Maaco Collision Repair & Auto Painting in Cary

Color is beautiful and I found only a few dings that were not addressed, low on the body of the car. This was a complex job, and Its a professional job for sure. I'm picky, and I'm so glad, Mike the owner detailed what needed to happen, and offered special pricing. Very pleased.

Very good.

It was very fine.

It went very well, very professional. When i first brought the car in, after i got their information from Angie's List, on my way there, the bumper fell down and was dragging but i got it there. the gentleman that looked at my car, he went beyond the call of duty. He fixed the car, and moved the bumper so it does not drag on the ground. Very much appreciated, very kind, they were thinking about me and my car, not tying to upsell me. I very much appreciate the level of service. Would highly recommend!

The cost of the repair, and car rental, were out of pocket. When the initial estimate was provided to me repairs were to be completed within the week. However, once Friday came around they found out that the glass of the sideview mirror could not be salvaged and they had to order a new one. This wasn't a problem because my rental was for period of one week. On Monday they received the new glass...and it was broken. Concerned about the increasing cost of my rental I asked who was going to pay for the additional days - was it the manufacturer who sent the part, the delivery process? The person I spoke to said he would see what he could do. On Tuesday they got the new part in and completed the repairs. By the time the car was ready, 5PM, I had accrued two additional days on my rental. When I mentioned this to the owner, and explained the situation, he deducted the two days off rental charges from the total amount I owed them. Overall the service exceeded my expectations. While the paint job and replacement window were done as expected where I felt they excelled was customer service.

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Mike Lopez took care of me and provided an estimate. He was very kind and they did great work.

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The job was done, but the trim was not,when we arrived to pick it up.  The owner was very responsive: he asked for more time and when we returned the vehicle was ready, with paint and trim looking very good.

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They diod a good job.  I did not go to Maaco in Cary.  I went to Maaco in Durham.  They did a good job.

The initial work was performed by the specified date and within budget. We were a bit disappointed that the shop left a good deal of tape on the car, left a wrench under the hood, and the paint had a good amount of "orange peel." If this was a small amount of orange peel on the finish, we would have let it go. Unfortunately it was significant.
Within the first five days, we called back to ask them to fix the finish. We were advised to bring the car in and they would look at it. When we brought the vehicle in, Jody (an employee at the shop) advised us that the "orange peel was normal" and that we would need to get the "platinum package for an additional amount." Directly afterwards we contacted the company who handles their complaints (Driven Brands out of Charlotte, NC) via the information on Maaco's website. They called us back the next business day, but got our voicemail. We attempted to call back for 3 weeks leaving multiple voicemails. No other contact was received from them.
After this, we e-mailed the owner of the shop after doing some digging online and advised him of the situation. The owner (Mike) contacted us immediately and asked us to bring the car back in for him to examine. When he examined it, he agreed the car needed to be sanded and buffed and that they would correct our problem. He was a pleasure to deal with. The work was performed and the car now looks excellent.
Overall this is not a bad place. Their prices are fair and they know what they're doing, but make sure you thoroughly inspect your car when you pick it up. I would recommend going during the day so you can see any imperfections in the finish and have them fix it immediately (we had a relative pick it up for us as we were out of town). Otherwise it could drag out for a while and turn into a hassle like it did for us.

All work performed was excellent! I couldn't tell where the damage was after work was completed. Staff is friendly, appointments and delivery dates were prompt, and price was fair. I would highly recommend this shop.

What a great experience and they delivered early! 
I purchased a 2001 Audi TT in need of paint on the roof, hood and front bumper. Seems 2001 was a REALLY bad paint year for Volkswagen. Anyway, the day I purchased the Audi, and having had the experience with our Jetta, I drove it straight to Maaco. On that same day, they gave me the estimate and I handed them the keys, fully trusting their work since we'd just had the Jetta painted.
They were wonderful about showing us the difference in a factory paint vs. what we'd chosen for the Jetta and what they'd do for the Audi. The expected completion date was the following Monday but I could call on Saturday in case it was done and it was! 
The finish is smooth and matches the sides as if it came from the factory itself. If you didn't know it was painted a week ago, you wouldn't and the guarantee on it is awesome. 
I just couldn't be happier with the way the Audi looks now.

Maaco of Cary did a wonderful job! From the calls about their availability to the estimate, to dropping it off, pickup and payment, everything was amazingly smooth and professional and easy. They were friendly and answered all our questions even providing what felt like a dozen estimates as we considered what we needed.
This car was in desperate need of paint - everywhere. Not only did they repaint, they changed the color from a blue to a black as well as painted the inside of all the doors and truck so all the blue is gone. We also added a silver enhancement to one piece on the sides (part of the door) and they did that perfectly. 
We thoroughly enjoyed our experience and the results.

Provided prompt service, price was reasonable for the service provided.  Delivery was when they promised.
Paint was matched perfectly, could not tell that there was ever a problem.

He was very pleased with the quality of the painting job and I think he was pleased with the price. They did what they promised. We took it there and it took a couple of days longer than they had promised.

See above (I typed it all in one paragraph)

I had a good experience with them.  They did a good job.  They were quick, but they didn't call me back to let me know it was done.  I had to call.  Basically, it wasn't anything urgent for the covers.  I drove off with the car.  I am planning to go back.

Phoned Maaco for an estimate to repair scratched trunk.  Good grief, I backed into my own garage door.  Eight-year-old Volvo is silver metallic and I had circular scratches extended half way across the trunk's face.  The scratches were bad and I was told by two people that it would probably be a $200 job.  Maaco said, "Come in anytime for estimate."  that is opposed to the others I phoned and had to make an appointment for an estimate.  Met Justin, the estimator, who looked at the car and drove it to the side of the building.  He buffed out the scratches and painted the deep remaining ones.  I can still see it, but I bet no one else can especially if they aren't looking for it.  Justin was extremely nice and wouldn't take any payment.  Wow, am I a happy car owner - you bet.  The place was clean and the workers friendly, good parking, and easy to find.  Do check them for estimate.

I got an estimate, which seemed average for the kind of work being done. I took the car in on Thursday and was promised it would be ready late in the day Friday. They said they would call. Fifteen minutes before closing time, they had not called yet. I called them, they said it would be ready right at closing time. I got a ride there and went to check out the work they'd done. There were still several obvious scrapes that had not been fixed! I pointed it out to the gentleman assisting me in the pickup. He said they'd have to keep the car until Saturday to fix it. I came back on Saturday, and it was adequately repaired. I gave them a C because (a) it shouldn't have been missed, (b) it was a big inconvenience to go back on a Saturday, and (c) no one ever actually apologized. They were rather nonchalant about it all.

Had small issue with a little light over-spray on rear glass. They quickly removed the over-spray and made everything right.