Working with Austin at Donce Once, Done Right is a breeze. My family has used him for multiple projects around the house and I have never had a single complaint in his work or my interactions with him. Major projects Austin has done for me: 1) Replace Front Porch Our old front porch was rotting out, so we called Austin. He came out, provided a competitive bid with an outside-the-box design. Our old porch was only about 4 feet deep from the stairs to the door, my wife and I wanted more room so we could actually sit on the front porch. Austin's design cantilevered the front of the porch out over the foundation by about 3 feet, giving us ample room to sit. During the build, Austin discovered that my band boards had rotted out, and provided me an on-the-spot quote to replace the rotted wood. In spite of this setback, he completed the project on time and at budget. My wife and I love our new front porch. Without Austin, it wouldn't have been possible. 2) Replace 150 linear feet of trim The last time my house was painted much of trim was replaced, but that was 6 years ago. Austin came out, did a walk-around with me and gave me individual quotes on replacing different rotted out pieces of trim. His quote was transparent and competitive. Due to having individual prices on all the pieces, my wife and I could prioritize which pieces of trim to replace due to our limited budget. Austin did great work and was very communicative during the process. He would text me pictures of additional rot found with an attached quote for replacement of the newly discovered rot. I could then make the decision to replace or not. Austin again finished the project on time. While we went over our budget, this was not Austin's fault, but due to the additional rot found on the house from time to time. _______________________________________________________________________ Overall, I find Austin very easy to work with. His tone is conversational, he listens to you, and he is about as transparent as a contractor can get. Austin's prices are not the cheapest, but I know that I will not have to worry about his work for the lifetime of my house and that is worth every penny. My wife and I recommend Austin to our friends and family. We trust him to his word and his work and for that he'll visit my house again. Thanks Austin!