iAir, Inc

Steve seemed professional enough.  Pricing was somewhat higher than another bid, but he was willing to lay down barrier sheeting.  Worked generally performed in evenings for a few hours, some visits on weekends.  Since crawlspace not locked, I was not always present during whole time that work was in progress.
One vent in Livign Room did not blow out air previously.  After ductwork replaced, that one inside vent still did not have perceivable air flow.  Steve figured new collars needed.  This was $225 in addition to the primary contract.  He installed 3.  Still no air flow from that 1 vent.  I left voicemail asking if he had any other ideas.  No response.  With summer coming, I called in another contractor to see if he could figure out solution.  Contractor#2 went under house.  He said the work was not up to code, that a permit should have been pulled.  Multiple connection points were not adequatley insulated and wrapped.  Not even the vapor barrier was laid out completely. Only the area close to the hatch that a would be able to see was installed properly.
Steve incommunicado most of April and May.  Did not respond to emails.  Voice mail box full - would not accept any phone messages.  Finally resorted to filing formal complaint with NC Licensing Board.  Received form letter back that complaint was received and would be investigated.

I usually don't read the Angie's List printed magazine, but I picked up the April 2013 addition and saw a coupon from iAir advertising 50% off of service calls for Angie's List members this month.  We live in a rural area (McGee's Crossroads) that many companies on Angie's List won't service, but when I called iAir on Saturday they didn't hesitate to put me on their schedule.  At my request, Steve came out on Monday morning to look at our system.  After looking at the duct work, he came back with good news.  He explained to me how duct work was constructed (an outer layer of plastic, with an inner layer of insulation surrounding the actual "duct" that carries the air).  He told me that what the other contractor saw was water inside this outer layer of plastic (due to a small tear) -- the inner duct was completely dry and not exposed to the crawl space environment.  Steve gave me a quote to replace this duct, but was honest and let me know that it was "not an emergency" at this point.  He recommended that we complete our work on drying out the crawl space first, then we could consider replacing the return duct if we wanted too.  At this point the minor damage to the insulation on the return side is not strongly affecting the efficiency of our unit, however, prolonged exposure to water could cause further deterioration. 
Steve was both friendly and knowledgeable.  The next time we need service on our unit, we would definitely call him.

I dealt with the owner Steve. He did a great job and I would strongly recommend his services.

The process went very well.

Steve stated depending on where the leak was he could possibly fix it. He indeed fixed it saving us considerable of money.

Start to finish iAir provided exceptional service.