
Fontaine Landscaping Inc
About us
Playing in the dirt since 1996, Fontaine specializes in comprehensive landscape management and enhancements for residential, HOAs and boutique commercial. We are a registered NC Landscape Contractor and fully insured. Enhancment solutions of hardscaping, LED landscape lighting, stone masonry, and drainage. Contact us today- "Let's Grow Something... Together!"
Business highlights
Services we offer
Grounds Maintenance., Landscaping & Lighting Design, Outdoor Lighting, Plant Installations
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
76% | ||
8% | ||
12% | ||
0% | ||
4% |
"I would type out a defense to this if not so exaggerated. You live in a mature grown tree lot with a severe slope, sorry we are not magicians."
"Thank you so much for allowing us to provide service at your home!"
"Thank you very MULCH ! lol Seriously we appreciate the opportunity to provide a variety of services for you. It has been a pleasure!"
"Thank you very mulch for the kind comments! We are glad you like everything and it was a pleasure to work with you"
"Thank you so much [Member Name Removed] for the kind words! We are glad you are happy with your new landscaping!"
"Such a pleasure to provide lighting for you and your family to enjoy for years to come! thank you."
"Thank you so much Art, it is a pleasure to work for you and your family over the years!"
"Thank you so much for the kind words [member name removed]! It was a pleasure to partner with you and your family for your design/build project. The install team had fun and appreciated you bringing them drinks and offering even food. I wish you the best and of course hope to see u soon!"
"Thank you so much [removed members name], for your business and the kind words. We are glad you had a pleasant experience and I will pass along your praise to our crews who helped that day!"
"Thank you [removed member name] for calling on us for your outdoor service needs! We are glad you had a pleasant experience."
Kevin came out personally and estimated the project. When the work actually began, there were a few changes that were recommended by the workers (perhaps a situation where subcontractor had other ideas of installation, but not sure). It seemed to me that the work that was required to "do it right" might have been a bit more extensive than Fontaine had planned and estimated; however, the work proceeded with the more extensive project (more expense to Fontaine?) than planned and the final job was as good or better than I expected and Fontaine promised.
The thing that was most impressive to me is that right after sodding, my family left on an extended (multiple week) trip. Kevin personally came out and checked the sprinkler system, made sure the new sod was watered correctly, and kept me posted by email on the progress while I was out of town.
This is the third project that Fontaine has done for me, in all three cases, their prices were right in the middle of the estimates that I received. However, I feel that they are very customer focused and want to have customer that is pleased with the final product.
I will definitely use Fontain again, assuming that they stay reasonably competitive on their pricing.
Today I recieve compliments from friends and neighbors and when my mom visits she is simply amazed -- you see, she thinks I do it all by myself. It's true -- what's contracted with Fontaine stays with Fontaine!
With the exception of late winter, Fontaine teams visit weekly throughout the year. Kevin walked the property with me just last week and we set the contract for the coming year. For the initial decade of our association we made payments in 12 equal monthly installments. As our confidence in Kevins staying power and committment to service grew we felt comfortable making a single annual payment which was rewarded with a discount.
As the fellow who was relieved of the yard work chore I am unequivocal in my complete satisfaction with and praise for Kevin and his teams.
Two "events" occurred that were noteworthy. One was that they accidentally cut my TV/Internet cable. I considered this a normal "risk" with this type of work; but it might show lack of planning or checking. However, what was impressive is how they responded once the accident occurred. They totally took responsibility, they contacted the cable company, and also tried to make temporary repairs themselves. They totally "owned" the problem.
Secondly, the base of the tree that was extracted was exactly in the best location for one of the new trees being planted. Therefore, there was considerable extra work to remove the roots of the tree. Fontaine did this, at their own cost, even though it was clearly something that we had discussed as a possibility and that was not included in the plan.
Their prices were competitive, but not significantly better than the other quotes that I received. However, solid value for the money, if you include their work ethic and quality product.
They always performed the job in a professional and timely manner; every time that I solicited them to come and discuss what had to be done, they did it promptly, courteously and knowlegebly. Our emails were always answered immediately.
When we put sod in the yard and it did not work, they redid it and seeded the grass.
I do recommend them.
The preparation may have taken a little longer than most people would prefer (maybe five weeks), however, this timetable was made clear at the beginning.
I had tried to find other landscapers to provide this type of work, and had problems locating someone.
"Thank you Member for your kind words, we certainly value you as a customer and appreciate your business! After our walk through, we look forward to doing some enhancement projects next year!"
"This is very unfortunate to hear and we are sorry that we could not meet your needs. In our defense, the property had a few plants die over the 6 years we maintained the site, among hundreds of plants there- most of which are high stress/disease prone plants like compacta holly. When we would meet the board, we discussed how the builder planted plants in red clay and were too large and we made plans to periodically severely cut back to regain spaces, how the lack of an irrigation system hindered the plants and turf during hot months, mulching options with samples brought, make recommendations and how the mature woodline shaded out areas. I am not aware of an occasion when we did not complete the routine site visit in the allotted day of the week schedule. Recommendations were made over the years to improve the site, some were taken but over all many were not approved- so we dealt with many elements ultimately not under our control. We do thank you for your business and wish you well."
"Hello member- thanks for the kind words. Very rare to get praises from a competitor- but we "Thank You Very Mulch!" You did an excellent job with your company for many years before you moved on- we had always envied your professional trucks in Raleigh and your dad was a gentleman when he used to come see us working at FIS! Thanks so much! Kevin-"
"Thanks member for the updated report you gave- from time to time we have made mistakes- I am just glad we were able to connect and make you whole and happy! Kevin B. Fontaine"
Licensing
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