Morrisville Heating and Air Conditioning Inc

BEWARE! We unfortunately hired Morrisville Heating and Air after a referral from our real estate agent when we purchased a home in Morrisville during the summer of 2018. The owner, Mike Frady, came out to our home and gave us a quote of $12,000 to replace both units. I was initially surprised at how quickly the quote came because I knew they were supposed to do a load calculation to determine how large the units should be and those take some time to complete. Frady replaced both units and kept them the same size, a 2.5 ton for the first floor and a 3 ton for the second floor. As soon as the units were put in I knew there was a problem. The second floor unit stayed on constantly and rarely ever reached the desired cooling temperature. I tried to reach Frady to discuss the problem but he didn’t respond until I emailed to tell him I was having someone replace the upstairs unit and he wouldn’t be paid the remaining $6,000. Frady argued that I didn’t know what I was talking about and the unit was fine. I spent the next 2 weeks proving the unit was not performing by emailing Frady data from the Trane WiFi thermostat he sold me. Frady then said they Trane WiFi thermostats were garbage and not reliable and I asked “why did you sell me garbage”?? And he responded that Trane makes him sell them. I ended up having to spend $450 dollars on hiring my own engineer to come in and do load calculations because I didn’t think Frady did them. I asked Frady to email me the load calculations he is required to do by law before an installation and he refused. My engineer told me that BOTH units were undersized for the space and gave me a detailed 45 page report. The first floor need a 3 ton unit and the second floor needed a 3.5 ton. I called Frady and gave him the facts, Frady never apologized and just asked me what I wanted. I had another company replace his first floor unit and left Frady’s unit in the yard for him to pick up. The company that installed the new unit said that Frady’s installation was sloppy, left a lot of trash behind under the crawl space and forgot to turn the gas to the unit back on. Frady has not agreed to replace the second floor unit. The second floor unit runs all the time, shows heavy condensation, and the county inspector said that the ducts are undersized for the unit that Frady installed. Frady is now no longer responding to my communications to replace the undersized unit. I will be filing complaints with the NC State Licensing Board, Morrisville County, BBB and taking whatever other legal action is necessary. The process has taken up a lot of my time and turned our new move into the area into a disaster.

responded with a visit within a hour. replacement of coils went as specified. great job.

Very well.

Very well. Office staff were helpful in scheduling. Tech was helpful in explaining what he did.

The work was completed neatly and in a timely fashion. Hired Morrisville Heating and Air to maintenance and care of unit because of their competency and service oriented talent.

unknown

unknown

unknown

The repairs went very smoothly. The contractor arrived early and completed the repairs much faster than estimated and at the cost that was quoted.  The contractor's diagnosis of the problem was accurate and the repairs solved the problem.