Garden Supply Co

Final project looked great and finished on time.

A representative of the company came out took pictures, drew up plans and showed a variety of plants to select from. Workers came and removed everything from the yard and plant everything new. Now the garden looks fantastic.

I picked up some azalea bushes and green box hedge bushes. The person who helped me was knowledgeable and give me instruction to plant. Price was good I think.

Great work! Process included an onsite visit to look at our yard, measure everything, and talk through what we were looking for. There was a bit of a hiccup as one designer left the company midstream, but Eric stepped in and met with us, came out to the house again to make sure he had a good idea what we wanted, then showed us through options at the nursery. The crew showed up on time, removed all of the old landscape, dug out the new beds and put the new plants in place. They checked with us a couple of times to make sure that everything was the way we wanted. Took only one day for the whole process and they did a great job of cleaning up and removing all of the debris.

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They sat down with me to find out what I wanted by picking out a few trees to choose from, which I did. They explained everything about the cost of materials and it actually turned out to be a little less than I was expecting. The tree was a nice size (not just a little Charlie Brown tree) and they delivered it to Pittsboro and planted it. I also got an instruction sheet for care and it was followed up with a phone call.  My only request would be that they also give a call after it's been in the ground for a few months to check on progress but I did that myself. They made the experience enjoyable and the associates are very knowledgeable. I can't wait to go back now that's it's spring.

There was loose gravel left all over the yard, the shrubs died within a month and when asked about a replacement was told I did something wrong.  The holes for the shrubs were not larger or deeper than the root ball and the clay soil just acted as a clay pot.    .

This is a nursery / landscape company, i have used this company for many years, and will continue.

They are not the cheapest but they are probably among the least expensive. By this I mean, their plants rarely have any problems and seem to be of much better stock thus giving a much better showing.

I have also used their landscaping at my house for a couple of major projects. They were very professional and did a great job

We went to Garden Supply to get our home in the best shape for the holidays.  We met with Keith and Debbie and some of the assistants for various aspects of the design.  Keith gave us great recommendations for plants for the exterior of the house and Debbie was awesome helping us select items for the interior to go with our vision.  The staff was helpful getting the items and the Xmas tree in/on the car. Debbie visited later to help with placement and recommendations.  It turned out perfect!

No problems; very helpful and knowledgeable staff.

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Their designers are college grads with experience; the workers also appear to be experienced who have been on their staff and understand how to do their job. The designers are very flexible and easy to work with. The employees are very friendly and understanding. They don't get upset for each little change. We know them to be reliable, thorough, and professional.

Not well. I paid $10 each for the eggplants which they selected for me. Two different varieties. These were supposed to be high quality plants which were grafted onto special root stock to provide optimal performance. I planted them both in my vegetable garden. I had also asked one of their gardeners to recommend an insecticide for eliminating cabbage worms on my cabbage. I spent $10 more on his recommended product. I applied it at the recommended rate applying to all leaf surfaces, both top and bottom, which nearly consumed the entire bottle.
A week later, I noticed one of the plants producing a greenish fruit. Great, I thought. That was quick. Money well spent. I noticed the small fruit were in the shape of bell peppers. I had never had eggplants before, so I didn't think much of it. A week later than that, it was clear. It was a green bell pepper plant. I still had the plastic plant tag under it showing that it was supposed to be an eggplant. I also noticed that the the insecticide they recommended did nothing to eliminate the cabbage worms.
I brought the rest of the insecticide, the "eggplant" plant tag, and the receipts which I had kept for both back to The Garden Supply co. I asked for my money back on the one plant which which they selected for me and was mislabeled and for the insecticide which didn't work. They refused to reimburse me for either of the defective products. They said that I couldn't consume nearly the entire bottle of insecticide and then bring it back. I explained that I used it according to the directions at the recommended rate on 12 cabbages. It was one application. Not a series of applications over an extended period of time. The manager at the store said that she has the same product and she's been using it all summer long on her tomatoes without using that much of the bottle. I asked her if she ever grew cabbages. She said no. I explained that that there's a lot of leaf surface and it requires a lot of liquid. I emphasized again that it was only one application. She refused to reimburse me for it. Also, she said that she would not reimburse me for the mislabeled plant because I hadn't returned it to the store. I sort of understand this as a possible argument. But had I done that, it would have killed the plant. This would have been a waste of a perfectly good plant with fruit on it. Still they refused to reimburse me for it.
While I agree that technically, they could make the case that I did not return the defective product, it would have been a shame to do that to the plant. They had the opportunity to choose in their favor on this point, or choose in favor of the customer. They chose to choose in their own favor.
The Garden Supply Company has always been more costly than other garden centers in the area. I've opted in the past to go with them in many cases because they were more knowledgeable and had better products than most other places. Lately, I haven't seen the benefits. I'm not sure what happened, but the advantages I used to experience for the higher prices are no longer there. But the higher prices still are.

They have a lot of selection and a very helpful staff. They are a little more expensive. If you want a bunch of things they will have it where as if you went to Lowes they wouldn't have it or the selection. I would say overall they are an A. I would give them a B for price, because you get what you pay for.

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Great variety there, and a beautiful place to shop.

They are a high-end company, but everything was fine. They are very nice. Their prices are on the high side though.

The whole process was very easy and they were sure to ask a lot of questions as to the look and upkeep I wanted. After the initial consultation, I went to Garden Supply and walked the nursery reviewing the recommended plants and making changes/additions as I learned about different plants and shrubs. Once that was complete and I agreed to the service, I had new beautiful landscaping within 2 weeks. Their crew was very diligent and quick with our yard - they started about 7:30am, and were done by 4:00 - to include tearing out the old, treating the soil so the new plants could thrive, planting the new, laying the mulch and cleaning the yard. The yard definitely looked better and was cleaner when they left then when they started. Although Garden Supply may charge a little more, it's worth the price as it's clear every one of their Employees are knowledgable in the business.

They have a couple of employees there that know a lot about plants, shrubs, and things.

The estimate went well but the workman ship did not. With the first grading, all of the water from a rain went into the lower level area. The landscaper returned with the workers to have the work redone so the water would drain away from the house. One day I came home from work to find all of their tools on the back yard including a cooler on a wall at the back door. The workers just left their papers from meals and bottles around for the three days they were starting to install the patio. I say trying becasue it is not completed. The only contact with the company has been for payment. The cleanup is still waiting.

The owners are directly involved with their business. They also give to the community. They offer help to charity works. It's unbelievable.

We're happy with our purchases that are flourishing in and adding beauty to our garden.

We worked with Keith and Debbie (the owners) and they were amazingly creative, responsive, and helpful in what was becoming a very hectic time during the holiday season - they helped us reduce our angst about getting everything done. They took time with us, and the other customers, to discuss our objectives, budget, and vision. They then took us around their facility to help us consider various options. We were amazed at how friendly they (and their customers) were in the process. By the time our guests arrived for holidays, our home was ready inside and out. We have recommended Garden Supply to many people since our experience with them and will continue to refer them as we have not found many businesses in the area that are as professional and helpful as they have been.