City Garden Design

I have had a long term, multi-year project for adding new landscape design and ideas to my lawn on an " as-I-can-manage-another-project" basis. City Garden Design's work has always been provided to me in a collaborative, professional way: I have shared my ideas, but asked for their professional guidance so that I can be comfortable that the end project will have eye-appeal and style. The attention that I have been given has been timely, courteous, and supportive of my goals. The price that I have paid has been a fair and reasonable price for the quality of the work, the direction, the guidance, and continuing involvement in my projects that I have received.

I have never been treated so poorly as I was with John Higdon the owner of this business. First of all we hired him to help us with our landscaping and we decided we were going to plant 24 trees in our yard to start. There was a 1 year guarantee with these trees that is contingent on how well they are taken care of. So 4 months later and  after paying $6000.00 to have this done we notice 3 possibly 4 of our trees are dying. We have watered them everyday in the 4 months and look to John to hold up his end of the bargain to help us replace these trees. (These trees are also in the middle of the row of trees that are living.) We call for this purpose and because we need to have other work done that was discussed and no response for 3 separate times. So we called 3 other landscapers and they came out to price the work and also told us that these trees were not dying due to negligence, that they had other issues and if it were their company they would replace them no problem. We finally got in touch with John who told us on the phone that it was probably lack of water and he was not going to be able to do anything. He has not even come to look at them! It sounds already like he is trying to get out of what he stated in his contract and this is not going well. He finally comes to look at the trees and is there 2 minutes and immediately says its because they have not been watered and he wants money for another we had planted! What?! This is the most unprofessional business ever! Did I mention we spent $6000.00 on trees?! And this is how we are treated? I am going to tell everyone....DO NOT use this business, they are obviously hard up and for money and do not care about their customers....they cannot even replace 3 trees witch had a guarantee and they overcharge their customers. I am so outraged and I am left with 3 dead trees that I am now going to have pay additional money to have replaced. Thanks for nothing.

unknown

They did an excellent job. They did a wonderful job. They were punctual, did everything they were supposed to do and come back to check on it and it was very clean. They took the time to find out what I wanted. Their willingness to listen to what you wanted to come back to you with their visions of what you wanted, translated onto paper. The fact that they kept in touch with you to be sure you knew the day that they were coming and when they would be available. Their expertise in selecting plants and the hard work that they personally labored and put into it. They didn't send someone else to do what I said I want done. The man who owns the company cam and did the work personally.

The plan was well-designed and professional. It was provided to us along with pictures of a similar job and the cost estimate. Because of rain, the work was delayed a couple of weeks but he kept us informed of the schedule periodically. It took about 4 days for the installation. Everything was cleaned up very well (and kept organized while the job was underway). He did a walk through of the job upon completion.