Holder Heating & Cooling

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Ike and Roberto arrived in the morning and got right to work. We have a sealed crawlspace and they were careful not to damage the plastic or any other aspect of the cralwspace. They removed the old equpment and did a neat job installing the new systems. The start-up went fine. Later that day Chris came by and explained how to program the new thermostat and also checked over the installation. Several weeks later we noticed that the unit was making a noise that did not seem normal. Joe came out for a follow-up visit to listen and walk us through the system again and immediately noticed the noise. Chris came back out the next day and fixed the problem which was just a discharge line from the compressor that was tapping against the side of the unit. This was fixed easily and the unit has worked great since it was installed.
Joe also helped us locate and purchase a quality dehumidifier at a fair price for our crawlspace to keep it dry. This took a lot of back and forth with emails, but Joe was finally able to find the unit and get it here in Raleigh for us. Joe and his team did a great job and we are very happy with our experience.

Fabulous. Joe listened to our needs and suggested solutions that met our needs and helped us save money by giving us alternatives. He and his team arrived on time. The crew was very polite, thorough, and professional. After the work was completed, they cleaned up the area. Subsequently, we had other work done in the crawlspace, and that person inadvertently caused some wiring to cross, causing the a/c unit to run on emergency heat. I called Joe on a Sunday morning, and a technician arrived within an hour to solve the problem. In addition, Joe helped us get 0% financing through the manufacturer. I was impressed with the depth of knowledge of everyone involved.