by the sudden anger I was legitimately scared. In the end he said we’d have to pay the $1,000 arbitration fee for him to fix it without charging us for his mistake. We ended up fixing it ourselves. In a $45K bathroom you would think you would get an actual countertop that fits correctly and not have to fix it yourself. 3 – They did work knowingly without the proper permits. We had them put in windows downstairs and in the attic. I asked towards the end of construction to verify the windows were permitted and their workers told me they weren’t. I knew if I raised the problem at that moment then he wouldn’t finish the bathroom (since he already stopped all work once waiting for the countertop resolution) so I waited and asked to verify. They lied and told me they were permitted. I asked again and they lied again and said it was permitted. I finally said I had already talked with the town and inspector and it wasn’t. Eventually they filed the proper paperwork and got it through but had I not said anything it would have been unpermitted. 4 – I’m the third person I know who used them and none would recommend them. All of them were way behind schedule (closer to 3 months not 3 weeks) and two of the three of us he threatened that we would have to take him to arbitration to get him to fix his mistake. THAT’S 2 OUT OF 3 PEOPLE THAT’S HES THREATENED ARBITRATION. This is not an uncommon thing for him. This is not a standalone issue. I wish I had talked to the other people before deciding to go with him. 5 – Word of advice if you do decide to go with them. Trust your gut and do not listen to Bob trying to talk you out of your design choices and him saying “I know bathrooms I’ve been in business for over 40 years”. He tried to talk us out of basically every element of our bathroom but we decided we wanted to keep it how we planned it and we are so glad we did. 6 – They don’t give you much warning when they need a check and say “here’s the amount give it to the worker right now” so to be fair I didn’t do my due diligence. But it ended up at the end we only owed $26 instead of the $1,000 we should have had left. Also they tried to tell us we owed $376 because they “forgot” about a credit we had. So be careful with what they say you owe and make sure you’re keeping good track of it. I tried to be as transparent as possible in this review and share details I think are important to you making your decision. There’s a lot more that went into our interactions with Bob making it an extremely unpleasant experience. If I could do it over and pick someone else I would in a second.

It was excellent. Everybody was very professional and responded to whatever questions you have. I like that they just do baths.